2.2.4.3 理解成本

author	version	line-number	content
1	(% class="wikigeneratedid" id="H8FD456DEFF1A6210672C4E0E98CE9669FF0C529F75284E0E529F6548" %)
2	[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/2.2.4.4%E7%90%86%E8%A7%A3%E9%A3%8E%E9%99%A9/]]
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5	[[image:2.2.4.3.png]]
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8	===== 理解成本 =====
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11	(% class="wikigeneratedid" id="H6210672C662F630782B18D39572867D04E0072795B9A6D3B52A862168D446E904E0A768491D1989D3002" %)
12	成本是指花费在某一特定活动或资源上的金额。
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14
15	(% class="wikigeneratedid" id="H25C65982679C4ECE670D52A16D888D398005768489D25EA66765770BFF0C670D52A151737CFB4E2D5305542B4E247C7B6210672CFF1A4E007C7B662F670D52A14E3A6D888D39800579FB966476846210672CFF0C53736D888D3980054E0D9700898163D04F9B4EBA545830016280672F548C51764ED68D446E9076846210672CFF1B4E8C7C7B662F670D52A15BF96D888D3980059020621076846210672CFF0C5373201C670D52A16D888D396210672C201DFF0C6D888D3980055FC5987B201C4ED851FA201D624D80FD6D888D39670D52A13002" %)
16	◆ 如果从服务消费者的角度来看，服务关系中包含两类成本：一类是服务为消费者移除的成本，即消费者不需要提供人员、技术和其他资源的成本；二类是服务对消费者造成的成本，即“服务消费成本”，消费者必须“付出”才能消费服务。
17
18	(% class="wikigeneratedid" id="H25C65982679C4ECE670D52A14F9B5E945546768489D25EA66765770BFF0C52195173952E57284E8E4E2470B9FF1A5BF9670D52A1516897624E146B63786E76844E8689E3FF1B786E4FDD572898847B97830356F4518563D04F9B670D52A13002" %)
19	◆ 如果从服务供应商的角度来看，则关键在于两点：对服务全面且正确的了解；确保在预算范围内提供服务。
20
21	(% class="wikigeneratedid" id="H25C657288FD991CC53CD662051FA4E865F885F3A76848FA98BC16027FF0C7AD9572863D04F9B800589D25EA6FF0C201C60F38D5A94B197008981514882B194B1201DFF1B7AD957286D888D39800589D25EA6FF0C670965F65019201C82B194B15C31662F770194B1201D3002" %)
22	◆ 在这里反映出了很强的辩证性，站在提供者角度，“想赚钱需要先花钱”；站在消费者角度，有时候“花钱就是省钱”。
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24	(% class="wikigeneratedid" id="H25C66210672C768476F8517369825FF5662F4E8C7EA7800370B93002" %)
25	◆ 成本的相关概念是二级考点。
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28	[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/2.2.4.4%E7%90%86%E8%A7%A3%E9%A3%8E%E9%99%A9/]]

(% class="wikigeneratedid" id="H8FD456DEFF1A6210672C4E0E98CE9669FF0C529F75284E0E529F6548" %)

[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/2.2.4.4%E7%90%86%E8%A7%A3%E9%A3%8E%E9%99%A9/]]

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[[image:2.2.4.3.png]]

===== **理解成本** =====

(% class="wikigeneratedid" id="H6210672C662F630782B18D39572867D04E0072795B9A6D3B52A862168D446E904E0A768491D1989D3002" %)

12

成本是指花费在某一特定活动或资源上的金额。

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(% class="wikigeneratedid" id="H25C65982679C4ECE670D52A16D888D398005768489D25EA66765770BFF0C670D52A151737CFB4E2D5305542B4E247C7B6210672CFF1A4E007C7B662F670D52A14E3A6D888D39800579FB966476846210672CFF0C53736D888D3980054E0D9700898163D04F9B4EBA545830016280672F548C51764ED68D446E9076846210672CFF1B4E8C7C7B662F670D52A15BF96D888D3980059020621076846210672CFF0C5373201C670D52A16D888D396210672C201DFF0C6D888D3980055FC5987B201C4ED851FA201D624D80FD6D888D39670D52A13002" %)

16

◆ 如果从服务消费者的角度来看，服务关系中包含两类成本：一类是服务为消费者移除的成本，即消费者不需要提供人员、技术和其他资源的成本；二类是服务对消费者造成的成本，即“服务消费成本”，消费者必须“付出”才能消费服务。

17

18

(% class="wikigeneratedid" id="H25C65982679C4ECE670D52A14F9B5E945546768489D25EA66765770BFF0C52195173952E57284E8E4E2470B9FF1A5BF9670D52A1516897624E146B63786E76844E8689E3FF1B786E4FDD572898847B97830356F4518563D04F9B670D52A13002" %)

19

◆ 如果从服务供应商的角度来看，则关键在于两点：对服务全面且正确的了解；确保在预算范围内提供服务。

20

21

(% class="wikigeneratedid" id="H25C657288FD991CC53CD662051FA4E865F885F3A76848FA98BC16027FF0C7AD9572863D04F9B800589D25EA6FF0C201C60F38D5A94B197008981514882B194B1201DFF1B7AD957286D888D39800589D25EA6FF0C670965F65019201C82B194B15C31662F770194B1201D3002" %)

22

◆ 在这里反映出了很强的辩证性，站在提供者角度，“想赚钱需要先花钱”；站在消费者角度，有时候“花钱就是省钱”。

23

24

(% class="wikigeneratedid" id="H25C66210672C768476F8517369825FF5662F4E8C7EA7800370B93002" %)

◆ 成本的相关概念是二级考点。

[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/2.2.4.4%E7%90%86%E8%A7%A3%E9%A3%8E%E9%99%A9/]]

Wiki source code of 2.2.4.3 理解成本