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1 +[[返回:第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
2 +
3 +
4 +====== ======
5 +
6 +(% class="wikigeneratedid" id="HAcceptancecriteria9A8C6536680751C6" %)
1 1  Acceptance criteria 验收标准
2 2  
9 +(% class="wikigeneratedid" id="HAgile654F6377" %)
3 3  Agile 敏捷
4 4  
12 +(% class="wikigeneratedid" id="HArchitecturemanagementpractice67B667847BA174065B9E8DF5Assetregister8D444EA7767B8BB0" %)
5 5  Architecture management practice 架构管理实践Asset register 资产登记
6 6  
15 +(% class="wikigeneratedid" id="HAvailability53EF75286027" %)
7 7  Availability 可用性
8 8  
18 +(% class="wikigeneratedid" id="HAvailabilitymanagementpractice53EF752860277BA174065B9E8DF5" %)
9 9  Availability management practice 可用性管理实践
10 10  
21 +(% class="wikigeneratedid" id="HBaseline57FA7EBF" %)
11 11  Baseline 基线
12 12  
24 +(% class="wikigeneratedid" id="HBestpractice67004F735B9E8DF5" %)
13 13  Best practice 最佳实践
14 14  
27 +(% class="wikigeneratedid" id="HBigdata59276570636E" %)
15 15  Big data 大数据
16 16  
30 +(% class="wikigeneratedid" id="HBusinessanalysispractice4E1A52A1520667905B9E8DF5" %)
17 17  Business analysis practice 业务分析实践
18 18  
33 +(% class="wikigeneratedid" id="HBusinesscase55464E1A8BBA8BC1" %)
19 19  Business case 商业论证
20 20  
36 +(% class="wikigeneratedid" id="HBusinessimpactanalysisFF08BIAFF094E1A52A15F7154CD52066790" %)
21 21  Business impact analysis (BIA)业务影响分析
22 22  
39 +(% class="wikigeneratedid" id="HBusinessrelationshipmanagementFF08BRMFF094E1A52A151737CFB7BA17406" %)
23 23  Business relationship management (BRM)业务关系管理
24 24  
42 +(% class="wikigeneratedid" id="HCall547C53EB" %)
25 25  Call 呼叫
26 26  
45 +(% class="wikigeneratedid" id="HCall2Fcontactcentre547C53EB4E2D5FC3" %)
27 27  Call/contact centre 呼叫中心
28 28  
48 +(% class="wikigeneratedid" id="HCapability80FD529B" %)
29 29  Capability 能力
30 30  
51 +(% class="wikigeneratedid" id="Hcapacityandperformancemanagementpractice5BB991CF548C602780FD7BA174065B9E8DF5" %)
31 31  capacity and performance management practice 容量和性能管理实践
32 32  
54 +(% class="wikigeneratedid" id="HCapacityplanning5BB991CF8BA15212" %)
33 33  Capacity planning 容量计划
34 34  
57 +(% class="wikigeneratedid" id="HChange53D866F4" %)
35 35  Change 变更
36 36  
60 +(% class="wikigeneratedid" id="HChangeauthority53D866F463886743" %)
37 37  Change authority 变更授权
38 38  
63 +(% class="wikigeneratedid" id="HChangecontrolpractice53D866F463A752365B9E8DF5" %)
39 39  Change control practice 变更控制实践
40 40  
66 +(% class="wikigeneratedid" id="HChangemodel53D866F46A21578B" %)
41 41  Change model 变更模型
42 42  
69 +(% class="wikigeneratedid" id="HChangeschedule53D866F48BA15212" %)
43 43  Change schedule 变更计划
44 44  
72 +(% class="wikigeneratedid" id="HCharging8BA18D39" %)
45 45  Charging 计费
46 46  
75 +(% class="wikigeneratedid" id="HCloudcomputing4E918BA17B97" %)
47 47  Cloud computing 云计算
48 48  
78 +(% class="wikigeneratedid" id="HCompliance540889C4" %)
49 49  Compliance 合规
50 50  
81 +(% class="wikigeneratedid" id="HConfidentiality4FDD5BC66027" %)
51 51  Confidentiality 保密性
52 52  
84 +(% class="wikigeneratedid" id="HConfiguration914D7F6E" %)
53 53  Configuration 配置
54 54  
87 +(% class="wikigeneratedid" id="HConfigurationitemFF08CIFF09914D7F6E9879" %)
55 55  Configuration item(CI)配置项
56 56  
90 +(% class="wikigeneratedid" id="HConfigurationmanagementdatabaseFF08CMDBFF09914D7F6E7BA174066570636E5E93" %)
57 57  Configuration management database(CMDB)配置管理数据库
58 58  
93 +(% class="wikigeneratedid" id="HConfigurationmanagementsystemFF08CMSFF09914D7F6E7BA174067CFB7EDF" %)
59 59  Configuration management system(CMS)配置管理系统
60 60  
96 +(% class="wikigeneratedid" id="HConfigurationrecord914D7F6E8BB05F55" %)
61 61  Configuration record 配置记录
62 62  
99 +(% class="wikigeneratedid" id="HContinualimprovementpractice63017EED65398FDB5B9E8DF5" %)
63 63  Continual improvement practice 持续改进实践
64 64  
65 65  
103 +(% class="wikigeneratedid" id="HContinuousdeployment63017EED90E87F72" %)
66 66  Continuous deployment 持续部署
67 67  
106 +(% class="wikigeneratedid" id="HContinuousintegration2Fcontinuousdelivery63017EED96C66210A02F63017EED90E87F72" %)
68 68  Continuous integration/continuous delivery 持续集成 / 持续部署
69 69  
109 +(% class="wikigeneratedid" id="HControl63A75236" %)
70 70  Control 控制
71 71  
112 +(% class="wikigeneratedid" id="HCost6210672C" %)
72 72  Cost 成本
73 73  
115 +(% class="wikigeneratedid" id="HCostcentre6210672C4E2D5FC3Co-create4EF7503C5171521B" %)
74 74  Cost centre 成本中心Co-create 价值共创
75 75  
118 +(% class="wikigeneratedid" id="HCriticalsuccessfactorFF08CSFFF095173952E6210529F56E07D20" %)
76 76  Critical success factor(CSF)关键成功因素
77 77  
121 +(% class="wikigeneratedid" id="HCulture65875316" %)
78 78  Culture 文化
79 79  
124 +(% class="wikigeneratedid" id="HCustomer5BA26237" %)
80 80  Customer 客户
81 81  
127 +(% class="wikigeneratedid" id="HCustomerexperienceFF08CXFF095BA262374F539A8C" %)
82 82  Customer experience(CX)客户体验
83 83  
130 +(% class="wikigeneratedid" id="HDashboard4EEA8868677F" %)
84 84  Dashboard 仪表板
85 85  
133 +(% class="wikigeneratedid" id="HDeliverandsupport4EA44ED8548C652F6301" %)
86 86  Deliver and support 交付和支持
87 87  
136 +(% class="wikigeneratedid" id="HDemand97006C42" %)
88 88  Demand 需求
89 89  
139 +(% class="wikigeneratedid" id="HDeployment90E87F72" %)
90 90  Deployment 部署
91 91  
142 +(% class="wikigeneratedid" id="HDeploymentmanagementpractice90E87F727BA174065B9E8DF5" %)
92 92  Deployment management practice 部署管理实践
93 93  
145 +(% class="wikigeneratedid" id="HDesignandtransition8BBE8BA1548C8F6C6362" %)
94 94  Design and transition 设计和转换
95 95  
148 +(% class="wikigeneratedid" id="HDesignthinking8BBE8BA1601D7EF4" %)
96 96  Design thinking 设计思维
97 97  
151 +(% class="wikigeneratedid" id="HDevelopmentenvironment5F0053D173AF5883" %)
98 98  Development environment 开发环境
99 99  
154 +(% class="wikigeneratedid" id="HDevOps5F0053D18FD07EF44E004F535316" %)
100 100  DevOps 开发运维一体化
101 101  
157 +(% class="wikigeneratedid" id="HDigitaltransformation65705B5753168F6C578B" %)
102 102  Digital transformation 数字化转型
103 103  
160 +(% class="wikigeneratedid" id="HDisaster707E96BE" %)
104 104  Disaster 灾难
105 105  
163 +(% class="wikigeneratedid" id="HDisasterrecoveryplans707E96BE6062590D8BA15212" %)
106 106  Disaster recovery plans 灾难恢复计划
107 107  
166 +(% class="wikigeneratedid" id="HDriver9A7152A8" %)
108 108  Driver 驱动
109 109  
169 +(% class="wikigeneratedid" id="HEffectiveness670965486027" %)
110 110  Effectiveness 有效性
111 111  
172 +(% class="wikigeneratedid" id="HEfficiency65487387" %)
112 112  Efficiency 效率
113 113  
175 +(% class="wikigeneratedid" id="HEmergencychange7D27602553D866F4" %)
114 114  Emergency change 紧急变更
115 115  
178 +(% class="wikigeneratedid" id="HEngage595152A8" %)
116 116  Engage 契动
117 117  
181 +(% class="wikigeneratedid" id="HEnvironment73AF5883" %)
118 118  Environment 环境
119 119  
184 +(% class="wikigeneratedid" id="HError95198BEF" %)
120 120  Error 错误
121 121  
187 +(% class="wikigeneratedid" id="HErrorcontrol95198BEF63A75236" %)
122 122  Error control 错误控制
123 123  
190 +(% class="wikigeneratedid" id="HEscalation53477EA7" %)
124 124  Escalation 升级
125 125  
193 +(% class="wikigeneratedid" id="HEvent4E8B6001" %)
126 126  Event 事态
127 127  
196 +(% class="wikigeneratedid" id="HExternalcustomer591690E85BA26237" %)
128 128  External customer 外部客户
129 129  
199 +(% class="wikigeneratedid" id="HFailure59316548" %)
130 130  Failure 失效
131 131  
202 +(% class="wikigeneratedid" id="HFeedbackloop53CD998873AF" %)
132 132  Feedback loop 反馈环
133 133  
205 +(% class="wikigeneratedid" id="HFourdimensionsofservicemanagement670D52A17BA1740656DB7EF46A21578B" %)
134 134  Four dimensions of service management 服务管理四维模型
135 135  
136 136  
209 +(% class="wikigeneratedid" id="HGoods8D2754C1" %)
137 137  Goods 货品
138 138  
212 +(% class="wikigeneratedid" id="HGovernance6CBB7406" %)
139 139  Governance 治理
140 140  
215 +(% class="wikigeneratedid" id="HIdentity8EAB4EFD" %)
141 141  Identity 身份
142 142  
218 +(% class="wikigeneratedid" id="HImprove65398FDB" %)
143 143  Improve 改进
144 144  
221 +(% class="wikigeneratedid" id="HIncident4E8B4EF6" %)
145 145  Incident 事件
146 146  
224 +(% class="wikigeneratedid" id="HIncidentmanagement4E8B4EF67BA17406" %)
147 147  Incident management 事件管理
148 148  
227 +(% class="wikigeneratedid" id="HInformationandtechnology4FE1606F548C6280672F" %)
149 149  Information and technology 信息和技术
150 150  
230 +(% class="wikigeneratedid" id="HInformationsecuritymanagementpractice4FE1606F5B8951687BA174065B9E8DF5" %)
151 151  Information security management practice 信息安全管理实践
152 152  
233 +(% class="wikigeneratedid" id="HInformationsecuritypolicy4FE1606F5B8951687B567565" %)
153 153  Information security policy 信息安全策略
154 154  
236 +(% class="wikigeneratedid" id="HInfrastructureandplatformmanagementpractice57FA78408BBE65BD548C5E7353F07BA174065B9E8DF5" %)
155 155  Infrastructure and platform management practice 基础设施和平台管理实践
156 156  
239 +(% class="wikigeneratedid" id="HIntegrity5B8C65746027" %)
157 157  Integrity 完整性
158 158  
242 +(% class="wikigeneratedid" id="HInternalcustomer518590E85BA26237" %)
159 159  Internal customer 内部客户
160 160  
245 +(% class="wikigeneratedid" id="HInternetofThings726980547F51FF08IoTFF09" %)
161 161  Internet of Things 物联网(IoT)
162 162  
248 +(% class="wikigeneratedid" id="HITassetIT8D444EA7" %)
163 163  IT asset IT 资产
164 164  
251 +(% class="wikigeneratedid" id="HITassetmanagementpracticeIT8D444EA77BA174065B9E8DF5" %)
165 165  IT asset management practice IT 资产管理实践
166 166  
254 +(% class="wikigeneratedid" id="HITinfrastructureIT57FA78408BBE65BD" %)
167 167  IT infrastructure IT 基础设施
168 168  
257 +(% class="wikigeneratedid" id="HITserviceIT670D52A1" %)
169 169  IT service IT 服务
170 170  
260 +(% class="wikigeneratedid" id="HITILIT57FA784067B667845E93FF08IT670D52A17BA1740667004F735B9E8DF5FF09" %)
171 171  ITIL IT 基础架构库(IT 服务管理最佳实践)
172 172  
263 +(% class="wikigeneratedid" id="HITILguidingprinciplesITIL63075BFC539F5219" %)
173 173  ITIL guiding principles ITIL 指导原则
174 174  
266 +(% class="wikigeneratedid" id="HITILservicevaluechainITIL670D52A14EF7503C94FE" %)
175 175  ITIL service value chain ITIL 服务价值链
176 176  
269 +(% class="wikigeneratedid" id="HKanban770B677F" %)
177 177  Kanban 看板
178 178  
272 +(% class="wikigeneratedid" id="HKeyperformanceindicatorFF08KPIFF095173952E7EE9654863076807" %)
179 179  Key performance indicator(KPI)关键绩效指标
180 180  
275 +(% class="wikigeneratedid" id="HKnowledgemanagementpractice77E58BC67BA174065B9E8DF5" %)
181 181  Knowledge management practice 知识管理实践
182 182  
278 +(% class="wikigeneratedid" id="HKnownerror5DF277E595198BEF" %)
183 183  Known error 已知错误
184 184  
281 +(% class="wikigeneratedid" id="HLean7CBE76CA" %)
185 185  Lean 精益
186 186  
284 +(% class="wikigeneratedid" id="HLifecycle751F547D5468671F" %)
187 187  Lifecycle 生命周期
188 188  
287 +(% class="wikigeneratedid" id="HLiveenvironment751F4EA773AF5883" %)
189 189  Live environment 生产环境
190 190  
290 +(% class="wikigeneratedid" id="HMaintainability53EF7EF462A46027" %)
191 191  Maintainability 可维护性
192 192  
293 +(% class="wikigeneratedid" id="HMajorincident91CD59274E8B4EF6" %)
193 193  Major incident 重大事件
194 194  
296 +(% class="wikigeneratedid" id="HManagementsystem7BA174064F537CFB" %)
195 195  Management system 管理体系
196 196  
299 +(% class="wikigeneratedid" id="HMaturity6210719F5EA6" %)
197 197  Maturity 成熟度
198 198  
302 +(% class="wikigeneratedid" id="HMeantimebetweenfailuresFF08MTBFFF095E7357476545969C65F695F4" %)
199 199  Mean time between failures(MTBF)平均故障时间
200 200  
305 +(% class="wikigeneratedid" id="HMeantimetorestoreserviceFF08MTRSFF095E7357474FEE590D65F695F4" %)
201 201  Mean time to restore service(MTRS)平均修复时间
202 202  
308 +(% class="wikigeneratedid" id="HMeasurementandreporting6D4B91CF548C62A5544A" %)
203 203  Measurement and reporting 测量和报告
204 204  
311 +(% class="wikigeneratedid" id="HMetric63076807" %)
205 205  Metric 指标
206 206  
207 207  
315 +(% class="wikigeneratedid" id="HMinimumviableproductFF08MVPFF0967005C0F53EF884C4EA754C1" %)
208 208  Minimum viable product(MVP)最小可行产品
209 209  
318 +(% class="wikigeneratedid" id="HMissionstatement4EFB52A163CF8FF0" %)
210 210  Mission statement 任务描述
211 211  
321 +(% class="wikigeneratedid" id="HModel6A21578B" %)
212 212  Model 模型
213 213  
324 +(% class="wikigeneratedid" id="HModelling5EFA6A21" %)
214 214  Modelling 建模
215 215  
327 +(% class="wikigeneratedid" id="HMonitoring76D163A7" %)
216 216  Monitoring 监控
217 217  
330 +(% class="wikigeneratedid" id="HMonitoringandeventmanagementpractice76D163A7548C4E8B60017BA174065B9E8DF5" %)
218 218  Monitoring and event management practice 监控和事态管理实践
219 219  
333 +(% class="wikigeneratedid" id="HObtain2Fbuild83B753D62F67845EFA" %)
220 220  Obtain/build 获取 / 构建
221 221  
336 +(% class="wikigeneratedid" id="HOperation8FD07EF4" %)
222 222  Operation 运维
223 223  
339 +(% class="wikigeneratedid" id="HOperationaltechnology8FD07EF46280672F" %)
224 224  Operational technology 运维技术
225 225  
342 +(% class="wikigeneratedid" id="HOrganization7EC47EC7" %)
226 226  Organization 组织
227 227  
345 +(% class="wikigeneratedid" id="HOrganizationalchangemanagementpractice7EC47EC753D897697BA174065B9E8DF5" %)
228 228  Organizational change management practice 组织变革管理实践
229 229  
348 +(% class="wikigeneratedid" id="HOrganizationalresilience7EC47EC75F396027" %)
230 230  Organizational resilience 组织弹性
231 231  
351 +(% class="wikigeneratedid" id="HOrganizationalvelocity7EC47EC7901F7387" %)
232 232  Organizational velocity 组织速率
233 233  
354 +(% class="wikigeneratedid" id="HOrganizationsandpeople7EC47EC7548C4EBA5458" %)
234 234  Organizations and people 组织和人员
235 235  
357 +(% class="wikigeneratedid" id="HOutcome6210679C" %)
236 236  Outcome 成果
237 237  
360 +(% class="wikigeneratedid" id="HOutput8F9351FAOutsourcing59165305" %)
238 238  Output 输出Outsourcing 外包
239 239  
363 +(% class="wikigeneratedid" id="HPartnersandsuppliers54084F5C4F194F34548C4F9B5E945546" %)
240 240  Partners and suppliers 合作伙伴和供应商
241 241  
366 +(% class="wikigeneratedid" id="HPartnership4F194F34" %)
242 242  Partnership 伙伴
243 243  
369 +(% class="wikigeneratedid" id="HPerformance602780FD" %)
244 244  Performance 性能
245 245  
372 +(% class="wikigeneratedid" id="HPilot8BD58FD0884C" %)
246 246  Pilot 试运行
247 247  
375 +(% class="wikigeneratedid" id="HPlan8BA15212" %)
248 248  Plan 计划
249 249  
378 +(% class="wikigeneratedid" id="HPolicy7B567565" %)
250 250  Policy 策略
251 251  
381 +(% class="wikigeneratedid" id="HPortfoliomanagementpractice7EC454087BA174065B9E8DF5" %)
252 252  Portfolio management practice 组合管理实践
253 253  
384 +(% class="wikigeneratedid" id="HPost-implementationreviewFF08PIRFF095B9E65BD540E8BC45BA1" %)
254 254  Post-implementation review(PIR)实施后评审
255 255  
387 +(% class="wikigeneratedid" id="HPractice5B9E8DF5" %)
256 256  Practice 实践
257 257  
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258 258  Problem 问题
259 259  
393 +(% class="wikigeneratedid" id="HProblemmanagementpractice95EE98987BA174065B9E8DF5" %)
260 260  Problem management practice 问题管理实践
261 261  
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262 262  Procedure 规程
263 263  
399 +(% class="wikigeneratedid" id="HProcess6D417A0B" %)
264 264  Process 流程
265 265  
402 +(% class="wikigeneratedid" id="HProduct751F4EA7" %)
266 266  Product 生产
267 267  
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268 268  Production environment 生产环境
269 269  
408 +(% class="wikigeneratedid" id="HProgramme987976EE7FA4" %)
270 270  Programme 项目群
271 271  
411 +(% class="wikigeneratedid" id="HProject987976EE" %)
272 272  Project 项目
273 273  
414 +(% class="wikigeneratedid" id="HProjectmanagementpractice987976EE7BA174065B9E8DF5" %)
274 274  Project management practice 项目管理实践
275 275  
417 +(% class="wikigeneratedid" id="HQuickwin901F8D62" %)
276 276  Quick win 速赢
277 277  
278 278  
421 +(% class="wikigeneratedid" id="HRecord8BB05F55" %)
279 279  Record 记录
280 280  
424 +(% class="wikigeneratedid" id="HRecovery6062590D" %)
281 281  Recovery 恢复
282 282  
427 +(% class="wikigeneratedid" id="HRecoverypointobjectiveFF08RPOFF096062590D70B976EE6807" %)
283 283  Recovery point objective(RPO)恢复点目标
284 284  
430 +(% class="wikigeneratedid" id="HRecoverytimeobjectiveFF08RTOFF096062590D65F695F476EE6807" %)
285 285  Recovery time objective(RTO)恢复时间目标
286 286  
433 +(% class="wikigeneratedid" id="HRelationshipmanagementpractice51737CFB7BA174065B9E8DF5" %)
287 287  Relationship management practice 关系管理实践
288 288  
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289 289  Release 版本(发布)
290 290  
439 +(% class="wikigeneratedid" id="HReleasemanagementpractice53D15E037BA174065B9E8DF5" %)
291 291  Release management practice 发布管理实践
292 292  
442 +(% class="wikigeneratedid" id="HReliability53EF97606027" %)
293 293  Reliability 可靠性
294 294  
445 +(% class="wikigeneratedid" id="HRequestcatalogue8BF76C4276EE5F55" %)
295 295  Request catalogue 请求目录
296 296  
448 +(% class="wikigeneratedid" id="HRequestforchangeFF08RFCFF0953D866F475338BF75355" %)
297 297  Request for change(RFC)变更申请单
298 298  
451 +(% class="wikigeneratedid" id="HResolution89E351B3" %)
299 299  Resolution 解决
300 300  
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301 301  Resource 资源
302 302  
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303 303  Retire 停用
304 304  
460 +(% class="wikigeneratedid" id="HRisk98CE9669" %)
305 305  Risk 风险
306 306  
463 +(% class="wikigeneratedid" id="HRiskassessment98CE96698BC44F30" %)
307 307  Risk assessment 风险评估
308 308  
466 +(% class="wikigeneratedid" id="HRiskmanagementpractice98CE96697BA174065B9E8DF5" %)
309 309  Risk management practice 风险管理实践
310 310  
469 +(% class="wikigeneratedid" id="HService670D52A1" %)
311 311  Service 服务
312 312  
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313 313  Service action 服务动作
314 314  
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315 315  Service architecture 服务架构
316 316  
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317 317  Service catalogue 服务目录
318 318  
481 +(% class="wikigeneratedid" id="HServicecataloguemanagementpractice670D52A176EE5F557BA174065B9E8DF5" %)
319 319  Service catalogue management practice 服务目录管理实践
320 320  
484 +(% class="wikigeneratedid" id="HServiceconfigurationmanagementpractice670D52A1914D7F6E7BA174065B9E8DF5" %)
321 321  Service configuration management practice 服务配置管理实践
322 322  
487 +(% class="wikigeneratedid" id="HServiceconsumption670D52A16D888D39" %)
323 323  Service consumption 服务消费
324 324  
490 +(% class="wikigeneratedid" id="HServicecontinuitymanagementpractice670D52A18FDE7EED60277BA174065B9E8DF5" %)
325 325  Service continuity management practice 服务连续性管理实践
326 326  
493 +(% class="wikigeneratedid" id="HServicedesignpractice670D52A18BBE8BA15B9E8DF5" %)
327 327  Service design practice 服务设计实践
328 328  
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329 329  Service desk 服务台
330 330  
499 +(% class="wikigeneratedid" id="HServicedeskpractice670D52A153F05B9E8DF5" %)
331 331  Service desk practice 服务台实践
332 332  
502 +(% class="wikigeneratedid" id="HServicefinancialmanagementpractice670D52A18D2252A17BA174065B9E8DF5" %)
333 333  Service financial management practice 服务财务管理实践
334 334  
505 +(% class="wikigeneratedid" id="HServicelevel670D52A17EA7522B" %)
335 335  Service level 服务级别
336 336  
508 +(% class="wikigeneratedid" id="HServicelevelagreementFF08SLAFF09670D52A17EA7522B534F8BAE" %)
337 337  Service level agreement(SLA)服务级别协议
338 338  
511 +(% class="wikigeneratedid" id="HServicelevelmanagementpractice670D52A17EA7522B7BA174065B9E8DF5" %)
339 339  Service level management practice 服务级别管理实践
340 340  
514 +(% class="wikigeneratedid" id="HServicemanagement670D52A17BA17406" %)
341 341  Service management 服务管理
342 342  
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343 343  Service offering 服务供应
344 344  
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345 345  Service owner 服务负责人
346 346  
523 +(% class="wikigeneratedid" id="HServiceportfolio670D52A17EC45408" %)
347 347  Service portfolio 服务组合
348 348  
349 349  
527 +(% class="wikigeneratedid" id="HServiceprovider670D52A163D04F9B8005" %)
350 350  Service provider 服务提供者
351 351  
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352 352  Service provision 服务提供
353 353  
533 +(% class="wikigeneratedid" id="HServicerelationship670D52A151737CFB" %)
354 354  Service relationship 服务关系
355 355  
536 +(% class="wikigeneratedid" id="HServicerelationshipmanagement670D52A151737CFB7BA17406" %)
356 356  Service relationship management 服务关系管理
357 357  
539 +(% class="wikigeneratedid" id="HServicerequest670D52A18BF76C42" %)
358 358  Service request 服务请求
359 359  
542 +(% class="wikigeneratedid" id="HServicerequestmanagementpractice670D52A18BF76C427BA174065B9E8DF5" %)
360 360  Service request management practice 服务请求管理实践
361 361  
545 +(% class="wikigeneratedid" id="HServicevalidationandtestingpractice670D52A19A8C8BC14E0E6D4B8BD5" %)
362 362  Service validation and testing practice 服务验证与测试
363 363  
548 +(% class="wikigeneratedid" id="HServicevaluesystemFF08SVSFF09670D52A14EF7503C7CFB7EDF" %)
364 364  Service value system(SVS)服务价值系统
365 365  
551 +(% class="wikigeneratedid" id="HSoftwaredevelopmentandmanagementpractice8F6F4EF65F0053D1548C7BA174065B9E8DF5" %)
366 366  Software development and management practice 软件开发和管理实践
367 367  
554 +(% class="wikigeneratedid" id="HSourcing53D15305" %)
368 368  Sourcing 发包
369 369  
557 +(% class="wikigeneratedid" id="HSpecification89C48303" %)
370 370  Specification 规范
371 371  
560 +(% class="wikigeneratedid" id="HSponsor53D18D774EBAFF088D5E52A94EBAFF09" %)
372 372  Sponsor 发起人(赞助人)
373 373  
563 +(% class="wikigeneratedid" id="HStakeholder52295BB35E727CFB4EBAFF08522976CA76F851738005FF09" %)
374 374  Stakeholder 利害干系人(利益相关者)
375 375  
566 +(% class="wikigeneratedid" id="HStandard680751C6" %)
376 376  Standard 标准
377 377  
569 +(% class="wikigeneratedid" id="HStandardchange680751C653D866F4" %)
378 378  Standard change 标准变更
379 379  
572 +(% class="wikigeneratedid" id="HStatus72B66001" %)
380 380  Status 状态
381 381  
575 +(% class="wikigeneratedid" id="HStrategymanagementpractice621875657BA174065B9E8DF5" %)
382 382  Strategy management practice 战略管理实践
383 383  
578 +(% class="wikigeneratedid" id="HSupplier4F9B5E945546" %)
384 384  Supplier 供应商
385 385  
581 +(% class="wikigeneratedid" id="HSuppliermanagementpractice4F9B5E9455467BA174065B9E8DF5" %)
386 386  Supplier management practice 供应商管理实践
387 387  
584 +(% class="wikigeneratedid" id="HSupportteam652F630156E2961F" %)
388 388  Support team 支持团队
389 389  
587 +(% class="wikigeneratedid" id="HSystem7CFB7EDF" %)
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391 391  
590 +(% class="wikigeneratedid" id="HSystemsthinking7CFB7EDF5316601D7EF4" %)
392 392  Systems thinking 系统化思维
393 393  
593 +(% class="wikigeneratedid" id="HTechnicaldebt6280672F503A52A1" %)
394 394  Technical debt 技术债务
395 395  
596 +(% class="wikigeneratedid" id="HTestenvironment6D4B8BD573AF5883" %)
396 396  Test environment 测试环境
397 397  
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398 398  Third party 第三方
399 399  
602 +(% class="wikigeneratedid" id="HThroughput541E541091CF" %)
400 400  Throughput 吞吐量
401 401  
605 +(% class="wikigeneratedid" id="HTransaction8F6C6362" %)
402 402  Transaction 转换
403 403  
608 +(% class="wikigeneratedid" id="HUsecase75284F8B" %)
404 404  Use case 用例
405 405  
611 +(% class="wikigeneratedid" id="HUser75286237" %)
406 406  User 用户
407 407  
614 +(% class="wikigeneratedid" id="HUtility529F7528" %)
408 408  Utility 功用
409 409  
617 +(% class="wikigeneratedid" id="HUtilityrequirements529F752897006C42" %)
410 410  Utility requirements 功用需求
411 411  
620 +(% class="wikigeneratedid" id="HUserexperience28UXFF09752862374F539A8C" %)
412 412  User experience(UX)用户体验
413 413  
623 +(% class="wikigeneratedid" id="HValidation9A8C8BC1" %)
414 414  Validation 验证
415 415  
626 +(% class="wikigeneratedid" id="HValue4EF7503C" %)
416 416  Value 价值
417 417  
629 +(% class="wikigeneratedid" id="HValuestream4EF7503C6D41" %)
418 418  Value stream 价值流
419 419  
420 -
632 +(% class="wikigeneratedid" id="HValuestreamsandprocesses4EF7503C6D41548C6D417A0B" %)
421 421  Value streams and processes 价值流和流程
422 422  
635 +(% class="wikigeneratedid" id="HVision613F666F" %)
423 423  Vision 愿景
424 424  
638 +(% class="wikigeneratedid" id="HWarranty529F6548" %)
425 425  Warranty 功效
426 426  
641 +(% class="wikigeneratedid" id="HWarrantyrequirements529F654897006C42" %)
427 427  Warranty requirements 功效需求
428 428  
644 +(% class="wikigeneratedid" id="HWaterfallmethod70115E035F0F65B96CD5" %)
429 429  Waterfall method 瀑布式方法
430 430  
647 +(% class="wikigeneratedid" id="HWorkinstruction5DE54F5C63075BFC4E66" %)
431 431  Work instruction 工作指导书
432 432  
650 +(% class="wikigeneratedid" id="HWorkaround89C4907F63AA65BDFF084E3465F689E351B365B96848FF09" %)
433 433  Workaround 规避措施(临时解决方案)
434 434  
653 +(% class="wikigeneratedid" id="HWorkforceandtalentmanagementpractice52B352A8529B548C4EBA624D7BA174065B9E8DF5" %)
435 435  Workforce and talent management practice 劳动力和人才管理实践
655 +
656 +
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