Wiki source code of ① ITIL学习与实践专题讲座视频

Last modified by superadmin on 2024/12/25, 15:46

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1.1	1	(% class="jumbotron" %)
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	3	(% class="container" %)
	4	(((
9.1	5	(((
12.1	6	====== 返回 [[IT服务管理学习/实践（视频）>>https://itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/]] ======
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13.1	8
	9
14.1	10	(% class="box warningmessage" %)
	11	(((
15.1	12	====== 由于本知识库内不能放置视频，请大家跳转到小鹅通[[ITIL先锋论坛网课中心>>https://app5ywb8mew1806.h5.xiaoeknow.com/?l_program=xe_know_pc]]，搜索各期视频的演讲主题来收看。 ======
6.1	13	)))
14.1	14	)))
1.1	15
11.1	16	(((
	17	(((
8.1	18	== ==
	19
20.1	20	===== [[01 484期陈睿智《数字化服务运营落地实践分享》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/01%20%E9%99%88%E7%9D%BF%E6%99%BA%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E6%9C%8D%E5%8A%A1%E8%BF%90%E8%90%A5%E8%90%BD%E5%9C%B0%E5%AE%9E%E8%B7%B5%E5%88%86%E4%BA%AB%E3%80%8B/]] =====
11.1	21
20.1	22	===== [[02 478期长河《ITIL流程落地和优化的方法》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/07%20478%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8AITIL%E6%B5%81%E7%A8%8B%E8%90%BD%E5%9C%B0%E5%92%8C%E4%BC%98%E5%8C%96%E7%9A%84%E6%96%B9%E6%B3%95%E3%80%8B/]] =====
11.1	23
20.1	24	===== [[03 477期长河《ITIL4为问题管理实践带来了哪些新思想？》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/08%20477%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8AITIL4%E4%B8%BA%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E5%B8%A6%E6%9D%A5%E4%BA%86%E5%93%AA%E4%BA%9B%E6%96%B0%E6%80%9D%E6%83%B3%EF%BC%9F%E3%80%8B/]] =====
11.1	25
20.1	26	===== [[04 475期长河《如何设计ITIL 4管理实践的KPI》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/10%20475%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8A%E5%A6%82%E4%BD%95%E8%AE%BE%E8%AE%A1ITIL%204%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E7%9A%84KPI%E3%80%8B/]] =====
11.1	27
20.1	28	===== [[05 473期《Master之路，解析ITIL大师应具备的知识结构》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/12%20%E3%80%8AMaster%E4%B9%8B%E8%B7%AF%EF%BC%8C%E8%A7%A3%E6%9E%90ITIL%E5%A4%A7%E5%B8%88%E5%BA%94%E5%85%B7%E5%A4%87%E7%9A%84%E7%9F%A5%E8%AF%86%E7%BB%93%E6%9E%84%E3%80%8B/]] =====
11.1	29
20.1	30	===== [[06 472期《如何评估ITIL4 管理实践的成熟度》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/13%20%20472%E6%9C%9F%E3%80%8A%E5%A6%82%E4%BD%95%E8%AF%84%E4%BC%B0ITIL4%20%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E7%9A%84%E6%88%90%E7%86%9F%E5%BA%A6%E3%80%8B/]] =====
11.1	31
20.1	32	===== [[07 471期《详解ITIL4 服务台实践的流程》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/14%20471%E6%9C%9F%E3%80%8A%E8%AF%A6%E8%A7%A3ITIL4%20%E6%9C%8D%E5%8A%A1%E5%8F%B0%E5%AE%9E%E8%B7%B5%E7%9A%84%E6%B5%81%E7%A8%8B%E3%80%8B/]] =====
11.1	33
20.1	34	===== [[08 465期《数字化时代IT多供应商管理》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/19%20465%E6%9C%9F%20%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E6%97%B6%E4%BB%A3IT%E5%A4%9A%E4%BE%9B%E5%BA%94%E5%95%86%E7%AE%A1%E7%90%86%E3%80%8B/]] =====
16.1	35
20.1	36	===== [[09 463期《数字化时代的IT服务管理（AITSM）》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/09%20463%E6%9C%9F%20%E3%80%8A%20%E6%95%B0%E5%AD%97%E5%8C%96%E6%97%B6%E4%BB%A3%E7%9A%84IT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%EF%BC%88AITSM%EF%BC%89%E3%80%8B/]] =====
18.1	37
20.1	38	===== [[10 454期《ITIL4 持续改进实践解读》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/10%20454%E6%9C%9F%20%E3%80%8AITIL4%20%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E5%AE%9E%E8%B7%B5%E8%A7%A3%E8%AF%BB%E3%80%8B/]] =====
	39
21.1	40	===== [[11 452期《ITIL4 CDS课程文档解读》陈睿智>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/11%20452%E6%9C%9F%E3%80%8AITIL4%20CDS%E8%AF%BE%E7%A8%8B%E6%96%87%E6%A1%A3%E8%A7%A3%E8%AF%BB%E3%80%8B%E9%99%88%E7%9D%BF%E6%99%BA/]] =====
20.1	41
23.1	42	===== [[12 444期《ITIL 4服务级别管理实践解读》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/12%20444%E6%9C%9F%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%BA%A7%E5%88%AB%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E8%A7%A3%E8%AF%BB%E3%80%8B/]] =====
20.1	43
27.1	44	===== [[13 442期《问题管理实践解读》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/13%20442%E6%9C%9F%20%E9%99%88%E7%9D%BF%E6%99%BA%20%E3%80%8A%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E8%A7%A3%E8%AF%BB%E3%80%8B/]] =====
22.1	45
27.1	46	===== [[14 439期《ITIL 4 IT资产管理实践解读》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/14%20439%E6%9C%9F%20%E9%A9%AC%E5%BB%BA%E5%8F%AC%20%E3%80%8AITIL%204%20IT%E8%B5%84%E4%BA%A7%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E8%A7%A3%E8%AF%BB%E3%80%8B/]] =====
24.1	47
28.1	48	===== [[15 438期《ITIL 4可用性管理实践解读》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/15%20438%E6%9C%9F%20%E3%80%8AITIL%204%E5%8F%AF%E7%94%A8%E6%80%A7%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E8%A7%A3%E8%AF%BB%E3%80%8B/]] =====
25.1	49
30.1	50	===== [[16 437期《ITIL 4变更管理有哪些新的指导思想？》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/16%20437%E6%9C%9F%20%E3%80%8AITIL%204%E5%8F%98%E6%9B%B4%E7%AE%A1%E7%90%86%E6%9C%89%E5%93%AA%E4%BA%9B%E6%96%B0%E7%9A%84%E6%8C%87%E5%AF%BC%E6%80%9D%E6%83%B3%EF%BC%9F%E3%80%8B/]] =====
29.1	51
32.1	52	===== [[17 435期《ITIL 4服务请求实践解读》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/17%20435%E6%9C%9F%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E8%AF%B7%E6%B1%82%E5%AE%9E%E8%B7%B5%E8%A7%A3%E8%AF%BB%E3%80%8B/]] =====
31.1	53
34.1	54	===== [[18 434期《ITIL 4事件管理带来哪些新变化？》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/18%20434%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8AITIL%204%E4%BA%8B%E4%BB%B6%E7%AE%A1%E7%90%86%E5%B8%A6%E6%9D%A5%E5%93%AA%E4%BA%9B%E6%96%B0%E5%8F%98%E5%8C%96%EF%BC%9F%E3%80%8B/]] =====
31.1	55
36.1	56	===== [[19 423期《ITSM实施的价值收益》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/19%20423%E6%9C%9F%20%E3%80%8AITSM%E5%AE%9E%E6%96%BD%E7%9A%84%E4%BB%B7%E5%80%BC%E6%94%B6%E7%9B%8A%E3%80%8B/]] =====
31.1	57
38.1	58	===== [[20 422期《ITSM实践的准备和问题》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/20%20422%E6%9C%9F%20%E3%80%8AITSM%E5%AE%9E%E8%B7%B5%E7%9A%84%E5%87%86%E5%A4%87%E5%92%8C%E9%97%AE%E9%A2%98%E3%80%8B/]] =====
33.1	59
40.1	60	===== [[21 420期《持续提升服务能力管理——ITSM在企业落地实践》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/21%20420%E6%9C%9F%20%E3%80%8A%E6%8C%81%E7%BB%AD%E6%8F%90%E5%8D%87%E6%9C%8D%E5%8A%A1%E8%83%BD%E5%8A%9B%E7%AE%A1%E7%90%86%E2%80%94%E2%80%94ITSM%E5%9C%A8%E4%BC%81%E4%B8%9A%E8%90%BD%E5%9C%B0%E5%AE%9E%E8%B7%B5%E3%80%8B/]] =====
35.1	61
42.1	62	===== [[22 396期《提升内审技能, 助力企业成长》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/22%20396%E6%9C%9F%20%E3%80%8A%E6%8F%90%E5%8D%87%E5%86%85%E5%AE%A1%E6%8A%80%E8%83%BD%2C%20%E5%8A%A9%E5%8A%9B%E4%BC%81%E4%B8%9A%E6%88%90%E9%95%BF%E3%80%8B/]] =====
37.1	63
44.1	64	===== [[23 391期《ITIL4供应商管理实践》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/23%C2%A0391%E6%9C%9F%20%E3%80%8AITIL4%E4%BE%9B%E5%BA%94%E5%95%86%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%20%E3%80%8B/]] =====
39.1	65
46.1	66	===== [[24 387期《多供应商管理》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/24%20387%E6%9C%9F%20%E3%80%8A%E5%A4%9A%E4%BE%9B%E5%BA%94%E5%95%86%E7%AE%A1%E7%90%86%E3%80%8B/]] =====
41.1	67
47.1	68	===== [[25 373期《ITIL 4的变更、发布和部署实践之间的关系》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/25%20373%E6%9C%9F%20%E3%80%8AITIL%204%E7%9A%84%E5%8F%98%E6%9B%B4%E3%80%81%E5%8F%91%E5%B8%83%E5%92%8C%E9%83%A8%E7%BD%B2%E5%AE%9E%E8%B7%B5%E4%B9%8B%E9%97%B4%E7%9A%84%E5%85%B3%E7%B3%BB%E3%80%8B/]] =====
43.1	69
48.1	70	===== [[26 368期《CQC 8302-2018 数据中心场地基础设施运维规范》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/26%20368%E6%9C%9F%20%E3%80%8ACQC%208302-2018%20%E6%95%B0%E6%8D%AE%E4%B8%AD%E5%BF%83%E5%9C%BA%E5%9C%B0%E5%9F%BA%E7%A1%80%E8%AE%BE%E6%96%BD%E8%BF%90%E7%BB%B4%E8%A7%84%E8%8C%83%E3%80%8B/]] =====
45.1	71
49.1	72	===== [[27 363期《 ITIL 4知识体系详解》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/27%20363%E6%9C%9F%20%E3%80%8A%20ITIL%204%E7%9F%A5%E8%AF%86%E4%BD%93%E7%B3%BB%E8%AF%A6%E8%A7%A3%E3%80%8B/]] =====
46.1	73
50.1	74	===== [[28 360期《谈谈事件单的分类与分派》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/28%20360%E6%9C%9F%20%E3%80%8A%E8%B0%88%E8%B0%88%E4%BA%8B%E4%BB%B6%E5%8D%95%E7%9A%84%E5%88%86%E7%B1%BB%E4%B8%8E%E5%88%86%E6%B4%BE%E3%80%8B/]] =====
47.1	75
51.1	76	===== [[29 352期《ITIL4服务管理认证考试指南》发布会>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/29%20352%E6%9C%9F%20%E3%80%8AITIL4%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B%E5%8F%91%E5%B8%83%E4%BC%9A/]] =====
48.1	77
52.1	78	===== [[30 298期《 ISO22301-应急演练落地分享》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/30%20298%E6%9C%9F%20%E3%80%8A%20ISO22301-%E5%BA%94%E6%80%A5%E6%BC%94%E7%BB%83%E8%90%BD%E5%9C%B0%E5%88%86%E4%BA%AB%E3%80%8B/]] =====
49.1	79
54.1	80	===== [[31 291期《双态IT给运维带来的挑战与契机》>>https://itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/31%20291%E6%9C%9F%20%E3%80%8A%E5%8F%8C%E6%80%81IT%E7%BB%99%E8%BF%90%E7%BB%B4%E5%B8%A6%E6%9D%A5%E7%9A%84%E6%8C%91%E6%88%98%E4%B8%8E%E5%A5%91%E6%9C%BA%E3%80%8B/]] =====
50.1	81
55.1	82	===== [[32 287期《ITIL流程设计的需求调研方法》>>https://itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/32%20287%E6%9C%9F%20%E3%80%8AITIL%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E7%9A%84%E9%9C%80%E6%B1%82%E8%B0%83%E7%A0%94%E6%96%B9%E6%B3%95%E3%80%8B/]] =====
54.1	83
56.1	84	===== [[33 275期《ITIL与IT服务管理标准认证》>>https://itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/33%20275%E6%9C%9F%20%E3%80%8AITIL%E4%B8%8EIT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E6%A0%87%E5%87%86%E8%AE%A4%E8%AF%81%E3%80%8B/]] =====
51.1	85
58.1	86	{{info}}
60.1	87
58.1	88	{{/info}}
	89
20.1	90
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