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Wiki源代码2.2 服务管理的关键概念
由 superadmin 于 2024/12/25, 15:25 最后修改
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| author | version | line-number | content |
|---|---|---|---|
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13.1 | 1 | [[返回：第2章 主目录>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/]] |
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6.1 | 2 | |
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9.1 | 3 | |
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10.1 | 4 | [[image:2.2.png]] |
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6.1 | 5 | |
| 6 | |||
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10.1 | 7 | ===== **议程** ===== |
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6.1 | 8 | |
| 9 | |||
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12.1 | 10 | (% class="wikigeneratedid" id="H1.4ECB7ECD" %) |
| 11 | 1.介绍 | ||
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6.1 | 12 | |
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12.1 | 13 | (% class="wikigeneratedid" id="H2.670D52A17BA1740676845173952E69825FF5" %) |
| 14 | 2.服务管理的关键概念 | ||
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6.1 | 15 | |
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12.1 | 16 | (% class="wikigeneratedid" id="H3.670D52A17BA17406768456DB4E2A7EF45EA6" %) |
| 17 | 3.服务管理的四个维度 | ||
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6.1 | 18 | |
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12.1 | 19 | (% class="wikigeneratedid" id="H4.ITIL670D52A14EF7503C7CFB7EDF" %) |
| 20 | 4.ITIL服务价值系统 | ||
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1.1 | 21 | |
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12.1 | 22 | (% class="wikigeneratedid" id="H5.ITIL7BA174065B9E8DF5" %) |
| 23 | 5.ITIL管理实践 | ||
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1.1 | 24 | |
| 25 | |||
| 26 | |||
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10.1 | 27 | ==== [[2.2.1 价值与组织>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.1%E4%BB%B7%E5%80%BC%E4%B8%8E%E7%BB%84%E7%BB%87/]] ==== |
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1.1 | 28 | |
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10.1 | 29 | ==== [[2.2.2 产品和服务>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.2%E4%BA%A7%E5%93%81%E5%92%8C%E6%9C%8D%E5%8A%A1/]] ==== |
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1.1 | 30 | |
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10.1 | 31 | ==== [[2.2.3 服务关系>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.3%E6%9C%8D%E5%8A%A1%E5%85%B3%E7%B3%BB/]] ==== |
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4.1 | 32 | |
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10.1 | 33 | ==== [[2.2.4 成本与风险，功用与功效>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.4%E6%88%90%E6%9C%AC%E4%B8%8E%E9%A3%8E%E9%99%A9%EF%BC%8C%E5%8A%9F%E7%94%A8%E4%B8%8E%E5%8A%9F%E6%95%88/]] ==== |
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4.1 | 34 | |
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14.1 | 35 | {{info}} |
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16.1 | 36 | |
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14.1 | 37 | {{/info}} |
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10.1 | 38 | |
| 39 | |||
| 40 | |||
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15.1 | 41 |