Changes for page 长河 ITIL 4 理论学习与实战训练营

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374	374	[[**ITIL 4 客户旅程：“关键用户”机制——系统引入成功的关键杠杆**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/ITIL%204%20%E5%AE%A2%E6%88%B7%E6%97%85%E7%A8%8B%EF%BC%9A%E2%80%9C%E5%85%B3%E9%94%AE%E7%94%A8%E6%88%B7%E2%80%9D%E6%9C%BA%E5%88%B6%E2%80%94%E2%80%94%E7%B3%BB%E7%BB%9F%E5%BC%95%E5%85%A5%E6%88%90%E5%8A%9F%E7%9A%84%E5%85%B3%E9%94%AE%E6%9D%A0%E6%9D%86/]]
375	375
376		-**如何制定和落实ITIL 4服务请求跨部门协作的策略**
	376	+[[**如何制定和落实ITIL 4服务请求跨部门协作的策略**>>https://www.itil4hub.cn/bin/view/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E9%95%BF%E6%B2%B3%20ITIL%204%20%E7%90%86%E8%AE%BA%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E6%88%98%E8%AE%AD%E7%BB%83%E8%90%A5/%E5%A6%82%E4%BD%95%E5%88%B6%E5%AE%9A%E5%92%8C%E8%90%BD%E5%AE%9EITIL%204%E6%9C%8D%E5%8A%A1%E8%AF%B7%E6%B1%82%E8%B7%A8%E9%83%A8%E9%97%A8%E5%8D%8F%E4%BD%9C%E7%9A%84%E7%AD%96%E7%95%A5/]]
	377	+
	378	+**ITIL数字化战略不是IT计划，而是业务战略的一部分**