Changes for page 长河 ITIL 4 理论学习与实战训练营

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354	354	[[**ITIL 4 ：客户旅程七阶段一览，贯穿价值实现全过程的设计主线**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%EF%BC%9A%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%E4%B8%83%E9%98%B6%E6%AE%B5%E4%B8%80%E8%A7%88%EF%BC%8C%E8%B4%AF%E7%A9%BF%E4%BB%B7%E5%80%BC%E5%AE%9E%E7%8E%B0%E5%85%A8%E8%BF%87%E7%A8%8B%E7%9A%84%E8%AE%BE%E8%AE%A1%E4%B8%BB%E7%BA%BF/]]
355	355
356		-**ITIL 4 客户旅程：务实与务虚的协同——服务级别管理与关系管理的双轮驱动**
	356	+[[**ITIL 4 客户旅程：务实与务虚的协同——服务级别管理与关系管理的双轮驱动**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E5%8A%A1%E5%AE%9E%E4%B8%8E%E5%8A%A1%E8%99%9A%E7%9A%84%E5%8D%8F%E5%90%8C%E2%80%94%E2%80%94%E6%9C%8D%E5%8A%A1%E7%BA%A7%E5%88%AB%E7%AE%A1%E7%90%86%E4%B8%8E%E5%85%B3%E7%B3%BB%E7%AE%A1%E7%90%86%E7%9A%84%E5%8F%8C%E8%BD%AE%E9%A9%B1%E5%8A%A8/]]
357	357
358	358	[[**ITIL 4价值流：工单队列与待办项管理优化**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%E4%BB%B7%E5%80%BC%E6%B5%81%EF%BC%9A%E5%B7%A5%E5%8D%95%E9%98%9F%E5%88%97%E4%B8%8E%E5%BE%85%E5%8A%9E%E9%A1%B9%E7%AE%A1%E7%90%86%E4%BC%98%E5%8C%96/]]
	359	+
	360	+**ITIL 4 客户旅程：为什么说小步快跑是应对需求变化的最优解**