Changes for page 长河 ITIL 4 理论学习与实战训练营

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156	156	[[**ITIL 4：运营模式再思考——服务价值链适用的不止是IT场景**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%EF%BC%9A%E8%BF%90%E8%90%A5%E6%A8%A1%E5%BC%8F%E5%86%8D%E6%80%9D%E8%80%83%E2%80%94%E2%80%94%E6%9C%8D%E5%8A%A1%E4%BB%B7%E5%80%BC%E9%93%BE%E9%80%82%E7%94%A8%E7%9A%84%E4%B8%8D%E6%AD%A2%E6%98%AFIT%E5%9C%BA%E6%99%AF/]]
157	157
158		-**ITIL 4 客户旅程：推式 vs 拉式，两种工作流管理范式的对决**
	158	+[[**ITIL 4 客户旅程：推式 vs 拉式，两种工作流管理范式的对决**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E6%8E%A8%E5%BC%8F%20vs%20%E6%8B%89%E5%BC%8F%EF%BC%8C%E4%B8%A4%E7%A7%8D%E5%B7%A5%E4%BD%9C%E6%B5%81%E7%AE%A1%E7%90%86%E8%8C%83%E5%BC%8F%E7%9A%84%E5%AF%B9%E5%86%B3/]]
	159	+
	160	+**ITIL 4 客户旅程：从理解用户到构建真实体验的设计思维五步法**