ITIL 4官方核心著作
Wiki source code of 1.4.2 服务管理实践
Last modified by superadmin on 2024/04/07, 18:41
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8.1 | 1 | (% class="wikigeneratedid" id="H8FD456DEFF1A1.4ITIL476845B9E8DF565B96CD5A096058BFB4E0B4E009875" %) |
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10.1 | 2 | [[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.4ITIL%204%E7%9A%84%E5%AE%9E%E8%B7%B5%E6%96%B9%E6%B3%95/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.4ITIL%204%E7%9A%84%E5%AE%9E%E8%B7%B5%E6%96%B9%E6%B3%95/1.4.3%E6%8A%80%E6%9C%AF%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5/]] |
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4.1 | 3 | |
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7.1 | 4 | |
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6.1 | 5 | ====== ====== |
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4.1 | 6 | |
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9.1 | 7 | (% class="wikigeneratedid" id="H670D52A17BA174065B9E8DF5592790E852064E0A662FITILA0539F670976848BBE8BA1FF0C603B4F534E0A51689762627F63A54E86ITILv32F2011A07248768451855BB9FF0C51764E2D8BB8591A5B9E8DF55DF27ECF62104E864E1A518576844E8B5B9E4E0A680751C6FF0C62114EEC5148770B4E004E0BFF1A" %) |
| 8 | 服务管理实践大部分上是 ITIL 原有的设计，总体上全面承接了 ITIL v3/2011 版的内容，其中许多实践已经成了业内的事实上标准，我们先看一下： | ||
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4.1 | 9 | |
| 10 | |||
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6.1 | 11 | * ((( |
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9.1 | 12 | (% class="wikigeneratedid" id="H53EF752860277BA17406FF08AvailabilitymanagementFF09" %) |
| 13 | 可用性管理（Availability management） | ||
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6.1 | 14 | ))) |
| 15 | * ((( | ||
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9.1 | 16 | (% class="wikigeneratedid" id="H4E1A52A152066790FF08BusinessanalysisFF09" %) |
| 17 | 业务分析（Business analysis） | ||
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6.1 | 18 | ))) |
| 19 | * ((( | ||
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9.1 | 20 | (% class="wikigeneratedid" id="H5BB991CF4E0E602780FD7BA17406FF08CapacityandperformancemanagementFF09" %) |
| 21 | 容量与性能管理（Capacity and performance management） | ||
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6.1 | 22 | ))) |
| 23 | * ((( | ||
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9.1 | 24 | (% class="wikigeneratedid" id="H53D866F463A75236FF08ChangecontrolFF09" %) |
| 25 | 变更控制（Change control） | ||
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6.1 | 26 | ))) |
| 27 | * ((( | ||
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9.1 | 28 | (% class="wikigeneratedid" id="H4E8B4EF67BA17406FF08IncidentmanagementFF09" %) |
| 29 | 事件管理（Incident management） | ||
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6.1 | 30 | ))) |
| 31 | * ((( | ||
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9.1 | 32 | (% class="wikigeneratedid" id="HITA08D444EA77BA17406FF08ITassetmanagementFF09" %) |
| 33 | IT 资产管理（IT asset management） | ||
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6.1 | 34 | ))) |
| 35 | * ((( | ||
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9.1 | 36 | (% class="wikigeneratedid" id="H76D163A74E0E4E8B60017BA17406FF08MonitoringandeventmanagementFF09" %) |
| 37 | 监控与事态管理（Monitoring and event management） | ||
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6.1 | 38 | ))) |
| 39 | * ((( | ||
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9.1 | 40 | (% class="wikigeneratedid" id="H95EE98987BA17406FF08ProblemmanagementFF09" %) |
| 41 | 问题管理（Problem management） | ||
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6.1 | 42 | ))) |
| 43 | * ((( | ||
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9.1 | 44 | (% class="wikigeneratedid" id="H53D15E037BA17406FF08ReleasemanagementFF09" %) |
| 45 | 发布管理（Release management） | ||
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6.1 | 46 | ))) |
| 47 | * ((( | ||
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9.1 | 48 | (% class="wikigeneratedid" id="H670D52A176EE5F557BA17406FF08ServicecataloguemanagementFF09" %) |
| 49 | 服务目录管理（Service catalogue management） | ||
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6.1 | 50 | ))) |
| 51 | * ((( | ||
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9.1 | 52 | (% class="wikigeneratedid" id="H670D52A1914D7F6E7BA17406FF08ServiceconfigurationmanagementFF09" %) |
| 53 | 服务配置管理（Service configuration management） | ||
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6.1 | 54 | ))) |
| 55 | * ((( | ||
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9.1 | 56 | (% class="wikigeneratedid" id="H670D52A18FDE7EED60277BA17406FF08ServicecontinuitymanagementFF09" %) |
| 57 | 服务连续性管理（Service continuity management） | ||
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6.1 | 58 | ))) |
| 59 | * ((( | ||
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9.1 | 60 | (% class="wikigeneratedid" id="H670D52A18BBE8BA1FF08ServicedesignFF09" %) |
| 61 | 服务设计（Service design） | ||
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6.1 | 62 | ))) |
| 63 | * ((( | ||
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9.1 | 64 | (% class="wikigeneratedid" id="H670D52A153F0FF08ServicedeskFF09" %) |
| 65 | 服务台（Service desk） | ||
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6.1 | 66 | ))) |
| 67 | * ((( | ||
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9.1 | 68 | (% class="wikigeneratedid" id="H670D52A17EA7522B7BA17406FF08ServicelevelmanagementFF09" %) |
| 69 | 服务级别管理（Service level management） | ||
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6.1 | 70 | ))) |
| 71 | * ((( | ||
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9.1 | 72 | (% class="wikigeneratedid" id="H670D52A18BF76C427BA17406FF08ServicerequestmanagementFF09" %) |
| 73 | 服务请求管理（Service request management） | ||
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6.1 | 74 | ))) |
| 75 | * ((( | ||
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9.1 | 76 | (% class="wikigeneratedid" id="H670D52A19A8C8BC14E0E6D4B8BD5FF08ServicevalidationandtestingFF09" %) |
| 77 | 服务验证与测试（Service validation and testing） | ||
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7.1 | 78 | |
| 79 | |||
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6.1 | 80 | ))) |
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4.1 | 81 | |
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9.1 | 82 | (% class="wikigeneratedid" id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|
| 83 | 同样，并非所有的服务实践都要被采用，而是要按照具体业务活动场景来进行科学组合。不过， 从下表可见，如果一个组织能把这些实践都落地了，那已相当伟大。为了便于大家比较，我们制作了一张对应关系表（更详细的比较关系，可以参见 FAQ 章节），把这个部分的内容与 ITIL 以往的版本以及北宙研发的用于一体化运营管理的V-PODAT 进行对应（如下表）。（√表示一致，≈表示有所涉及，空白表示不涉及） | ||
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4.1 | 84 | |
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7.1 | 85 | |
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6.1 | 86 | |
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9.1 | 87 | (% class="wikigeneratedid" id="H88681-2FF1AITIL4670D52A17BA174065B9E8DF54E0E680751C6300165B96CD58BBA7B4976845BF95E9451737CFB8868" %) |
| 88 | 表1-2：ITIL 4服务管理实践与标准、方法论等的对应关系表 | ||
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6.1 | 89 | |
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4.1 | 90 | |((( |
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9.1 | 91 | (% class="wikigeneratedid" id="HITIL4" %) |
| 92 | ITIL 4 | ||
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4.1 | 93 | |
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9.1 | 94 | (% class="wikigeneratedid" id="H670D52A17BA174065B9E8DF5" %) |
| 95 | 服务管理实践 | ||
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4.1 | 96 | )))|((( |
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9.1 | 97 | (% class="wikigeneratedid" id="H-3" %) |
| 98 | |||
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4.1 | 99 | |
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9.1 | 100 | (% class="wikigeneratedid" id="HITILv2" %) |
| 101 | ITIL v2 | ||
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4.1 | 102 | )))|((( |
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9.1 | 103 | (% class="wikigeneratedid" id="H-4" %) |
| 104 | |||
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4.1 | 105 | |
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9.1 | 106 | (% class="wikigeneratedid" id="HITILv32F2011" %) |
| 107 | ITIL v3/2011 | ||
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6.1 | 108 | )))|((( |
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9.1 | 109 | (% class="wikigeneratedid" id="HISO2000020052F2010" %) |
| 110 | ISO20000 2005/2010 | ||
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6.1 | 111 | )))|((( |
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9.1 | 112 | (% class="wikigeneratedid" id="HISO200002018" %) |
| 113 | ISO20000 2018 | ||
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6.1 | 114 | )))|((( |
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9.1 | 115 | (% class="wikigeneratedid" id="H-5" %) |
| 116 | |||
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4.1 | 117 | |
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9.1 | 118 | (% class="wikigeneratedid" id="HV-PODAT" %) |
| 119 | V-PODAT | ||
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4.1 | 120 | ))) |
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6.1 | 121 | |((( |
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9.1 | 122 | (% class="wikigeneratedid" id="H53EF752860277BA17406" %) |
| 123 | 可用性管理 | ||
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6.1 | 124 | )))|((( |
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9.1 | 125 | (% class="wikigeneratedid" id="H221A" %) |
| 126 | √ | ||
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6.1 | 127 | )))|((( |
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9.1 | 128 | (% class="wikigeneratedid" id="H221A-1" %) |
| 129 | √ | ||
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6.1 | 130 | )))|((( |
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9.1 | 131 | (% class="wikigeneratedid" id="H221A-2" %) |
| 132 | √ | ||
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6.1 | 133 | )))|((( |
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9.1 | 134 | (% class="wikigeneratedid" id="H221A-3" %) |
| 135 | √ | ||
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6.1 | 136 | )))|((( |
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9.1 | 137 | (% class="wikigeneratedid" id="H221A-4" %) |
| 138 | √ | ||
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6.1 | 139 | ))) |
| 140 | |((( | ||
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9.1 | 141 | (% class="wikigeneratedid" id="H4E1A52A152066790" %) |
| 142 | 业务分析 | ||
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6.1 | 143 | )))|((( |
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9.1 | 144 | (% class="wikigeneratedid" id="H-6" %) |
| 145 | |||
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6.1 | 146 | )))|((( |
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9.1 | 147 | (% class="wikigeneratedid" id="H2248" %) |
| 148 | ≈ | ||
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6.1 | 149 | )))|((( |
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9.1 | 150 | (% class="wikigeneratedid" id="H-7" %) |
| 151 | |||
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6.1 | 152 | )))|((( |
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9.1 | 153 | (% class="wikigeneratedid" id="H2248-1" %) |
| 154 | ≈ | ||
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6.1 | 155 | )))|((( |
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9.1 | 156 | (% class="wikigeneratedid" id="H221A-5" %) |
| 157 | √ | ||
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6.1 | 158 | ))) |
| 159 | |((( | ||
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9.1 | 160 | (% class="wikigeneratedid" id="H5BB991CF4E0E602780FD7BA17406" %) |
| 161 | 容量与性能管理 | ||
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6.1 | 162 | )))|((( |
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9.1 | 163 | (% class="wikigeneratedid" id="H221A-6" %) |
| 164 | √ | ||
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6.1 | 165 | )))|((( |
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9.1 | 166 | (% class="wikigeneratedid" id="H221A-7" %) |
| 167 | √ | ||
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6.1 | 168 | )))|((( |
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9.1 | 169 | (% class="wikigeneratedid" id="H221A-8" %) |
| 170 | √ | ||
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6.1 | 171 | )))|((( |
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9.1 | 172 | (% class="wikigeneratedid" id="H221A-9" %) |
| 173 | √ | ||
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6.1 | 174 | )))|((( |
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9.1 | 175 | (% class="wikigeneratedid" id="H221A-10" %) |
| 176 | √ | ||
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6.1 | 177 | ))) |
| 178 | |((( | ||
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9.1 | 179 | (% class="wikigeneratedid" id="H53D866F463A75236" %) |
| 180 | 变更控制 | ||
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6.1 | 181 | )))|((( |
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9.1 | 182 | (% class="wikigeneratedid" id="H221A-11" %) |
| 183 | √ | ||
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6.1 | 184 | )))|((( |
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9.1 | 185 | (% class="wikigeneratedid" id="H221A-12" %) |
| 186 | √ | ||
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6.1 | 187 | )))|((( |
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9.1 | 188 | (% class="wikigeneratedid" id="H221A-13" %) |
| 189 | √ | ||
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6.1 | 190 | )))|((( |
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9.1 | 191 | (% class="wikigeneratedid" id="H221A-14" %) |
| 192 | √ | ||
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6.1 | 193 | )))|((( |
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9.1 | 194 | (% class="wikigeneratedid" id="H221A-15" %) |
| 195 | √ | ||
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6.1 | 196 | ))) |
| 197 | |((( | ||
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9.1 | 198 | (% class="wikigeneratedid" id="H4E8B4EF67BA17406" %) |
| 199 | 事件管理 | ||
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6.1 | 200 | )))|((( |
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9.1 | 201 | (% class="wikigeneratedid" id="H221A-16" %) |
| 202 | √ | ||
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6.1 | 203 | )))|((( |
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9.1 | 204 | (% class="wikigeneratedid" id="H221A-17" %) |
| 205 | √ | ||
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6.1 | 206 | )))|((( |
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9.1 | 207 | (% class="wikigeneratedid" id="H221A-18" %) |
| 208 | √ | ||
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6.1 | 209 | )))|((( |
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9.1 | 210 | (% class="wikigeneratedid" id="H221A-19" %) |
| 211 | √ | ||
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6.1 | 212 | )))|((( |
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9.1 | 213 | (% class="wikigeneratedid" id="H221A-20" %) |
| 214 | √ | ||
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6.1 | 215 | ))) |
| 216 | |((( | ||
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9.1 | 217 | (% class="wikigeneratedid" id="HIT8D444EA77BA17406" %) |
| 218 | IT资产管理 | ||
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6.1 | 219 | )))|((( |
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9.1 | 220 | (% class="wikigeneratedid" id="H-8" %) |
| 221 | |||
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6.1 | 222 | )))|((( |
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9.1 | 223 | (% class="wikigeneratedid" id="H2248-2" %) |
| 224 | ≈ | ||
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6.1 | 225 | )))|((( |
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9.1 | 226 | (% class="wikigeneratedid" id="H-9" %) |
| 227 | |||
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6.1 | 228 | )))|((( |
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9.1 | 229 | (% class="wikigeneratedid" id="H221A-21" %) |
| 230 | √ | ||
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6.1 | 231 | )))|((( |
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9.1 | 232 | (% class="wikigeneratedid" id="H221A-22" %) |
| 233 | √ | ||
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6.1 | 234 | ))) |
| 235 | |((( | ||
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9.1 | 236 | (% class="wikigeneratedid" id="H76D163A74E0E4E8B60017BA17406" %) |
| 237 | 监控与事态管理 | ||
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6.1 | 238 | )))|((( |
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9.1 | 239 | (% class="wikigeneratedid" id="H-10" %) |
| 240 | |||
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6.1 | 241 | )))|((( |
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9.1 | 242 | (% class="wikigeneratedid" id="H221A-23" %) |
| 243 | √ | ||
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6.1 | 244 | )))|((( |
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9.1 | 245 | (% class="wikigeneratedid" id="H-11" %) |
| 246 | |||
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6.1 | 247 | )))|((( |
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9.1 | 248 | (% class="wikigeneratedid" id="H-12" %) |
| 249 | |||
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6.1 | 250 | )))|((( |
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9.1 | 251 | (% class="wikigeneratedid" id="H221A-24" %) |
| 252 | √ | ||
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6.1 | 253 | ))) |
| 254 | |((( | ||
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9.1 | 255 | (% class="wikigeneratedid" id="H95EE98987BA17406" %) |
| 256 | 问题管理 | ||
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6.1 | 257 | )))|((( |
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9.1 | 258 | (% class="wikigeneratedid" id="H221A-25" %) |
| 259 | √ | ||
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6.1 | 260 | )))|((( |
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9.1 | 261 | (% class="wikigeneratedid" id="H221A-26" %) |
| 262 | √ | ||
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6.1 | 263 | )))|((( |
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9.1 | 264 | (% class="wikigeneratedid" id="H221A-27" %) |
| 265 | √ | ||
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6.1 | 266 | )))|((( |
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9.1 | 267 | (% class="wikigeneratedid" id="H221A-28" %) |
| 268 | √ | ||
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6.1 | 269 | )))|((( |
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9.1 | 270 | (% class="wikigeneratedid" id="H221A-29" %) |
| 271 | √ | ||
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6.1 | 272 | ))) |
| 273 | |((( | ||
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9.1 | 274 | (% class="wikigeneratedid" id="H53D15E037BA17406" %) |
| 275 | 发布管理 | ||
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6.1 | 276 | )))|((( |
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9.1 | 277 | (% class="wikigeneratedid" id="H221A-30" %) |
| 278 | √ | ||
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6.1 | 279 | )))|((( |
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9.1 | 280 | (% class="wikigeneratedid" id="H221A-31" %) |
| 281 | √ | ||
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6.1 | 282 | )))|((( |
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9.1 | 283 | (% class="wikigeneratedid" id="H221A-32" %) |
| 284 | √ | ||
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6.1 | 285 | )))|((( |
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9.1 | 286 | (% class="wikigeneratedid" id="H221A-33" %) |
| 287 | √ | ||
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6.1 | 288 | )))|((( |
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9.1 | 289 | (% class="wikigeneratedid" id="H221A-34" %) |
| 290 | √ | ||
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6.1 | 291 | ))) |
| 292 | |((( | ||
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9.1 | 293 | (% class="wikigeneratedid" id="H670D52A176EE5F557BA17406" %) |
| 294 | 服务目录管理 | ||
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6.1 | 295 | )))|((( |
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9.1 | 296 | (% class="wikigeneratedid" id="H2248-3" %) |
| 297 | ≈ | ||
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6.1 | 298 | )))|((( |
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9.1 | 299 | (% class="wikigeneratedid" id="H221A-35" %) |
| 300 | √ | ||
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6.1 | 301 | )))|((( |
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9.1 | 302 | (% class="wikigeneratedid" id="H-13" %) |
| 303 | |||
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6.1 | 304 | )))|((( |
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9.1 | 305 | (% class="wikigeneratedid" id="H221A-36" %) |
| 306 | √ | ||
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6.1 | 307 | )))|((( |
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9.1 | 308 | (% class="wikigeneratedid" id="H221A-37" %) |
| 309 | √ | ||
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6.1 | 310 | ))) |
| 311 | |((( | ||
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9.1 | 312 | (% class="wikigeneratedid" id="H670D52A1914D7F6E7BA17406" %) |
| 313 | 服务配置管理 | ||
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6.1 | 314 | )))|((( |
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9.1 | 315 | (% class="wikigeneratedid" id="H221A-38" %) |
| 316 | √ | ||
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6.1 | 317 | )))|((( |
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9.1 | 318 | (% class="wikigeneratedid" id="H221A-39" %) |
| 319 | √ | ||
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6.1 | 320 | )))|((( |
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9.1 | 321 | (% class="wikigeneratedid" id="H221A-40" %) |
| 322 | √ | ||
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6.1 | 323 | )))|((( |
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9.1 | 324 | (% class="wikigeneratedid" id="H221A-41" %) |
| 325 | √ | ||
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6.1 | 326 | )))|((( |
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9.1 | 327 | (% class="wikigeneratedid" id="H221A-42" %) |
| 328 | √ | ||
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6.1 | 329 | ))) |
| 330 | |((( | ||
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9.1 | 331 | (% class="wikigeneratedid" id="H670D52A18FDE7EED60277BA17406" %) |
| 332 | 服务连续性管理 | ||
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6.1 | 333 | )))|((( |
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9.1 | 334 | (% class="wikigeneratedid" id="H221A-43" %) |
| 335 | √ | ||
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6.1 | 336 | )))|((( |
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9.1 | 337 | (% class="wikigeneratedid" id="H221A-44" %) |
| 338 | √ | ||
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6.1 | 339 | )))|((( |
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9.1 | 340 | (% class="wikigeneratedid" id="H2248-4" %) |
| 341 | ≈ | ||
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6.1 | 342 | )))|((( |
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9.1 | 343 | (% class="wikigeneratedid" id="H221A-45" %) |
| 344 | √ | ||
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6.1 | 345 | )))|((( |
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9.1 | 346 | (% class="wikigeneratedid" id="H221A-46" %) |
| 347 | √ | ||
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6.1 | 348 | ))) |
| 349 | |((( | ||
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9.1 | 350 | (% class="wikigeneratedid" id="H670D52A18BBE8BA1" %) |
| 351 | 服务设计 | ||
| |
6.1 | 352 | )))|((( |
| |
9.1 | 353 | (% class="wikigeneratedid" id="H-14" %) |
| 354 | |||
| |
6.1 | 355 | )))|((( |
| |
9.1 | 356 | (% class="wikigeneratedid" id="H2248-5" %) |
| 357 | ≈ | ||
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6.1 | 358 | )))|((( |
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9.1 | 359 | (% class="wikigeneratedid" id="H-15" %) |
| 360 | |||
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6.1 | 361 | )))|((( |
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9.1 | 362 | (% class="wikigeneratedid" id="H2248-6" %) |
| 363 | ≈ | ||
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6.1 | 364 | )))|((( |
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9.1 | 365 | (% class="wikigeneratedid" id="H221A-47" %) |
| 366 | √ | ||
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6.1 | 367 | ))) |
| 368 | |((( | ||
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9.1 | 369 | (% class="wikigeneratedid" id="H670D52A153F0" %) |
| 370 | 服务台 | ||
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6.1 | 371 | )))|((( |
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9.1 | 372 | (% class="wikigeneratedid" id="H221A-48" %) |
| 373 | √ | ||
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6.1 | 374 | )))|((( |
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9.1 | 375 | (% class="wikigeneratedid" id="H221A-49" %) |
| 376 | √ | ||
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6.1 | 377 | )))|((( |
| |
9.1 | 378 | (% class="wikigeneratedid" id="H-16" %) |
| 379 | |||
| |
6.1 | 380 | )))|((( |
| |
9.1 | 381 | (% class="wikigeneratedid" id="H2248-7" %) |
| 382 | ≈ | ||
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6.1 | 383 | )))|((( |
| |
9.1 | 384 | (% class="wikigeneratedid" id="H221A-50" %) |
| 385 | √ | ||
| |
6.1 | 386 | ))) |
| 387 | |((( | ||
| |
9.1 | 388 | (% class="wikigeneratedid" id="H670D52A17EA7522B7BA17406" %) |
| 389 | 服务级别管理 | ||
| |
6.1 | 390 | )))|((( |
| |
9.1 | 391 | (% class="wikigeneratedid" id="H221A-51" %) |
| 392 | √ | ||
| |
6.1 | 393 | )))|((( |
| |
9.1 | 394 | (% class="wikigeneratedid" id="H221A-52" %) |
| 395 | √ | ||
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6.1 | 396 | )))|((( |
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9.1 | 397 | (% class="wikigeneratedid" id="H221A-53" %) |
| 398 | √ | ||
| |
6.1 | 399 | )))|((( |
| |
9.1 | 400 | (% class="wikigeneratedid" id="H221A-54" %) |
| 401 | √ | ||
| |
6.1 | 402 | )))|((( |
| |
9.1 | 403 | (% class="wikigeneratedid" id="H221A-55" %) |
| 404 | √ | ||
| |
6.1 | 405 | ))) |
| 406 | |((( | ||
| |
9.1 | 407 | (% class="wikigeneratedid" id="H670D52A18BF76C427BA17406" %) |
| 408 | 服务请求管理 | ||
| |
6.1 | 409 | )))|((( |
| |
9.1 | 410 | (% class="wikigeneratedid" id="H2248-8" %) |
| 411 | ≈ | ||
| |
6.1 | 412 | )))|((( |
| |
9.1 | 413 | (% class="wikigeneratedid" id="H221A-56" %) |
| 414 | √ | ||
| |
6.1 | 415 | )))|((( |
| |
9.1 | 416 | (% class="wikigeneratedid" id="H2248-9" %) |
| 417 | ≈ | ||
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6.1 | 418 | )))|((( |
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9.1 | 419 | (% class="wikigeneratedid" id="H221A-57" %) |
| 420 | √ | ||
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6.1 | 421 | )))|((( |
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9.1 | 422 | (% class="wikigeneratedid" id="H221A-58" %) |
| 423 | √ | ||
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6.1 | 424 | ))) |
| 425 | |((( | ||
| |
9.1 | 426 | (% class="wikigeneratedid" id="H670D52A19A8C8BC14E0E6D4B8BD5" %) |
| 427 | 服务验证与测试 | ||
| |
6.1 | 428 | )))|((( |
| |
9.1 | 429 | (% class="wikigeneratedid" id="H-17" %) |
| 430 | |||
| |
6.1 | 431 | )))|((( |
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9.1 | 432 | (% class="wikigeneratedid" id="H221A-59" %) |
| 433 | √ | ||
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6.1 | 434 | )))|((( |
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9.1 | 435 | (% class="wikigeneratedid" id="H-18" %) |
| 436 | |||
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6.1 | 437 | )))|((( |
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9.1 | 438 | (% class="wikigeneratedid" id="H-19" %) |
| 439 | |||
| |
6.1 | 440 | )))|((( |
| |
9.1 | 441 | (% class="wikigeneratedid" id="H221A-60" %) |
| 442 | √ | ||
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6.1 | 443 | ))) |
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4.1 | 444 | |
| |
7.1 | 445 | ====== ====== |
| 446 | |||
| |
9.1 | 447 | (% class="wikigeneratedid" id="H4ECE8FD95F2088684E2D53EF4EE5770B5230FF0C76F86BD467658BF4FF0CITIL4A05E766CA1670998A089864EE55F80592A591A76845B9E8DF562166D417A0BFF0C8FD9662F670952294E8E4F014E1A5E737A338FC76E21768430024F4662114EEC53EF4EE5770B5230FF0CITILA04A06CA1670950CF8BB8591A4EBA62408BF476844E006837FF0C5BF9DevOpsA076844E004E9B65B96CD591C77528201C7B8053557C9766B4201D76845F157528FF0C800C662F5F886C89774057307EE77EED4E3A670D52A14EF7503C76845B9E73B0624E624E5B9E5B9E5730505A8D21732E30024F468FD94E0D7B494E8E8BF45B836CA1670953D85316FF0C4F8B59824E0B56FEA0FF1A" %) |
| 448 | 从这张表中可以看到，相比来说，ITIL 4 并没有颠覆以往太多的实践或流程，这是有利于企业平稳过渡的。但我们可以看到，ITIL 4 没有像许多人所说的一样，对 DevOps 的一些方法采用“简单粗暴” 的引用，而是很沉着地继续为服务价值的实现扎扎实实地做贡献。但这不等于说它没有变化，例如下图 ： | ||
| |
4.1 | 449 | |
| |
7.1 | 450 | |
| |
6.1 | 451 | |((( |
| 452 | ====== ====== | ||
| 453 | ))) | ||
| 454 | |((( | ||
| 455 | ====== ====== | ||
| 456 | )))|((( | ||
| 457 | ====== [[image:image-20200615165118-3.jpg]] ====== | ||
| 458 | ))) | ||
| |
4.1 | 459 | |
| |
9.1 | 460 | (% class="wikigeneratedid" id="H56FE1-9654F63774E0E4F207EDF65B95F0F4E0B768453D15E037BA17406" %) |
| 461 | 图1-9 敏捷与传统方式下的发布管理 | ||
| |
4.1 | 462 | |
| |
7.1 | 463 | |
| |
4.1 | 464 | |
| 465 | |||
| |
9.1 | 466 | (% class="wikigeneratedid" id="H8FD956FE8868660E572853D15E037BA174064E2DFF0C5E948BE55145520651736CE84E0D540C768453D15E0397006C42FF0C636E6B64900962E94E0D540C76846A215F0FFF0C662F4F207EDF70115E036A215F0FFF0C8FD8662F654F63772FDevOps6A215F0F5462FF1F654F63772FDevOps6A215F0F53EF4EE58BA962114EEC65B94FBF57305B9E73B084DD7EFF90E87F72300191D14E1D96C053D15E037B49964D4F4E98CE9669768453D15E0365B95F0F30024E4B62404EE5ITIL463D051FA5C0653D15E03548C90E87F7252065F00FF0C662F56E04E3ADevOps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|
| 467 | 这图表明在发布管理中，应该充分关注不同的发布需求，据此选择不同的模式，是传统瀑布模式， 还是敏捷 /DevOps 模式呢？敏捷 /DevOps 模式可以让我们方便地实现蓝绿部署、金丝雀发布等降低风险的发布方式。之所以 ITIL 4 提出将发布和部署分开，是因为 DevOps 的灰度发布模式已经将发布和部署活动分开了。例如，我们可以通过蓝绿部署做到低风险发布，假定蓝环境是生产环境，而绿环境是类生产环境，首先我们可以在绿环境中部署新版的应用程序（此为部署实践的活动），然后通过路由切换，将蓝环境下线，同时将绿环境上线，让用户可以正式访问（此为发布实践的活动）。 | ||
| |
4.1 | 468 | |
| |
7.1 | 469 | |
| |
4.1 | 470 | |
| 471 | |||
| |
9.1 | 472 | (% class="wikigeneratedid" id="H4E0D8FC7970089817279522B63D051FA7684662FFF0C57288FC753BB76845F88591A5E74FF0C201C709269825FF5201D662F4E0079CD793E4F1A73B08C61FF0C65E08BBA662F4F014E1A8FD8662F62958D4465B9FF0C867D71364ECE4E2D725F522980054E0D57285C116570FF0C4F4656E06B6453D7521B76846050601566F4591A300262404EE562114EEC5EFA8BAE8BFB80055E94201C4FEE8EAB517B6027201DFF0C4E0D662F4E3A4E86201C65705B575316201D3001201CDevOps201D3001201C4E9280547F512B201D8FD94E9B5B57773C67655B664E6065B0768465B96CD5FF0C800C662F4ECE4E1A52A14EF7503C7684672C8D2851FA53D1FF0C6765770B5F85548C90106B65638C63E18FD94E9B65B96CD530025C2451764E2D56FD76847EC47EC7591A683760275F885F3AFF0C4F8B598294F6884CFF0C5B834EEC4E0D4EC5898197625BF94E1A52A162D35C55FF0C66F497624E3494F676D14F1A768476D17BA1FF1B53C85982653F5E9C53554F4D6CA167098D2252A156DE62A576848BF46CD5FF0C4F46662F4E3A6C114F1763D04F9B670D52A16B63662F653F5E9C53554F4D76844E1A52A14EF7503C30028FD94E9B624D662F62114EEC9700898151736CE876844EF7503C70B93002" %) |
| 473 | 不过需要特别提出的是，在过去的很多年，“炒概念”是一种社会现象，无论是企业还是投资方， 虽然从中牟利者不在少数，但因此受创的恐怕更多。所以我们建议读者应“修身养性”，不是为了“数字化”、“DevOps”、“互联网 +”这些字眼来学习新的方法，而是从业务价值的本质出发， 来看待和逐步掌握这些方法。尤其中国的组织多样性很强，例如银行，它们不仅要面对业务拓展，更面临银监会的监管；又如政府单位没有财务回报的说法，但是为民众提供服务正是政府单位的业务价值。这些才是我们需要关注的价值点。 | ||
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6.1 | 474 | |
| 475 | |||
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7.1 | 476 | |
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10.1 | 477 | [[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.4ITIL%204%E7%9A%84%E5%AE%9E%E8%B7%B5%E6%96%B9%E6%B3%95/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.4ITIL%204%E7%9A%84%E5%AE%9E%E8%B7%B5%E6%96%B9%E6%B3%95/1.4.3%E6%8A%80%E6%9C%AF%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5/]] |