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1 [[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
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4 ====== ======
5
6 ====== Acceptance criteria 验收标准 ======
7
8 ====== Agile 敏捷 ======
9
10 ====== Architecture management practice 架构管理实践Asset register 资产登记 ======
11
12 ====== Availability 可用性 ======
13
14 ====== Availability management practice 可用性管理实践 ======
15
16 ====== Baseline 基线 ======
17
18 ====== Best practice 最佳实践 ======
19
20 ====== Big data 大数据 ======
21
22 ====== Business analysis practice 业务分析实践 ======
23
24 ====== Business case 商业论证 ======
25
26 ====== Business impact analysis （BIA）业务影响分析 ======
27
28 ====== Business relationship management （BRM）业务关系管理 ======
29
30 ====== Call 呼叫 ======
31
32 ====== Call/contact centre 呼叫中心 ======
33
34 ====== Capability 能力 ======
35
36 ====== capacity and performance management practice 容量和性能管理实践 ======
37
38 ====== Capacity planning 容量计划 ======
39
40 ====== Change 变更 ======
41
42 ====== Change authority 变更授权 ======
43
44 ====== Change control practice 变更控制实践 ======
45
46 ====== Change model 变更模型 ======
47
48 ====== Change schedule 变更计划 ======
49
50 ====== Charging 计费 ======
51
52 ====== Cloud computing 云计算 ======
53
54 ====== Compliance 合规 ======
55
56 ====== Confidentiality 保密性 ======
57
58 ====== Configuration 配置 ======
59
60 ====== Configuration item（CI）配置项 ======
61
62 ====== Configuration management database（CMDB）配置管理数据库 ======
63
64 ====== Configuration management system（CMS）配置管理系统 ======
65
66 ====== Configuration record 配置记录 ======
67
68 ====== Continual improvement practice 持续改进实践 ======
69
70 ====== ======
71
72 ====== Continuous deployment 持续部署 ======
73
74 ====== Continuous integration/continuous delivery 持续集成 / 持续部署 ======
75
76 ====== Control 控制 ======
77
78 ====== Cost 成本 ======
79
80 ====== Cost centre 成本中心Co-create 价值共创 ======
81
82 ====== Critical success factor（CSF）关键成功因素 ======
83
84 ====== Culture 文化 ======
85
86 ====== Customer 客户 ======
87
88 ====== Customer experience（CX）客户体验 ======
89
90 ====== Dashboard 仪表板 ======
91
92 ====== Deliver and support 交付和支持 ======
93
94 ====== Demand 需求 ======
95
96 ====== Deployment 部署 ======
97
98 ====== Deployment management practice 部署管理实践 ======
99
100 ====== Design and transition 设计和转换 ======
101
102 ====== Design thinking 设计思维 ======
103
104 ====== Development environment 开发环境 ======
105
106 ====== DevOps 开发运维一体化 ======
107
108 ====== Digital transformation 数字化转型 ======
109
110 ====== Disaster 灾难 ======
111
112 ====== Disaster recovery plans 灾难恢复计划 ======
113
114 ====== Driver 驱动 ======
115
116 ====== Effectiveness 有效性 ======
117
118 ====== Efficiency 效率 ======
119
120 ====== Emergency change 紧急变更 ======
121
122 ====== Engage 契动 ======
123
124 ====== Environment 环境 ======
125
126 ====== Error 错误 ======
127
128 ====== Error control 错误控制 ======
129
130 ====== Escalation 升级 ======
131
132 ====== Event 事态 ======
133
134 ====== External customer 外部客户 ======
135
136 ====== Failure 失效 ======
137
138 ====== Feedback loop 反馈环 ======
139
140 ====== Four dimensions of service management 服务管理四维模型 ======
141
142 ====== ======
143
144 ====== Goods 货品 ======
145
146 ====== Governance 治理 ======
147
148 ====== Identity 身份 ======
149
150 ====== Improve 改进 ======
151
152 ====== Incident 事件 ======
153
154 ====== Incident management 事件管理 ======
155
156 ====== Information and technology 信息和技术 ======
157
158 ====== Information security management practice 信息安全管理实践 ======
159
160 ====== Information security policy 信息安全策略 ======
161
162 ====== Infrastructure and platform management practice 基础设施和平台管理实践 ======
163
164 ====== Integrity 完整性 ======
165
166 ====== Internal customer 内部客户 ======
167
168 ====== Internet of Things 物联网（IoT） ======
169
170 ====== IT asset IT 资产 ======
171
172 ====== IT asset management practice IT 资产管理实践 ======
173
174 ====== IT infrastructure IT 基础设施 ======
175
176 ====== IT service IT 服务 ======
177
178 ====== ITIL IT 基础架构库（IT 服务管理最佳实践） ======
179
180 ====== ITIL guiding principles ITIL 指导原则 ======
181
182 ====== ITIL service value chain ITIL 服务价值链 ======
183
184 ====== Kanban 看板 ======
185
186 ====== Key performance indicator（KPI）关键绩效指标 ======
187
188 ====== Knowledge management practice 知识管理实践 ======
189
190 ====== Known error 已知错误 ======
191
192 ====== Lean 精益 ======
193
194 ====== Lifecycle 生命周期 ======
195
196 ====== Live environment 生产环境 ======
197
198 ====== Maintainability 可维护性 ======
199
200 ====== Major incident 重大事件 ======
201
202 ====== Management system 管理体系 ======
203
204 ====== Maturity 成熟度 ======
205
206 ====== Mean time between failures（MTBF）平均故障时间 ======
207
208 ====== Mean time to restore service（MTRS）平均修复时间 ======
209
210 ====== Measurement and reporting 测量和报告 ======
211
212 ====== Metric 指标 ======
213
214 ====== ======
215
216 ====== Minimum viable product（MVP）最小可行产品 ======
217
218 ====== Mission statement 任务描述 ======
219
220 ====== Model 模型 ======
221
222 ====== Modelling 建模 ======
223
224 ====== Monitoring 监控 ======
225
226 ====== Monitoring and event management practice 监控和事态管理实践 ======
227
228 ====== Obtain/build 获取 / 构建 ======
229
230 ====== Operation 运维 ======
231
232 ====== Operational technology 运维技术 ======
233
234 ====== Organization 组织 ======
235
236 ====== Organizational change management practice 组织变革管理实践 ======
237
238 ====== Organizational resilience 组织弹性 ======
239
240 ====== Organizational velocity 组织速率 ======
241
242 ====== Organizations and people 组织和人员 ======
243
244 ====== Outcome 成果 ======
245
246 ====== Output 输出Outsourcing 外包 ======
247
248 ====== Partners and suppliers 合作伙伴和供应商 ======
249
250 ====== Partnership 伙伴 ======
251
252 ====== Performance 性能 ======
253
254 ====== Pilot 试运行 ======
255
256 ====== Plan 计划 ======
257
258 ====== Policy 策略 ======
259
260 ====== Portfolio management practice 组合管理实践 ======
261
262 ====== Post-implementation review（PIR）实施后评审 ======
263
264 ====== Practice 实践 ======
265
266 ====== Problem 问题 ======
267
268 ====== Problem management practice 问题管理实践 ======
269
270 ====== Procedure 规程 ======
271
272 ====== Process 流程 ======
273
274 ====== Product 生产 ======
275
276 ====== Production environment 生产环境 ======
277
278 ====== Programme 项目群 ======
279
280 ====== Project 项目 ======
281
282 ====== Project management practice 项目管理实践 ======
283
284 ====== Quick win 速赢 ======
285
286 ====== ======
287
288 ====== Record 记录 ======
289
290 ====== Recovery 恢复 ======
291
292 ====== Recovery point objective（RPO）恢复点目标 ======
293
294 ====== Recovery time objective（RTO）恢复时间目标 ======
295
296 ====== Relationship management practice 关系管理实践 ======
297
298 ====== Release 版本（发布） ======
299
300 ====== Release management practice 发布管理实践 ======
301
302 ====== Reliability 可靠性 ======
303
304 ====== Request catalogue 请求目录 ======
305
306 ====== Request for change（RFC）变更申请单 ======
307
308 ====== Resolution 解决 ======
309
310 ====== Resource 资源 ======
311
312 ====== Retire 停用 ======
313
314 ====== Risk 风险 ======
315
316 ====== Risk assessment 风险评估 ======
317
318 ====== Risk management practice 风险管理实践 ======
319
320 ====== Service 服务 ======
321
322 ====== Service action 服务动作 ======
323
324 ====== Service architecture 服务架构 ======
325
326 ====== Service catalogue 服务目录 ======
327
328 ====== Service catalogue management practice 服务目录管理实践 ======
329
330 ====== Service configuration management practice 服务配置管理实践 ======
331
332 ====== Service consumption 服务消费 ======
333
334 ====== Service continuity management practice 服务连续性管理实践 ======
335
336 ====== Service design practice 服务设计实践 ======
337
338 ====== Service desk 服务台 ======
339
340 ====== Service desk practice 服务台实践 ======
341
342 ====== Service financial management practice 服务财务管理实践 ======
343
344 ====== Service level 服务级别 ======
345
346 ====== Service level agreement（SLA）服务级别协议 ======
347
348 ====== Service level management practice 服务级别管理实践 ======
349
350 ====== Service management 服务管理 ======
351
352 ====== Service offering 服务供应 ======
353
354 ====== Service owner 服务负责人 ======
355
356 ====== Service portfolio 服务组合 ======
357
358 ====== ======
359
360 ====== Service provider 服务提供者 ======
361
362 ====== Service provision 服务提供 ======
363
364 ====== Service relationship 服务关系 ======
365
366 ====== Service relationship management 服务关系管理 ======
367
368 ====== Service request 服务请求 ======
369
370 ====== Service request management practice 服务请求管理实践 ======
371
372 ====== Service validation and testing practice 服务验证与测试 ======
373
374 ====== Service value system（SVS）服务价值系统 ======
375
376 ====== Software development and management practice 软件开发和管理实践 ======
377
378 ====== Sourcing 发包 ======
379
380 ====== Specification 规范 ======
381
382 ====== Sponsor 发起人（赞助人） ======
383
384 ====== Stakeholder 利害干系人（利益相关者） ======
385
386 ====== Standard 标准 ======
387
388 ====== Standard change 标准变更 ======
389
390 ====== Status 状态 ======
391
392 ====== Strategy management practice 战略管理实践 ======
393
394 ====== Supplier 供应商 ======
395
396 ====== Supplier management practice 供应商管理实践 ======
397
398 ====== Support team 支持团队 ======
399
400 ====== System 系统 ======
401
402 ====== Systems thinking 系统化思维 ======
403
404 ====== Technical debt 技术债务 ======
405
406 ====== Test environment 测试环境 ======
407
408 ====== Third party 第三方 ======
409
410 ====== Throughput 吞吐量 ======
411
412 ====== Transaction 转换 ======
413
414 ====== Use case 用例 ======
415
416 ====== User 用户 ======
417
418 ====== Utility 功用 ======
419
420 ====== Utility requirements 功用需求 ======
421
422 ====== User experience(UX）用户体验 ======
423
424 ====== Validation 验证 ======
425
426 ====== Value 价值 ======
427
428 ====== Value stream 价值流 ======
429
430 ====== Value streams and processes 价值流和流程 ======
431
432 ====== Vision 愿景 ======
433
434 ====== Warranty 功效 ======
435
436 ====== Warranty requirements 功效需求 ======
437
438 ====== Waterfall method 瀑布式方法 ======
439
440 ====== Work instruction 工作指导书 ======
441
442 ====== Workaround 规避措施（临时解决方案） ======
443
444 ====== Workforce and talent management practice 劳动力和人才管理实践 ======
445
446
447 [[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
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