Changes for page 长河 ITIL 4 理论学习与实战训练营

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158	158	[[**ITIL 4 客户旅程：推式 vs 拉式，两种工作流管理范式的对决**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E6%8E%A8%E5%BC%8F%20vs%20%E6%8B%89%E5%BC%8F%EF%BC%8C%E4%B8%A4%E7%A7%8D%E5%B7%A5%E4%BD%9C%E6%B5%81%E7%AE%A1%E7%90%86%E8%8C%83%E5%BC%8F%E7%9A%84%E5%AF%B9%E5%86%B3/]]
159	159
160	160	[[**ITIL 4 客户旅程：从理解用户到构建真实体验的设计思维五步法**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E4%BB%8E%E7%90%86%E8%A7%A3%E7%94%A8%E6%88%B7%E5%88%B0%E6%9E%84%E5%BB%BA%E7%9C%9F%E5%AE%9E%E4%BD%93%E9%AA%8C%E7%9A%84%E8%AE%BE%E8%AE%A1%E6%80%9D%E7%BB%B4%E4%BA%94%E6%AD%A5%E6%B3%95/]]
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	162	+[[**AI赋能ITIL 4问题管理：从自动识别到根因分析的智能闭环**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/AI%E8%B5%8B%E8%83%BDITIL%204%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%EF%BC%9A%E4%BB%8E%E8%87%AA%E5%8A%A8%E8%AF%86%E5%88%AB%E5%88%B0%E6%A0%B9%E5%9B%A0%E5%88%86%E6%9E%90%E7%9A%84%E6%99%BA%E8%83%BD%E9%97%AD%E7%8E%AF/]]
	163	+
	164	+[[**服务请求分类与建模的ITIL 4实践精要**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/%E6%9C%8D%E5%8A%A1%E8%AF%B7%E6%B1%82%E5%88%86%E7%B1%BB%E4%B8%8E%E5%BB%BA%E6%A8%A1%E7%9A%84ITIL%204%E5%AE%9E%E8%B7%B5%E7%B2%BE%E8%A6%81/]]
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	166	+[[ITIL 4与ISO 20000结合：提升企业服务管理水平的双重策略>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%E4%B8%8EISO%2020000%E7%BB%93%E5%90%88%EF%BC%9A%E6%8F%90%E5%8D%87%E4%BC%81%E4%B8%9A%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E6%B0%B4%E5%B9%B3%E7%9A%84%E5%8F%8C%E9%87%8D%E7%AD%96%E7%95%A5/]]
	167	+
	168	+[[**ITIL 4 客户旅程：从瀑布到敏捷，传统与现代服务设计模式的比较分析**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E4%BB%8E%E7%80%91%E5%B8%83%E5%88%B0%E6%95%8F%E6%8D%B7%EF%BC%8C%E4%BC%A0%E7%BB%9F%E4%B8%8E%E7%8E%B0%E4%BB%A3%E6%9C%8D%E5%8A%A1%E8%AE%BE%E8%AE%A1%E6%A8%A1%E5%BC%8F%E7%9A%84%E6%AF%94%E8%BE%83%E5%88%86%E6%9E%90/]]