ITIL 4官方核心著作
Changes for page 长河 ITIL 4 理论学习与实战训练营
Last modified by superadmin on 2025/07/18, 21:40
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... ... @@ -312,5 +312,3 @@ 312 312 [[ITIL 4 价值流输入与需求来源的明确识别>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E4%BB%B7%E5%80%BC%E6%B5%81%E8%BE%93%E5%85%A5%E4%B8%8E%E9%9C%80%E6%B1%82%E6%9D%A5%E6%BA%90%E7%9A%84%E6%98%8E%E7%A1%AE%E8%AF%86%E5%88%AB/]] 313 313 314 314 [[ITIL 4 客户旅程：设计“真相时刻”，决定服务体验的高光节点>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E8%AE%BE%E8%AE%A1%E2%80%9C%E7%9C%9F%E7%9B%B8%E6%97%B6%E5%88%BB%E2%80%9D%EF%BC%8C%E5%86%B3%E5%AE%9A%E6%9C%8D%E5%8A%A1%E4%BD%93%E9%AA%8C%E7%9A%84%E9%AB%98%E5%85%89%E8%8A%82%E7%82%B9/]] 315 - 316 -[[**打造ITIL 4 事态处置的全流程闭环机制**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/%E6%89%93%E9%80%A0ITIL%204%20%E4%BA%8B%E6%80%81%E5%A4%84%E7%BD%AE%E7%9A%84%E5%85%A8%E6%B5%81%E7%A8%8B%E9%97%AD%E7%8E%AF%E6%9C%BA%E5%88%B6/]]