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☝ ITIL4核心著作 - ⑦ 《ITIL4 服务管理认证考试指南》
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2.2 服务管理的关键概念
2.2.4 成本与风险,功用与功效
2.2.4.4理解风险
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2.2.4.4理解风险
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by superadmin on 2024/03/09, 15:48
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[[image:2.2.4.4.png]]
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= **理解风险** =
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◆ 风险可以被定义为业务收益的不确定性。而在项目管理领域,对风险的定义显得更为精确:“一旦发生,会对一个或多个项目目标产生积极或消极影响的不确定事件或条件。”(1)强调了关于风险的三对名词组合——“一个或多个”“积极或消极”“事件或条件”。
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◆ 和成本一样,风险也体现出两面性,服务从消费者身上移除或减少了风险的同时,也可能带来了风险。