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12.1 | 1 | (% class="wikigeneratedid" id="H8FD456DEA0A0ITIL48BA48BC157F98BAD80038BD58D446599" %) |
| 2 | [[返回：ITIL4认证考试资料集>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/]] | ||
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7.1 | 6 | (% class="box infomessage" id="H59826709ITIL8BA48BC13001ITIL57F98BAD6216ITIL80038BD597006C42FF0C5EFA8BAE53C252A07531300AITIL4670D52A17BA174068BA48BC180038BD563075357300B4E3B7F16-957F6CB380015E084EB263887684ITIL4Foundation8BA48BC157F98BAD8BFE7A0BFF0C53EF70B951FB4E8689E38BE660C5" %) |
| 7 | ((( | ||
| 8 | 参加由《ITIL 4 服务管理认证考试指南》主编-长河老师亲授的ITIL 4 Foundation认证培训课程，可[[点击了解详情>>http://www.itilchina.cn/achotsao/vip_doc/13354653.html]] | ||
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4.1 | 12 | = = |
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2.1 | 14 | = ITIL先锋论坛：ITIL Master（大师）之路：七门课程解析，攻略全揭秘！ = |
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| 18 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/151655l1kwg363jzf6lxqf.png.thumb.jpg]] | ||
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12.1 | 21 | ===== **ITIL Master（大师）** ===== |
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1.1 | 22 | |
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12.1 | 23 | ====== 一网打尽！本文将带领你详细了解ITIL大师应具备的知识结构：解析ITIL Master（大师）的打怪升级之路，并剖析七门课程的知识结构，为各位有意登顶的朋友做个指引。如果你暂无获取大师证书的计划，本篇内容也可作为大家自学和自我实践的参考，建议收藏和转发。本文由艾拓先锋长河老师原创发布。 ====== |
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1.1 | 24 | |
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13.1 | 25 | |
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12.1 | 26 | ====== ====== |
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1.1 | 27 | |
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12.1 | 28 | ===== **讲师长河介绍** ===== |
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1.1 | 29 | |
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12.1 | 30 | ====== PeopleCert官方评选“优秀授课讲师” ====== |
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1.1 | 31 | |
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12.1 | 32 | ====== PeopleCert授权 ITIL大师级课程认证讲师 ====== |
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1.1 | 33 | |
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12.1 | 34 | ====== PeopleCert授权数字化战略专家级课程认证讲师 ====== |
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1.1 | 35 | |
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12.1 | 36 | ====== EXIN授权DevOps专家级课程认证讲师 ====== |
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1.1 | 37 | |
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12.1 | 38 | ====== 前华为云计算架构师、前HP高级咨询顾问 ====== |
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1.1 | 39 | |
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12.1 | 40 | ====== 出版著作：《ITIL 4服务管理认证考试指南》、 《开源IT运维管理软件 - iTop实施指南》 ====== |
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1.1 | 41 | |
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12.1 | 42 | ====== 出版译作：《DevOps最佳实践》 ====== |
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1.1 | 43 | |
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12.1 | 44 | ====== 具20多年IT咨询和管理从业经验，曾为招行、建行、中信证券、中国移动、中国电信、中交集团、广州地铁、上海地铁、北汽、广汽、兖矿等组织提供ITIL咨询、内训或ITSM工具落地实施服务 ====== |
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2.1 | 48 | == **精华内容** == |
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1.1 | 49 | |
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2.1 | 50 | |
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12.1 | 51 | ====== 介绍ITIL大师的打怪升级之路从基础级到大师级需要学习多少门功课？ ====== |
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1.1 | 52 | |
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12.1 | 53 | ====== 已经拥有经理级证书MP还需要学习多少门？ ====== |
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1.1 | 54 | |
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12.1 | 55 | ====== ITIL大师认证总体知识结构分析ITIL理论的进化史？ ====== |
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1.1 | 56 | |
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12.1 | 57 | ====== 数字化转型时代，为什么要学习ITIL? ====== |
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1.1 | 58 | |
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12.1 | 59 | ====== ITIL课程分级的设置的原理，分别适合哪些IT人群？ ====== |
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1.1 | 60 | |
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12.1 | 61 | ====== 各门课知识点及培养的能力点每门课程侧重点不同，具体学习什么内容？ ====== |
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1.1 | 62 | |
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12.1 | 63 | ====== 学完之后，可以掌握哪些技能？ ====== |
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1.1 | 64 | |
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| 66 | [[image:https://p3.itc.cn/images01/20231228/3e66807a07784d278703e80d8aa0df55.png]] | ||
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2.1 | 70 | == **ITIL大师的打怪升级之路** == |
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1.1 | 73 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/152755r0zeea8ottrage40.png]] |
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| 77 | |((( | ||
| 78 | **ITIL证书** | ||
| 79 | )))|((( | ||
| 80 | **培养能力侧重点** | ||
| 81 | ))) | ||
| 82 | |((( | ||
| 83 | **ITIL 4 FND** | ||
| 84 | |||
| 85 | Foundation | ||
| 86 | )))|((( | ||
| 87 | 掌握数字化背景下IT服务管理的基本思维模式。对ITIL 4框架的关键概念、原则和指南有基本的理解，并能够将其试用于实际工作中，以期提供更高质量和高效的IT服务 | ||
| 88 | |||
| 89 | ))) | ||
| 90 | |((( | ||
| 91 | **ITIL 4 MP** | ||
| 92 | |||
| 93 | Managing Professional | ||
| 94 | )))|((( | ||
| 95 | 掌握实现数字化运营模式的方法。了解ITIL 4框架中关于数字化运营的核心概念、原则和方法，有能力采用敏捷、精益、DevOps及云计算等数字化技术和管理方法实现数字化运营 | ||
| 96 | |||
| 97 | ))) | ||
| 98 | |((( | ||
| 99 | **ITIL 4 SL** | ||
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| 101 | Strategy Leader | ||
| 102 | )))|((( | ||
| 103 | 掌握规划数字化战略和引领数字化转型进程的方法。了解如何对齐组织的业务战略目标，制定数字化战略及领导数字化战略转型，并逐步打造数字化的能力底座 | ||
| 104 | |||
| 105 | ))) | ||
| 106 | |((( | ||
| 107 | **ITIL 4 PM** | ||
| 108 | |||
| 109 | Practice Manager | ||
| 110 | )))|((( | ||
| 111 | 掌握落地ITIL实践和价值流的方法。依照ITIL4实践指南构建在组织和人员、信息和技术、合作伙伴和供应商、价值流和流程共四个维度落地ITIL的能力，并逐步提升ITIL能力成熟度 | ||
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| 113 | ))) | ||
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12.1 | 115 | ===== **解析：** ===== |
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1.1 | 116 | |
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12.1 | 117 | ====== █ **ITIL Master**（ITIL 大师）为ITIL个人的最高级别证书，官方PEOPLECERT已于2023年4月10日正式上线。认证不再需要写论文和答辩，只需**按官方要求完成所有考试，通过后会自动获得。** ====== |
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12.1 | 119 | ====== ====== |
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12.1 | 121 | ====== **█ ITIL Master~=ITIL 4 MP+ITIL 4 SL+ITIL 4 PM，**即之前已经获得ITIL 4 Managing Professional（以下简称MP）和ITIL 4 Strategic Leader IT战略领导者（以下简称SL）两个高级证书的学员只需要再考一个新出的ITIL Practice Manager实践经理（以下简称PM）的证书；便可自动获得**ITIL Master**证书。 ====== |
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12.1 | 123 | ====== ====== |
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1.1 | 124 | |
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12.1 | 125 | ====== **█ ITIL 4 PM~=CDS+任意一个组合模块**（Monitor, Support & Fulfil or Plan， Implement & Control or Collaborate，Assure & lmprove），即之前拥有CDS（创建、交付和支持）证书的小伙伴，再考取任意一门新出的组合模块或者任意新出的5个独立模块，便可自动获得**ITIL 4 PM实践经理证书。** ====== |
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12.1 | 127 | ====== ====== |
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1.1 | 128 | |
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12.1 | 129 | ====== **█ 从ITIL 4 Foundation到ITIL Master**，一共需要15天，需要学习七门。既集齐ITIL 4 FND、PM、SL、PM证书的小伙伴，便可自动获得ITIL个人的最高级别证书，官方PEOPLECERT授与的**ITIL Master证书。** ====== |
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2.1 | 133 | == **ITIL大师认证总体知识结构分析** == |
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12.1 | 136 | ====== **ITIL 4提供了各组织所需的指导，以应对不断变化的服务管理**，并充分利用现代技术的潜力。 ====== |
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12.1 | 138 | ====== ====== |
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12.1 | 140 | ====== ====== |
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12.1 | 142 | ====== [[image:105246a0z800kn8h0xe33q.png.thumb.jpg]] ====== |
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1.1 | 143 | |
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12.1 | 144 | ====== ====== |
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1.1 | 145 | |
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12.1 | 146 | [[image:152428xvahgg2wunwsnsnn.png.thumb.jpg]] |
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2.1 | 148 | |
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12.1 | 149 | ====== **ITIL 4 理论体系要解决什么问题？** ====== |
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1.1 | 150 | |
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12.1 | 151 | ====== ====== |
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1.1 | 152 | |
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12.1 | 153 | ====== •**转变思想，**建立数字化时代的底层思维逻辑：以价值为中心，IT即生产力 ====== |
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1.1 | 154 | |
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12.1 | 155 | ====== •**IT内部整合、IT与业务价值共创**，采用敏捷、精益和DevOps的方法，建立数字化运营模式 ====== |
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12.1 | 157 | ====== •**解耦架构和采用数字化新技术，**打造数字化战略旅程，建立可行的数字化转型方法论 ====== |
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2.1 | 158 | |
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12.1 | 159 | ====== ====== |
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1.1 | 160 | |
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12.1 | 161 | ====== ====== |
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2.1 | 162 | |
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12.1 | 163 | ====== **Foundation：**掌握数字化背景下IT服务管理的基本思维模式。对ITIL 4框架的关键概念、原则和指南有基本的理解，并能够将其试用于实际工作中，以期提供更高质量和高效的IT服务 ====== |
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1.1 | 164 | |
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12.1 | 165 | ====== ====== |
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2.1 | 166 | |
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12.1 | 167 | ====== **Managing Professional：**掌握实现数字化运营模式的方法。了解ITIL 4框架中关于数字化运营的核心概念、原则和方法，有能力采用敏捷、精益、DevOps及云计算等数字化技术和管理方法实现数字化运营 ====== |
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1.1 | 168 | |
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12.1 | 169 | ====== ====== |
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2.1 | 170 | |
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12.1 | 171 | ====== **Strategy Leader：**掌握规划数字化战略和引领数字化转型进程的方法。了解如何对齐组织的业务战略目标，制定数字化战略及领导数字化战略转型，并逐步打造数字化的能力底座 ====== |
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1.1 | 172 | |
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12.1 | 173 | ====== ====== |
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1.1 | 174 | |
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12.1 | 175 | ====== **Practice manager：**掌握落地ITIL实践和价值流的方法。依照ITIL4实践指南构建在组织和人员、信息和技术、合作伙伴和供应商、价值流和流程共四个维度落地ITIL的能力，并逐步提升ITIL能力成熟度 ====== |
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2.1 | 179 | == **各门课知识点及培养的能力点** == |
| 180 | |||
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12.1 | 182 | ===== **ITIL 4 Foundation** ===== |
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1.1 | 183 | |
| 184 | |||
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12.1 | 185 | ====== **培养能力：** ====== |
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1.1 | 186 | |
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12.1 | 187 | ====== 掌握数字化时代IT服务管理的基本思维模式 ====== |
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1.1 | 188 | |
| 189 | |||
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12.1 | 190 | ====== **学习内容：** ====== |
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1.1 | 191 | |
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12.1 | 192 | * ((( |
| 193 | ====== 服务管理的基本概念 ====== | ||
| 194 | ))) | ||
| 195 | * ((( | ||
| 196 | ====== 服务管理的四个维度 ====== | ||
| 197 | ))) | ||
| 198 | * ((( | ||
| 199 | ====== ITIL的服务价值系统、价值链和价值流 ====== | ||
| 200 | ))) | ||
| 201 | * ((( | ||
| 202 | ====== 数字化时代的IT服务管理指导原则 ====== | ||
| 203 | ))) | ||
| 204 | * ((( | ||
| 205 | ====== ITIL管理实践 ====== | ||
| 206 | ))) | ||
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1.1 | 207 | |
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12.1 | 208 | ====== ====== |
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1.1 | 209 | |
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12.1 | 211 | ===== **ITIL 4 CDS（创建、交付和支持）** ===== |
| 212 | |||
| 213 | |||
| 214 | ====== **培养能力：** ====== | ||
| 215 | |||
| 216 | ====== 掌握价值流落地及组织架构、团队文化的转型方法 ====== | ||
| 217 | |||
| 218 | |||
| 219 | ====== **学习内容：** ====== | ||
| 220 | |||
| 221 | * ((( | ||
| 222 | ====== 服务管理的基本概念 ====== | ||
| 223 | ))) | ||
| 224 | * ((( | ||
| 225 | ====== IT服务管理的组织模式的演进 ====== | ||
| 226 | ))) | ||
| 227 | * ((( | ||
| 228 | ====== 数字化新兴技术 ====== | ||
| 229 | ))) | ||
| 230 | * ((( | ||
| 231 | ====== 创建、交付和支持的价值流 ====== | ||
| 232 | ))) | ||
| 233 | * ((( | ||
| 234 | ====== 管理IT服务的工作优先级和供应商 ====== | ||
| 235 | ))) | ||
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2.1 | 236 | * |
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1.1 | 237 | |
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12.1 | 238 | ====== ====== |
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1.1 | 239 | |
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12.1 | 240 | ===== **ITIL 4 DSV（驱动利益者相关价值）** ===== |
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1.1 | 241 | |
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12.1 | 243 | ====== **培养能力:** ====== |
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1.1 | 244 | |
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12.1 | 245 | ====== 掌握数字化产品/服务的需求分析、设计和交付的客户旅程方法 ====== |
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1.1 | 246 | |
| 247 | |||
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12.1 | 248 | ====== **学习内容：** ====== |
| 249 | |||
| 250 | * ((( | ||
| 251 | ====== 服务管理的基本概念 ====== | ||
| 252 | ))) | ||
| 253 | * ((( | ||
| 254 | ====== 客户旅程 ====== | ||
| 255 | ))) | ||
| 256 | * ((( | ||
| 257 | ====== 市场探索 ====== | ||
| 258 | ))) | ||
| 259 | * ((( | ||
| 260 | ====== 互动 ====== | ||
| 261 | ))) | ||
| 262 | * ((( | ||
| 263 | ====== 供应 ====== | ||
| 264 | ))) | ||
| 265 | * ((( | ||
| 266 | ====== 协议 ====== | ||
| 267 | ))) | ||
| 268 | * ((( | ||
| 269 | ====== 引入 ====== | ||
| 270 | ))) | ||
| 271 | * ((( | ||
| 272 | ====== 价值共创 ====== | ||
| 273 | ))) | ||
| 274 | * ((( | ||
| 275 | ====== 实现价值 ====== | ||
| 276 | ))) | ||
| 277 | |||
| 278 | |||
| 279 | ===== **ITIL 4 HVIT (高速IT)** ===== | ||
| 280 | |||
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1.1 | 281 | [[image:https://p3.itc.cn/images01/20231228/545ba038bcea4c248614a7f6788eb27d.png]] |
| 282 | |||
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12.1 | 283 | ====== **培养能力：** ====== |
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1.1 | 284 | |
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12.1 | 285 | ====== 掌握数字化战略转型和数字化运营所需的精益、敏捷、持续交付和弹性运营的高速IT组织的实现方法 ====== |
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1.1 | 286 | |
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12.1 | 287 | ====== ====== |
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1.1 | 288 | |
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12.1 | 289 | ====== **学习内容：** ====== |
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1.1 | 290 | |
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12.1 | 291 | * ((( |
| 292 | ====== 服务管理的基本概念 ====== | ||
| 293 | ))) | ||
| 294 | * ((( | ||
| 295 | ====== 基本术语-高速IT、数字化 ====== | ||
| 296 | ))) | ||
| 297 | * ((( | ||
| 298 | ====== 转型考量-体系化的四个维度、价值流 ====== | ||
| 299 | ))) | ||
| 300 | * ((( | ||
| 301 | ====== 如何交付高速IT-敏捷、精益、持续交付、弹性运营 ====== | ||
| 302 | ))) | ||
| 303 | * ((( | ||
| 304 | ====== 各ITIL实践如何支持高速IT ====== | ||
| 305 | ))) | ||
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1.1 | 306 | |
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12.1 | 307 | ====== ====== |
| 308 | |||
| 309 | ====== ====== | ||
| 310 | |||
| 311 | ===== **ITIL 4 DPI (指导、计划和改进)** ===== | ||
| 312 | |||
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1.1 | 313 | [[image:https://p6.itc.cn/images01/20231228/be886f0966834ec49e3e64dd5a7dff42.png]] |
| 314 | |||
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12.1 | 315 | ====== ====== |
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1.1 | 316 | |
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12.1 | 317 | ====== **培养能力：** ====== |
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1.1 | 318 | |
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12.1 | 319 | ====== 掌握对齐组织各层级的战略目标，推进数字化时代的组织变革，确保战略目标落实的方法 ====== |
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1.1 | 320 | |
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12.1 | 321 | ====== ====== |
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1.1 | 322 | |
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12.1 | 323 | ====== **学习内容：** ====== |
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1.1 | 324 | |
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12.1 | 325 | * ((( |
| 326 | ====== 服务管理的基本概念 ====== | ||
| 327 | ))) | ||
| 328 | * ((( | ||
| 329 | ====== 指导、计划和改进的关键 ====== | ||
| 330 | ))) | ||
| 331 | * ((( | ||
| 332 | ====== 治理、风险和合规 ====== | ||
| 333 | ))) | ||
| 334 | * ((( | ||
| 335 | ====== 持续组织变革 ====== | ||
| 336 | ))) | ||
| 337 | * ((( | ||
| 338 | ====== 测量和报告 ====== | ||
| 339 | ))) | ||
| 340 | |||
| 341 | |||
| 342 | ===== **ITIL 4 DITS（数字化与IT战略）** ===== | ||
| 343 | |||
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1.1 | 344 | [[image:https://p0.itc.cn/images01/20231228/6f403e0a97b74dc396f91297769fc8a5.png]] |
| 345 | |||
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12.1 | 346 | ====== ====== |
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1.1 | 347 | |
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12.1 | 348 | ====== **培养能力：** ====== |
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1.1 | 349 | |
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12.1 | 350 | ====== 掌握制定数字化战略及引领数字化转型进程的方法 ====== |
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1.1 | 351 | |
| 352 | |||
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12.1 | 353 | ====== **学习内容：** ====== |
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1.1 | 354 | |
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12.1 | 355 | * ((( |
| 356 | ====== 数字化和IT战略 ====== | ||
| 357 | ))) | ||
| 358 | * ((( | ||
| 359 | ====== 愿景是什么 ====== | ||
| 360 | ))) | ||
| 361 | * ((( | ||
| 362 | ====== 我们现在在哪里 ====== | ||
| 363 | ))) | ||
| 364 | * ((( | ||
| 365 | ====== 我们想去哪里？我们如何到达那里 ====== | ||
| 366 | ))) | ||
| 367 | * ((( | ||
| 368 | ====== 行动 ====== | ||
| 369 | ))) | ||
| 370 | * ((( | ||
| 371 | ====== 我们是否已经到达 ====== | ||
| 372 | ))) | ||
| 373 | * ((( | ||
| 374 | ====== 我们如何保持发展势头 ====== | ||
| 375 | ))) | ||
| 376 | * ((( | ||
| 377 | ====== 四大战略支撑能力 ====== | ||
| 378 | ))) | ||
| 379 | |||
| 380 | |||
| 381 | ===== **ITIL Practice Manager实践经理（PM）** ===== | ||
| 382 | |||
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1.1 | 383 | [[image:https://p3.itc.cn/images01/20231228/665cf6ffba42435c928ca4079d35dea1.png]] |
| 384 | |||
| 385 | |||
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12.1 | 386 | ====== **培养能力：** ====== |
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1.1 | 387 | |
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12.1 | 388 | ====== 掌握ITIL核心实践的落地实施和建立跨实践价值流的方法 ====== |
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1.1 | 389 | |
| 390 | [[image:https://p2.itc.cn/images01/20231228/faaa5e14fd2a4ee1a70809e750a0eba8.png]] | ||
| 391 | |||
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12.1 | 392 | ====== ====== |
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1.1 | 393 | |
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12.1 | 394 | ====== **学习内容：** ====== |
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1.1 | 395 | |
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12.1 | 396 | * ((( |
| 397 | ====== 实践的目的、关键术语、关键成功因素和相关指标 ====== | ||
| 398 | ))) | ||
| 399 | * ((( | ||
| 400 | ====== 实践的流程及如何集成到组织的服务价值流中 ====== | ||
| 401 | ))) | ||
| 402 | * ((( | ||
| 403 | ====== 实践角色及组织架构解决方案 ====== | ||
| 404 | ))) | ||
| 405 | * ((( | ||
| 406 | ====== 实践所需的信息和自动化工具的功能性需求 ====== | ||
| 407 | ))) | ||
| 408 | * ((( | ||
| 409 | ====== 实践如何利用第三方能力 ====== | ||
| 410 | ))) | ||
| 411 | * ((( | ||
| 412 | ====== 实践的能力成熟度评测及如何持续提升成熟 ====== | ||
| 413 | ))) | ||
| 414 | |||
| 415 | |||
| 416 | **如需上述课程的中文电子书及直播讲义，可加作者微信achotsao索取，也欢迎私聊沟通工作中的实际问题** | ||
| 417 | |||
| 418 | |||
| 419 | |||
| 420 | [[返回：ITIL4认证考试资料集>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/]] |