Last modified by superadmin on 2024/12/25, 15:25
From version < 14.1 >
edited by superadmin
on 2024/04/07, 19:01
To version < 10.1 >
edited by superadmin
on 2024/03/27, 16:09
< >
Change comment: There is no comment for this version

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1 -[[返回：第2章 主目录>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/]]
1 +[[返回：第2章  ITIL 4核心学习内容>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/]]
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8 8  ===== **议程** =====
9 9  
10 10  
11 -(% class="wikigeneratedid" id="H1.4ECB7ECD" %)
12 -1.介绍
11 +====== 1.介绍 ======
13 13  
14 -(% class="wikigeneratedid" id="H2.670D52A17BA1740676845173952E69825FF5" %)
15 -2.服务管理的关键概念
13 +====== 2.服务管理的关键概念 ======
16 16  
17 -(% class="wikigeneratedid" id="H3.670D52A17BA17406768456DB4E2A7EF45EA6" %)
18 -3.服务管理的四个维度
15 +====== 3.服务管理的四个维度 ======
19 19  
20 -(% class="wikigeneratedid" id="H4.ITIL670D52A14EF7503C7CFB7EDF" %)
21 -4.ITIL服务价值系统
17 +====== 4.ITIL服务价值系统 ======
22 22  
23 -(% class="wikigeneratedid" id="H5.ITIL7BA174065B9E8DF5" %)
24 -5.ITIL管理实践
19 +====== 5.ITIL管理实践 ======
25 25  
26 26  
27 27  
28 -(((
23 +* (((
29 29  ==== [[2.3.1 服务管理的四个维度概述>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.3%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6/2.3.1%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6%E6%A6%82%E8%BF%B0/]] ====
30 30  )))
31 -
32 -(((
26 +* (((
33 33  ==== [[2.3.2影响四维模型的外部因素>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.3%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6/2.3.2%E5%BD%B1%E5%93%8D%E5%9B%9B%E7%BB%B4%E5%A4%96%E9%83%A8%E5%9B%A0%E7%B4%A0/]] ====
34 34  )))
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