Changes for page 长河 ITIL 4 理论学习与实战训练营

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160	160	[[**ITIL 4 客户旅程：从理解用户到构建真实体验的设计思维五步法**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E4%BB%8E%E7%90%86%E8%A7%A3%E7%94%A8%E6%88%B7%E5%88%B0%E6%9E%84%E5%BB%BA%E7%9C%9F%E5%AE%9E%E4%BD%93%E9%AA%8C%E7%9A%84%E8%AE%BE%E8%AE%A1%E6%80%9D%E7%BB%B4%E4%BA%94%E6%AD%A5%E6%B3%95/]]
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162	162	[[**AI赋能ITIL 4问题管理：从自动识别到根因分析的智能闭环**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/AI%E8%B5%8B%E8%83%BDITIL%204%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%EF%BC%9A%E4%BB%8E%E8%87%AA%E5%8A%A8%E8%AF%86%E5%88%AB%E5%88%B0%E6%A0%B9%E5%9B%A0%E5%88%86%E6%9E%90%E7%9A%84%E6%99%BA%E8%83%BD%E9%97%AD%E7%8E%AF/]]
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	164	+**服务请求分类与建模的ITIL 4实践精要**