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... ... @@ -1,435 +1,657 @@ 1 +[[返回:第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] 2 + 3 + 4 +====== ====== 5 + 6 +(% class="wikigeneratedid" id="HAcceptancecriteria9A8C6536680751C6" %) 1 1 Acceptance criteria 验收标准 2 2 9 +(% class="wikigeneratedid" id="HAgile654F6377" %) 3 3 Agile 敏捷 4 4 12 +(% class="wikigeneratedid" id="HArchitecturemanagementpractice67B667847BA174065B9E8DF5Assetregister8D444EA7767B8BB0" %) 5 5 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387 584 +(% class="wikigeneratedid" id="HSupportteam652F630156E2961F" %) 388 388 Support team 支持团队 389 389 587 +(% class="wikigeneratedid" id="HSystem7CFB7EDF" %) 390 390 System 系统 391 391 590 +(% class="wikigeneratedid" id="HSystemsthinking7CFB7EDF5316601D7EF4" %) 392 392 Systems thinking 系统化思维 393 393 593 +(% class="wikigeneratedid" id="HTechnicaldebt6280672F503A52A1" %) 394 394 Technical debt 技术债务 395 395 596 +(% class="wikigeneratedid" id="HTestenvironment6D4B8BD573AF5883" %) 396 396 Test environment 测试环境 397 397 599 +(% class="wikigeneratedid" id="HThirdparty7B2C4E0965B9" %) 398 398 Third party 第三方 399 399 602 +(% class="wikigeneratedid" id="HThroughput541E541091CF" %) 400 400 Throughput 吞吐量 401 401 605 +(% class="wikigeneratedid" id="HTransaction8F6C6362" %) 402 402 Transaction 转换 403 403 608 +(% class="wikigeneratedid" id="HUsecase75284F8B" %) 404 404 Use case 用例 405 405 611 +(% class="wikigeneratedid" id="HUser75286237" %) 406 406 User 用户 407 407 614 +(% class="wikigeneratedid" 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