ITIL 4官方核心著作
Wiki source code of 2.1.5 ITIL 4 的目的
Last modified by superadmin on 2024/04/07, 12:31
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| author | version | line-number | content |
|---|---|---|---|
| 1 | (% class="wikigeneratedid" id="H8FD456DEFF1A4ECB7ECD" %) | ||
| 2 | [[返回本章节索引>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.1%20%E4%BB%8B%E7%BB%8D/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.1%20%E4%BB%8B%E7%BB%8D/2.1.6%20ITIL%E7%9A%84%E6%BC%94%E5%8F%98/]] | ||
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| 5 | [[image:2.1.5.png]] | ||
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| 8 | ===== **ITIL 4 的目的** ===== | ||
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| 11 | (% class="wikigeneratedid" id="H25C6672C987565E072795B9A800370B9FF0C4E0D8FC75BF94E8EVUCA7684740689E3FF0C670952294E8E4E8689E3572865705B57531665F64EE3FF0CIT670D52A17BA17406768472796B8A4F7F547D3002" %) | ||
| 12 | ◆ 本页无特定考点，不过对于VUCA的理解，有利于了解在数字化时代，IT服务管理的特殊使命。 | ||
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| 14 | (% class="wikigeneratedid" id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" %) | ||
| 15 | ◆ 从事服务行业比较久的人，相信都深有体会——任何服务的交付，核心都是通过满足用户的需求，向用户交付价值。但在许多的场景或项目中，我们会发现其实用户的需求本身是存在极大的易变性和不确定性。存在着这样的一条客观规律：人的认知升级需要时间。因此用户很难一次性把事情想清楚，需要在不确定的环境中持续迭代的。如果需求是易变的、不确定性的，那么整个交付过程会面临的复杂性、模糊性，以及各种挑战就更多了，这就是当前服务环境的新常态——VUCA——Volatility（易变性），Uncertainty（不确定性），Complexity（复杂性），Ambiguity（模糊性）。应对内外部环境变化的能力，往往决定了一个市场的得失，甚至是一个组织的成败。 | ||
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| 20 | [[返回本章节索引>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.1%20%E4%BB%8B%E7%BB%8D/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.1%20%E4%BB%8B%E7%BB%8D/2.1.6%20ITIL%E7%9A%84%E6%BC%94%E5%8F%98/]] |