ITIL 4官方核心著作
Wiki源代码附录一 ITIL 4中英文术语对照
Version 3.1 by superadmin on 2024/03/28, 16:42
复制
导出
打印预览
查看源代码
子项
评论
附件
历史记录
信息
Hide last authors
| author | version | line-number | content |
|---|---|---|---|
 |
2.1 | 1 | [[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] |
| |
1.1 | 2 | |
| 3 | |||
| |
2.1 | 4 | ====== ====== |
| |
1.1 | 5 | |
| |
2.1 | 6 | ====== Acceptance criteria 验收标准 ====== |
| |
1.1 | 7 | |
| |
2.1 | 8 | ====== Agile 敏捷 ====== |
| |
1.1 | 9 | |
| |
2.1 | 10 | ====== Architecture management practice 架构管理实践Asset register 资产登记 ====== |
| |
1.1 | 11 | |
| |
2.1 | 12 | ====== Availability 可用性 ====== |
| |
1.1 | 13 | |
| |
2.1 | 14 | ====== Availability management practice 可用性管理实践 ====== |
| |
1.1 | 15 | |
| |
2.1 | 16 | ====== Baseline 基线 ====== |
| |
1.1 | 17 | |
| |
2.1 | 18 | ====== Best practice 最佳实践 ====== |
| |
1.1 | 19 | |
| |
2.1 | 20 | ====== Big data 大数据 ====== |
| |
1.1 | 21 | |
| |
2.1 | 22 | ====== Business analysis practice 业务分析实践 ====== |
| |
1.1 | 23 | |
| |
2.1 | 24 | ====== Business case 商业论证 ====== |
| |
1.1 | 25 | |
| |
2.1 | 26 | ====== Business impact analysis （BIA）业务影响分析 ====== |
| |
1.1 | 27 | |
| |
2.1 | 28 | ====== Business relationship management （BRM）业务关系管理 ====== |
| |
1.1 | 29 | |
| |
2.1 | 30 | ====== Call 呼叫 ====== |
| |
1.1 | 31 | |
| |
2.1 | 32 | ====== Call/contact centre 呼叫中心 ====== |
| |
1.1 | 33 | |
| |
2.1 | 34 | ====== Capability 能力 ====== |
| |
1.1 | 35 | |
| |
2.1 | 36 | ====== capacity and performance management practice 容量和性能管理实践 ====== |
| |
1.1 | 37 | |
| |
2.1 | 38 | ====== Capacity planning 容量计划 ====== |
| |
1.1 | 39 | |
| |
2.1 | 40 | ====== Change 变更 ====== |
| |
1.1 | 41 | |
| |
2.1 | 42 | ====== Change authority 变更授权 ====== |
| |
1.1 | 43 | |
| |
2.1 | 44 | ====== Change control practice 变更控制实践 ====== |
| |
1.1 | 45 | |
| |
2.1 | 46 | ====== Change model 变更模型 ====== |
| |
1.1 | 47 | |
| |
2.1 | 48 | ====== Change schedule 变更计划 ====== |
| |
1.1 | 49 | |
| |
2.1 | 50 | ====== Charging 计费 ====== |
| |
1.1 | 51 | |
| |
2.1 | 52 | ====== Cloud computing 云计算 ====== |
| |
1.1 | 53 | |
| |
2.1 | 54 | ====== Compliance 合规 ====== |
| |
1.1 | 55 | |
| |
2.1 | 56 | ====== Confidentiality 保密性 ====== |
| |
1.1 | 57 | |
| |
2.1 | 58 | ====== Configuration 配置 ====== |
| |
1.1 | 59 | |
| |
2.1 | 60 | ====== Configuration item（CI）配置项 ====== |
| |
1.1 | 61 | |
| |
2.1 | 62 | ====== Configuration management database（CMDB）配置管理数据库 ====== |
| |
1.1 | 63 | |
| |
2.1 | 64 | ====== Configuration management system（CMS）配置管理系统 ====== |
| |
1.1 | 65 | |
| |
2.1 | 66 | ====== Configuration record 配置记录 ====== |
| |
1.1 | 67 | |
| |
2.1 | 68 | ====== Continual improvement practice 持续改进实践 ====== |
| |
1.1 | 69 | |
| |
2.1 | 70 | ====== ====== |
| |
1.1 | 71 | |
| |
2.1 | 72 | ====== Continuous deployment 持续部署 ====== |
| |
1.1 | 73 | |
| |
2.1 | 74 | ====== Continuous integration/continuous delivery 持续集成 / 持续部署 ====== |
| |
1.1 | 75 | |
| |
2.1 | 76 | ====== Control 控制 ====== |
| |
1.1 | 77 | |
| |
2.1 | 78 | ====== Cost 成本 ====== |
| |
1.1 | 79 | |
| |
2.1 | 80 | ====== Cost centre 成本中心Co-create 价值共创 ====== |
| |
1.1 | 81 | |
| |
2.1 | 82 | ====== Critical success factor（CSF）关键成功因素 ====== |
| |
1.1 | 83 | |
| |
2.1 | 84 | ====== Culture 文化 ====== |
| |
1.1 | 85 | |
| |
2.1 | 86 | ====== Customer 客户 ====== |
| |
1.1 | 87 | |
| |
2.1 | 88 | ====== Customer experience（CX）客户体验 ====== |
| |
1.1 | 89 | |
| |
2.1 | 90 | ====== Dashboard 仪表板 ====== |
| |
1.1 | 91 | |
| |
2.1 | 92 | ====== Deliver and support 交付和支持 ====== |
| |
1.1 | 93 | |
| |
2.1 | 94 | ====== Demand 需求 ====== |
| |
1.1 | 95 | |
| |
2.1 | 96 | ====== Deployment 部署 ====== |
| |
1.1 | 97 | |
| |
2.1 | 98 | ====== Deployment management practice 部署管理实践 ====== |
| |
1.1 | 99 | |
| |
2.1 | 100 | ====== Design and transition 设计和转换 ====== |
| |
1.1 | 101 | |
| |
2.1 | 102 | ====== Design thinking 设计思维 ====== |
| |
1.1 | 103 | |
| |
2.1 | 104 | ====== Development environment 开发环境 ====== |
| |
1.1 | 105 | |
| |
2.1 | 106 | ====== DevOps 开发运维一体化 ====== |
| |
1.1 | 107 | |
| |
2.1 | 108 | ====== Digital transformation 数字化转型 ====== |
| |
1.1 | 109 | |
| |
2.1 | 110 | ====== Disaster 灾难 ====== |
| |
1.1 | 111 | |
| |
2.1 | 112 | ====== Disaster recovery plans 灾难恢复计划 ====== |
| |
1.1 | 113 | |
| |
2.1 | 114 | ====== Driver 驱动 ====== |
| |
1.1 | 115 | |
| |
2.1 | 116 | ====== Effectiveness 有效性 ====== |
| |
1.1 | 117 | |
| |
2.1 | 118 | ====== Efficiency 效率 ====== |
| |
1.1 | 119 | |
| |
2.1 | 120 | ====== Emergency change 紧急变更 ====== |
| |
1.1 | 121 | |
| |
2.1 | 122 | ====== Engage 契动 ====== |
| |
1.1 | 123 | |
| |
2.1 | 124 | ====== Environment 环境 ====== |
| |
1.1 | 125 | |
| |
2.1 | 126 | ====== Error 错误 ====== |
| |
1.1 | 127 | |
| |
2.1 | 128 | ====== Error control 错误控制 ====== |
| |
1.1 | 129 | |
| |
2.1 | 130 | ====== Escalation 升级 ====== |
| |
1.1 | 131 | |
| |
2.1 | 132 | ====== Event 事态 ====== |
| |
1.1 | 133 | |
| |
2.1 | 134 | ====== External customer 外部客户 ====== |
| |
1.1 | 135 | |
| |
2.1 | 136 | ====== Failure 失效 ====== |
| |
1.1 | 137 | |
| |
2.1 | 138 | ====== Feedback loop 反馈环 ====== |
| |
1.1 | 139 | |
| |
2.1 | 140 | ====== Four dimensions of service management 服务管理四维模型 ====== |
| |
1.1 | 141 | |
| |
2.1 | 142 | ====== ====== |
| |
1.1 | 143 | |
| |
2.1 | 144 | ====== Goods 货品 ====== |
| |
1.1 | 145 | |
| |
2.1 | 146 | ====== Governance 治理 ====== |
| |
1.1 | 147 | |
| |
2.1 | 148 | ====== Identity 身份 ====== |
| |
1.1 | 149 | |
| |
2.1 | 150 | ====== Improve 改进 ====== |
| |
1.1 | 151 | |
| |
2.1 | 152 | ====== Incident 事件 ====== |
| |
1.1 | 153 | |
| |
2.1 | 154 | ====== Incident management 事件管理 ====== |
| |
1.1 | 155 | |
| |
2.1 | 156 | ====== Information and technology 信息和技术 ====== |
| |
1.1 | 157 | |
| |
2.1 | 158 | ====== Information security management practice 信息安全管理实践 ====== |
| |
1.1 | 159 | |
| |
2.1 | 160 | ====== Information security policy 信息安全策略 ====== |
| |
1.1 | 161 | |
| |
2.1 | 162 | ====== Infrastructure and platform management practice 基础设施和平台管理实践 ====== |
| |
1.1 | 163 | |
| |
2.1 | 164 | ====== Integrity 完整性 ====== |
| |
1.1 | 165 | |
| |
2.1 | 166 | ====== Internal customer 内部客户 ====== |
| |
1.1 | 167 | |
| |
2.1 | 168 | ====== Internet of Things 物联网（IoT） ====== |
| |
1.1 | 169 | |
| |
2.1 | 170 | ====== IT asset IT 资产 ====== |
| |
1.1 | 171 | |
| |
2.1 | 172 | ====== IT asset management practice IT 资产管理实践 ====== |
| |
1.1 | 173 | |
| |
2.1 | 174 | ====== IT infrastructure IT 基础设施 ====== |
| |
1.1 | 175 | |
| |
2.1 | 176 | ====== IT service IT 服务 ====== |
| |
1.1 | 177 | |
| |
2.1 | 178 | ====== ITIL IT 基础架构库（IT 服务管理最佳实践） ====== |
| |
1.1 | 179 | |
| |
2.1 | 180 | ====== ITIL guiding principles ITIL 指导原则 ====== |
| |
1.1 | 181 | |
| |
2.1 | 182 | ====== ITIL service value chain ITIL 服务价值链 ====== |
| |
1.1 | 183 | |
| |
2.1 | 184 | ====== Kanban 看板 ====== |
| |
1.1 | 185 | |
| |
2.1 | 186 | ====== Key performance indicator（KPI）关键绩效指标 ====== |
| |
1.1 | 187 | |
| |
2.1 | 188 | ====== Knowledge management practice 知识管理实践 ====== |
| |
1.1 | 189 | |
| |
2.1 | 190 | ====== Known error 已知错误 ====== |
| |
1.1 | 191 | |
| |
2.1 | 192 | ====== Lean 精益 ====== |
| |
1.1 | 193 | |
| |
2.1 | 194 | ====== Lifecycle 生命周期 ====== |
| |
1.1 | 195 | |
| |
2.1 | 196 | ====== Live environment 生产环境 ====== |
| |
1.1 | 197 | |
| |
2.1 | 198 | ====== Maintainability 可维护性 ====== |
| |
1.1 | 199 | |
| |
2.1 | 200 | ====== Major incident 重大事件 ====== |
| |
1.1 | 201 | |
| |
2.1 | 202 | ====== Management system 管理体系 ====== |
| |
1.1 | 203 | |
| |
2.1 | 204 | ====== Maturity 成熟度 ====== |
| |
1.1 | 205 | |
| |
2.1 | 206 | ====== Mean time between failures（MTBF）平均故障时间 ====== |
| |
1.1 | 207 | |
| |
2.1 | 208 | ====== Mean time to restore service（MTRS）平均修复时间 ====== |
| |
1.1 | 209 | |
| |
2.1 | 210 | ====== Measurement and reporting 测量和报告 ====== |
| |
1.1 | 211 | |
| |
2.1 | 212 | ====== Metric 指标 ====== |
| |
1.1 | 213 | |
| |
2.1 | 214 | ====== ====== |
| |
1.1 | 215 | |
| |
2.1 | 216 | ====== Minimum viable product（MVP）最小可行产品 ====== |
| |
1.1 | 217 | |
| |
2.1 | 218 | ====== Mission statement 任务描述 ====== |
| |
1.1 | 219 | |
| |
2.1 | 220 | ====== Model 模型 ====== |
| |
1.1 | 221 | |
| |
2.1 | 222 | ====== Modelling 建模 ====== |
| |
1.1 | 223 | |
| |
2.1 | 224 | ====== Monitoring 监控 ====== |
| |
1.1 | 225 | |
| |
2.1 | 226 | ====== Monitoring and event management practice 监控和事态管理实践 ====== |
| |
1.1 | 227 | |
| |
2.1 | 228 | ====== Obtain/build 获取 / 构建 ====== |
| |
1.1 | 229 | |
| |
2.1 | 230 | ====== Operation 运维 ====== |
| |
1.1 | 231 | |
| |
2.1 | 232 | ====== Operational technology 运维技术 ====== |
| |
1.1 | 233 | |
| |
2.1 | 234 | ====== Organization 组织 ====== |
| |
1.1 | 235 | |
| |
2.1 | 236 | ====== Organizational change management practice 组织变革管理实践 ====== |
| |
1.1 | 237 | |
| |
2.1 | 238 | ====== Organizational resilience 组织弹性 ====== |
| |
1.1 | 239 | |
| |
2.1 | 240 | ====== Organizational velocity 组织速率 ====== |
| |
1.1 | 241 | |
| |
2.1 | 242 | ====== Organizations and people 组织和人员 ====== |
| |
1.1 | 243 | |
| |
2.1 | 244 | ====== Outcome 成果 ====== |
| |
1.1 | 245 | |
| |
2.1 | 246 | ====== Output 输出Outsourcing 外包 ====== |
| |
1.1 | 247 | |
| |
2.1 | 248 | ====== Partners and suppliers 合作伙伴和供应商 ====== |
| |
1.1 | 249 | |
| |
2.1 | 250 | ====== Partnership 伙伴 ====== |
| |
1.1 | 251 | |
| |
2.1 | 252 | ====== Performance 性能 ====== |
| |
1.1 | 253 | |
| |
2.1 | 254 | ====== Pilot 试运行 ====== |
| |
1.1 | 255 | |
| |
2.1 | 256 | ====== Plan 计划 ====== |
| |
1.1 | 257 | |
| |
2.1 | 258 | ====== Policy 策略 ====== |
| |
1.1 | 259 | |
| |
2.1 | 260 | ====== Portfolio management practice 组合管理实践 ====== |
| |
1.1 | 261 | |
| |
2.1 | 262 | ====== Post-implementation review（PIR）实施后评审 ====== |
| |
1.1 | 263 | |
| |
2.1 | 264 | ====== Practice 实践 ====== |
| |
1.1 | 265 | |
| |
2.1 | 266 | ====== Problem 问题 ====== |
| |
1.1 | 267 | |
| |
2.1 | 268 | ====== Problem management practice 问题管理实践 ====== |
| |
1.1 | 269 | |
| |
2.1 | 270 | ====== Procedure 规程 ====== |
| |
1.1 | 271 | |
| |
2.1 | 272 | ====== Process 流程 ====== |
| |
1.1 | 273 | |
| |
2.1 | 274 | ====== Product 生产 ====== |
| |
1.1 | 275 | |
| |
2.1 | 276 | ====== Production environment 生产环境 ====== |
| |
1.1 | 277 | |
| |
2.1 | 278 | ====== Programme 项目群 ====== |
| |
1.1 | 279 | |
| |
2.1 | 280 | ====== Project 项目 ====== |
| |
1.1 | 281 | |
| |
2.1 | 282 | ====== Project management practice 项目管理实践 ====== |
| |
1.1 | 283 | |
| |
2.1 | 284 | ====== Quick win 速赢 ====== |
| |
1.1 | 285 | |
| |
2.1 | 286 | ====== ====== |
| |
1.1 | 287 | |
| |
2.1 | 288 | ====== Record 记录 ====== |
| |
1.1 | 289 | |
| |
2.1 | 290 | ====== Recovery 恢复 ====== |
| |
1.1 | 291 | |
| |
2.1 | 292 | ====== Recovery point objective（RPO）恢复点目标 ====== |
| |
1.1 | 293 | |
| |
2.1 | 294 | ====== Recovery time objective（RTO）恢复时间目标 ====== |
| |
1.1 | 295 | |
| |
2.1 | 296 | ====== Relationship management practice 关系管理实践 ====== |
| |
1.1 | 297 | |
| |
2.1 | 298 | ====== Release 版本（发布） ====== |
| |
1.1 | 299 | |
| |
2.1 | 300 | ====== Release management practice 发布管理实践 ====== |
| |
1.1 | 301 | |
| |
2.1 | 302 | ====== Reliability 可靠性 ====== |
| |
1.1 | 303 | |
| |
2.1 | 304 | ====== Request catalogue 请求目录 ====== |
| |
1.1 | 305 | |
| |
2.1 | 306 | ====== Request for change（RFC）变更申请单 ====== |
| |
1.1 | 307 | |
| |
2.1 | 308 | ====== Resolution 解决 ====== |
| |
1.1 | 309 | |
| |
2.1 | 310 | ====== Resource 资源 ====== |
| |
1.1 | 311 | |
| |
2.1 | 312 | ====== Retire 停用 ====== |
| |
1.1 | 313 | |
| |
2.1 | 314 | ====== Risk 风险 ====== |
| |
1.1 | 315 | |
| |
2.1 | 316 | ====== Risk assessment 风险评估 ====== |
| |
1.1 | 317 | |
| |
2.1 | 318 | ====== Risk management practice 风险管理实践 ====== |
| |
1.1 | 319 | |
| |
2.1 | 320 | ====== Service 服务 ====== |
| |
1.1 | 321 | |
| |
2.1 | 322 | ====== Service action 服务动作 ====== |
| |
1.1 | 323 | |
| |
2.1 | 324 | ====== Service architecture 服务架构 ====== |
| |
1.1 | 325 | |
| |
2.1 | 326 | ====== Service catalogue 服务目录 ====== |
| |
1.1 | 327 | |
| |
2.1 | 328 | ====== Service catalogue management practice 服务目录管理实践 ====== |
| |
1.1 | 329 | |
| |
2.1 | 330 | ====== Service configuration management practice 服务配置管理实践 ====== |
| |
1.1 | 331 | |
| |
2.1 | 332 | ====== Service consumption 服务消费 ====== |
| |
1.1 | 333 | |
| |
2.1 | 334 | ====== Service continuity management practice 服务连续性管理实践 ====== |
| |
1.1 | 335 | |
| |
2.1 | 336 | ====== Service design practice 服务设计实践 ====== |
| |
1.1 | 337 | |
| |
2.1 | 338 | ====== Service desk 服务台 ====== |
| |
1.1 | 339 | |
| |
2.1 | 340 | ====== Service desk practice 服务台实践 ====== |
| |
1.1 | 341 | |
| |
2.1 | 342 | ====== Service financial management practice 服务财务管理实践 ====== |
| |
1.1 | 343 | |
| |
2.1 | 344 | ====== Service level 服务级别 ====== |
| |
1.1 | 345 | |
| |
2.1 | 346 | ====== Service level agreement（SLA）服务级别协议 ====== |
| |
1.1 | 347 | |
| |
2.1 | 348 | ====== Service level management practice 服务级别管理实践 ====== |
| |
1.1 | 349 | |
| |
2.1 | 350 | ====== Service management 服务管理 ====== |
| |
1.1 | 351 | |
| |
2.1 | 352 | ====== Service offering 服务供应 ====== |
| |
1.1 | 353 | |
| |
2.1 | 354 | ====== Service owner 服务负责人 ====== |
| |
1.1 | 355 | |
| |
2.1 | 356 | ====== Service portfolio 服务组合 ====== |
| |
1.1 | 357 | |
| |
2.1 | 358 | ====== ====== |
| |
1.1 | 359 | |
| |
2.1 | 360 | ====== Service provider 服务提供者 ====== |
| |
1.1 | 361 | |
| |
2.1 | 362 | ====== Service provision 服务提供 ====== |
| |
1.1 | 363 | |
| |
2.1 | 364 | ====== Service relationship 服务关系 ====== |
| |
1.1 | 365 | |
| |
2.1 | 366 | ====== Service relationship management 服务关系管理 ====== |
| |
1.1 | 367 | |
| |
2.1 | 368 | ====== Service request 服务请求 ====== |
| |
1.1 | 369 | |
| |
2.1 | 370 | ====== Service request management practice 服务请求管理实践 ====== |
| |
1.1 | 371 | |
| |
2.1 | 372 | ====== Service validation and testing practice 服务验证与测试 ====== |
| |
1.1 | 373 | |
| |
2.1 | 374 | ====== Service value system（SVS）服务价值系统 ====== |
| |
1.1 | 375 | |
| |
2.1 | 376 | ====== Software development and management practice 软件开发和管理实践 ====== |
| |
1.1 | 377 | |
| |
2.1 | 378 | ====== Sourcing 发包 ====== |
| |
1.1 | 379 | |
| |
2.1 | 380 | ====== Specification 规范 ====== |
| |
1.1 | 381 | |
| |
2.1 | 382 | ====== Sponsor 发起人（赞助人） ====== |
| |
1.1 | 383 | |
| |
2.1 | 384 | ====== Stakeholder 利害干系人（利益相关者） ====== |
| |
1.1 | 385 | |
| |
2.1 | 386 | ====== Standard 标准 ====== |
| |
1.1 | 387 | |
| |
2.1 | 388 | ====== Standard change 标准变更 ====== |
| |
1.1 | 389 | |
| |
2.1 | 390 | ====== Status 状态 ====== |
| |
1.1 | 391 | |
| |
2.1 | 392 | ====== Strategy management practice 战略管理实践 ====== |
| |
1.1 | 393 | |
| |
2.1 | 394 | ====== Supplier 供应商 ====== |
| |
1.1 | 395 | |
| |
2.1 | 396 | ====== Supplier management practice 供应商管理实践 ====== |
| |
1.1 | 397 | |
| |
2.1 | 398 | ====== Support team 支持团队 ====== |
| |
1.1 | 399 | |
| |
2.1 | 400 | ====== System 系统 ====== |
| |
1.1 | 401 | |
| |
2.1 | 402 | ====== Systems thinking 系统化思维 ====== |
| |
1.1 | 403 | |
| |
2.1 | 404 | ====== Technical debt 技术债务 ====== |
| |
1.1 | 405 | |
| |
2.1 | 406 | ====== Test environment 测试环境 ====== |
| |
1.1 | 407 | |
| |
2.1 | 408 | ====== Third party 第三方 ====== |
| |
1.1 | 409 | |
| |
2.1 | 410 | ====== Throughput 吞吐量 ====== |
| |
1.1 | 411 | |
| |
2.1 | 412 | ====== Transaction 转换 ====== |
| |
1.1 | 413 | |
| |
2.1 | 414 | ====== Use case 用例 ====== |
| |
1.1 | 415 | |
| |
2.1 | 416 | ====== User 用户 ====== |
| |
1.1 | 417 | |
| |
2.1 | 418 | ====== Utility 功用 ====== |
| |
1.1 | 419 | |
| |
2.1 | 420 | ====== Utility requirements 功用需求 ====== |
| |
1.1 | 421 | |
| |
2.1 | 422 | ====== User experience(UX）用户体验 ====== |
| |
1.1 | 423 | |
| |
2.1 | 424 | ====== Validation 验证 ====== |
| |
1.1 | 425 | |
| |
2.1 | 426 | ====== Value 价值 ====== |
| |
1.1 | 427 | |
| |
2.1 | 428 | ====== Value stream 价值流 ====== |
| |
1.1 | 429 | |
| |
2.1 | 430 | ====== Value streams and processes 价值流和流程 ====== |
| |
1.1 | 431 | |
| |
2.1 | 432 | ====== Vision 愿景 ====== |
| |
1.1 | 433 | |
| |
2.1 | 434 | ====== Warranty 功效 ====== |
| |
1.1 | 435 | |
| |
2.1 | 436 | ====== Warranty requirements 功效需求 ====== |
| |
1.1 | 437 | |
| |
2.1 | 438 | ====== Waterfall method 瀑布式方法 ====== |
| |
1.1 | 439 | |
| |
2.1 | 440 | ====== Work instruction 工作指导书 ====== |
| 441 | |||
| 442 | ====== Workaround 规避措施（临时解决方案） ====== | ||
| 443 | |||
| 444 | ====== Workforce and talent management practice 劳动力和人才管理实践 ====== | ||
| 445 | |||
| 446 | |||
| 447 | [[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] |