Last modified by superadmin on 2025/06/07, 15:23
From version < 177.1 >
edited by superadmin
on 2025/05/27, 21:32
To version < 178.1 >
edited by superadmin
on 2025/05/27, 21:33
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168 168  [[**ITIL 4 客户旅程：从瀑布到敏捷，传统与现代服务设计模式的比较分析**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E4%BB%8E%E7%80%91%E5%B8%83%E5%88%B0%E6%95%8F%E6%8D%B7%EF%BC%8C%E4%BC%A0%E7%BB%9F%E4%B8%8E%E7%8E%B0%E4%BB%A3%E6%9C%8D%E5%8A%A1%E8%AE%BE%E8%AE%A1%E6%A8%A1%E5%BC%8F%E7%9A%84%E6%AF%94%E8%BE%83%E5%88%86%E6%9E%90/]]
169 169  
170 170  [[**ITIL 4 客户旅程：打造以客户感知为核心的服务销售策略**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E6%89%93%E9%80%A0%E4%BB%A5%E5%AE%A2%E6%88%B7%E6%84%9F%E7%9F%A5%E4%B8%BA%E6%A0%B8%E5%BF%83%E7%9A%84%E6%9C%8D%E5%8A%A1%E9%94%80%E5%94%AE%E7%AD%96%E7%95%A5/]]
171 +
172 +**ITIL 4 可用性管理：从弹性与快速恢复到学习文化**
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