Last modified by superadmin on 2024/12/25, 15:25
From version < 10.1 >
edited by superadmin
on 2024/03/27, 16:09
To version < 12.1 >
edited by superadmin
on 2024/04/02, 16:41
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8 8  ===== **议程** =====
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11 -====== 1.介绍 ======
11 +(% class="wikigeneratedid" id="H1.4ECB7ECD" %)
12 +1.介绍
12 12  
13 -====== 2.服务管理的关键概念 ======
14 +(% class="wikigeneratedid" id="H2.670D52A17BA1740676845173952E69825FF5" %)
15 +2.服务管理的关键概念
14 14  
15 -====== 3.服务管理的四个维度 ======
17 +(% class="wikigeneratedid" id="H3.670D52A17BA17406768456DB4E2A7EF45EA6" %)
18 +3.服务管理的四个维度
16 16  
17 -====== 4.ITIL服务价值系统 ======
20 +(% class="wikigeneratedid" id="H4.ITIL670D52A14EF7503C7CFB7EDF" %)
21 +4.ITIL服务价值系统
18 18  
19 -====== 5.ITIL管理实践 ======
23 +(% class="wikigeneratedid" id="H5.ITIL7BA174065B9E8DF5" %)
24 +5.ITIL管理实践
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