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| author | version | line-number | content |
|---|---|---|---|
| 1 | (% class="wikigeneratedid" id="H8FD456DEA0A0ITIL48BA48BC157F98BAD80038BD58D446599" %) | ||
| 2 | [[返回：ITIL4认证考试资料集>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/]] | ||
| 3 | |||
| 4 | |||
| 5 | |||
| 6 | (% class="box infomessage" id="H59826709ITIL8BA48BC13001ITIL57F98BAD6216ITIL80038BD597006C42FF0C5EFA8BAE53C252A07531300AITIL4670D52A17BA174068BA48BC180038BD563075357300B4E3B7F16-957F6CB380015E084EB263887684ITIL4Foundation8BA48BC157F98BAD8BFE7A0BFF0C53EF70B951FB4E8689E38BE660C5" %) | ||
| 7 | ((( | ||
| 8 | 参加由《ITIL 4 服务管理认证考试指南》主编-长河老师亲授的ITIL 4 Foundation认证培训课程，可点击[[**ITIL认证**>>http://www.itilchina.cn/achotsao/vip_doc/13354653.html]]了解详情 | ||
| 9 | ))) | ||
| 10 | |||
| 11 | |||
| 12 | = = | ||
| 13 | |||
| 14 | = ITIL先锋论坛：ITIL Master（大师）之路：七门课程解析，攻略全揭秘！ = | ||
| 15 | |||
| 16 | |||
| 17 | |||
| 18 | (% style="text-align:center" %) | ||
| 19 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/151655l1kwg363jzf6lxqf.png.thumb.jpg]] | ||
| 20 | |||
| 21 | |||
| 22 | ===== **█** ** ITIL Master（大师）** ===== | ||
| 23 | |||
| 24 | |||
| 25 | (% class="wikigeneratedid" id="H4E007F5162535C3DFF01672C65875C065E2698864F608BE67EC64E8689E3ITIL59275E085E9451775907768477E58BC67ED36784FF1A89E36790ITILMasterFF0859275E08FF0976846253602A53477EA74E4B8DEFFF0C5E76525667904E0395E88BFE7A0B768477E58BC67ED36784FF0C4E3A54044F4D6709610F767B98767684670B53CB505A4E2A63075F1530025982679C4F60668265E083B753D659275E088BC14E6676848BA15212FF0C672C7BC751855BB94E5F53EF4F5C4E3A59275BB681EA5B66548C81EA62115B9E8DF5768453C28003FF0C5EFA8BAE653685CF548C8F6C53D13002672C65877531827E62D35148950B957F6CB380015E08539F521B53D15E033002" %) | ||
| 26 | 一网打尽！本文将带领你详细了解ITIL大师应具备的知识结构：解析ITIL Master（大师）的打怪升级之路，并剖析七门课程的知识结构，为各位有意登顶的朋友做个指引。如果你暂无获取大师证书的计划，本篇内容也可作为大家自学和自我实践的参考，建议收藏和转发。本文由艾拓先锋长河老师原创发布。 | ||
| 27 | |||
| 28 | |||
| 29 | ====== ====== | ||
| 30 | |||
| 31 | ===== **█** **讲师长河介绍** ===== | ||
| 32 | |||
| 33 | |||
| 34 | * ((( | ||
| 35 | (% class="wikigeneratedid" id="HPeopleCert5B9865B98BC49009201C4F1879C063888BFE8BB25E08201D" %) | ||
| 36 | PeopleCert官方评选“优秀授课讲师” | ||
| 37 | ))) | ||
| 38 | * ((( | ||
| 39 | (% class="wikigeneratedid" id="HPeopleCert63886743ITIL59275E087EA78BFE7A0B8BA48BC18BB25E08" %) | ||
| 40 | PeopleCert授权 ITIL大师级课程认证讲师 | ||
| 41 | ))) | ||
| 42 | * ((( | ||
| 43 | (% class="wikigeneratedid" id="HPeopleCert6388674365705B575316621875654E135BB67EA78BFE7A0B8BA48BC18BB25E08" %) | ||
| 44 | PeopleCert授权数字化战略专家级课程认证讲师 | ||
| 45 | ))) | ||
| 46 | * ((( | ||
| 47 | (% class="wikigeneratedid" id="HEXIN63886743DevOps4E135BB67EA78BFE7A0B8BA48BC18BB25E08" %) | ||
| 48 | EXIN授权DevOps专家级课程认证讲师 | ||
| 49 | ))) | ||
| 50 | * ((( | ||
| 51 | (% class="wikigeneratedid" id="H524D534E4E3A4E918BA17B9767B667845E083001524DHP9AD87EA754A88BE2987E95EE" %) | ||
| 52 | 前华为云计算架构师、前HP高级咨询顾问 | ||
| 53 | ))) | ||
| 54 | * ((( | ||
| 55 | (% class="wikigeneratedid" id="H51FA724884574F5CFF1A300AITIL4670D52A17BA174068BA48BC180038BD563075357300B3001300A5F006E90IT8FD07EF47BA174068F6F4EF6-iTop5B9E65BD63075357300B" %) | ||
| 56 | 出版著作：《ITIL 4服务管理认证考试指南》、 《开源IT运维管理软件 - iTop实施指南》 | ||
| 57 | ))) | ||
| 58 | * ((( | ||
| 59 | (% class="wikigeneratedid" id="H51FA72488BD14F5CFF1A300ADevOps67004F735B9E8DF5300B" %) | ||
| 60 | 出版译作：《DevOps最佳实践》 | ||
| 61 | ))) | ||
| 62 | * ((( | ||
| 63 | (% class="wikigeneratedid" id="H517720591A5E74IT54A88BE2548C7BA174064ECE4E1A7ECF9A8CFF0C66FE4E3A62DB884C30015EFA884C30014E2D4FE18BC1523830014E2D56FD79FB52A830014E2D56FD75354FE130014E2D4EA496C656E230015E7F5DDE573094C130014E0A6D77573094C1300153176C7D30015E7F6C7D3001515677FF7B497EC47EC763D04F9BITIL54A88BE2300151858BAD6216ITSM5DE55177843D57305B9E65BD670D52A1" %) | ||
| 64 | 具20多年IT咨询和管理从业经验，曾为招行、建行、中信证券、中国移动、中国电信、中交集团、广州地铁、上海地铁、北汽、广汽、兖矿等组织提供ITIL咨询、内训或ITSM工具落地实施服务 | ||
| 65 | ))) | ||
| 66 | |||
| 67 | * 著作：[[《ITIL4服务管理认证考试指南》>>url:https://baike.baidu.com/item/ITIL%204%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97]]、[[《开源IT运维管理软件~~-~~-iTop实施指南》>>url:https://baike.baidu.com/item/%E5%BC%80%E6%BA%90IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E8%BD%AF%E4%BB%B6%E2%80%94%E2%80%94iTOP%E5%AE%9E%E6%96%BD%E6%8C%87%E5%8D%97/22087752?fr=aladdin]] •译作：[[《DevOps最佳实践》>>url:https://baike.baidu.com/item/DevOps%20%E6%9C%80%E4%BD%B3%E5%AE%9E%E8%B7%B5/56390868?fr=aladdin]]((( | ||
| 68 | (% style="text-align:center" %) | ||
| 69 | [[image:https://aimg8.dlssyht.cn/u/1823982/ueditor/image/912/1823982/1655870540948095.png||alt="微信截图_20220622120123.png" height="300" width="450"]] | ||
| 70 | |||
| 71 | |||
| 72 | 长河老师在2023年12月获得ITIL官方颁发的中国区“优秀授课讲师”称号 | ||
| 73 | |||
| 74 | |||
| 75 | (% style="text-align:center" %) | ||
| 76 | [[image:https://aimg8.dlssyht.cn/u/1823982/ueditor/image/912/1823982/1710733715348224.jpg||alt="1710733715348224.jpg" height="400" width="600"]] | ||
| 77 | |||
| 78 | |||
| 79 | 长河老师在2018年深圳DevOpsDays大会受邀为到会嘉宾作了DevOps学习和实践的心得分享 | ||
| 80 | |||
| 81 | **~ ** | ||
| 82 | |||
| 83 | (% style="text-align:center" %) | ||
| 84 | [[image:https://aimg8.dlssyht.cn/u/1823982/ueditor/image/912/1823982/1655877267582132.png||alt="1655877267582132.png" height="443" width="600"]] | ||
| 85 | |||
| 86 | |||
| 87 | ))) | ||
| 88 | |||
| 89 | ☆ 作为前HP的高级咨询顾问，长河老师具有丰富的ITIL/ITSM咨询实践经验，曾服务过的客户包括：中国移动南方基地、浙江移动、山东电信、招商银行、建设银行、中信证券、广州地铁、全友家居、兖矿集团、中交上航局等。同时，长河老师在国内首创了《长河ITIL实战沙盘》，该课程的不少学员从此走上了专业的ITIL/ITSM顾问之路。 | ||
| 90 | |||
| 91 | |||
| 92 | ☆ 作为前华为云计算架构师，长河老师精通云计算平台架构及云服务运营实践，在国内首创了《云计算架构与运维管理》实战课程，该课程以CIO/IT经理/信息主管、IT项目经理/咨询顾问为主要学习对象，促进学员了解云计算的广泛应用所带来的IT服务管理模式和ITSM工具平台需求上的巨大变化，帮助学员和企业快速掌握云计算架构、产品、运维与运营的技术和业务技能。 | ||
| 93 | |||
| 94 | |||
| 95 | |||
| 96 | ===== **█** **精华内容** ===== | ||
| 97 | |||
| 98 | |||
| 99 | * ((( | ||
| 100 | (% class="wikigeneratedid" id="H4ECB7ECDITIL59275E0876846253602A53477EA74E4B8DEF4ECE57FA78407EA7523059275E087EA7970089815B664E60591A5C1195E8529F8BFEFF1F" %) | ||
| 101 | 介绍ITIL大师的打怪升级之路从基础级到大师级需要学习多少门功课？ | ||
| 102 | ))) | ||
| 103 | * ((( | ||
| 104 | (% class="wikigeneratedid" id="H5DF27ECF62E567097ECF74067EA78BC14E66MP8FD8970089815B664E60591A5C1195E8FF1F" %) | ||
| 105 | 已经拥有经理级证书MP还需要学习多少门？ | ||
| 106 | ))) | ||
| 107 | * ((( | ||
| 108 | (% class="wikigeneratedid" id="HITIL59275E088BA48BC1603B4F5377E58BC67ED3678452066790ITIL74068BBA76848FDB531653F2FF1F" %) | ||
| 109 | ITIL大师认证总体知识结构分析ITIL理论的进化史？ | ||
| 110 | ))) | ||
| 111 | * ((( | ||
| 112 | (% class="wikigeneratedid" id="H65705B5753168F6C578B65F64EE3FF0C4E3A4EC04E4889815B664E60ITIL3F" %) | ||
| 113 | 数字化转型时代，为什么要学习ITIL? | ||
| 114 | ))) | ||
| 115 | * ((( | ||
| 116 | (% class="wikigeneratedid" id="HITIL8BFE7A0B52067EA776848BBE7F6E7684539F7406FF0C5206522B9002540854EA4E9BIT4EBA7FA4FF1F" %) | ||
| 117 | ITIL课程分级的设置的原理，分别适合哪些IT人群？ | ||
| 118 | ))) | ||
| 119 | * ((( | ||
| 120 | (% class="wikigeneratedid" id="H540495E88BFE77E58BC670B953CA57F9517B768480FD529B70B96BCF95E88BFE7A0B4FA791CD70B94E0D540CFF0C51774F535B664E604EC04E4851855BB9FF1F" %) | ||
| 121 | 各门课知识点及培养的能力点每门课程侧重点不同，具体学习什么内容？ | ||
| 122 | ))) | ||
| 123 | * ((( | ||
| 124 | (% class="wikigeneratedid" id="H5B665B8C4E4B540EFF0C53EF4EE5638C63E154EA4E9B628080FDFF1F" %) | ||
| 125 | 学完之后，可以掌握哪些技能？ | ||
| 126 | |||
| 127 | |||
| 128 | (% class="wikigeneratedid" %) | ||
| 129 | |||
| 130 | ))) | ||
| 131 | |||
| 132 | ===== **█** **ITIL大师的打怪升级之路** ===== | ||
| 133 | |||
| 134 | |||
| 135 | (% style="text-align:center" %) | ||
| 136 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/152755r0zeea8ottrage40.png]] | ||
| 137 | |||
| 138 | |||
| 139 | |||
| 140 | |((( | ||
| 141 | **ITIL证书** | ||
| 142 | )))|((( | ||
| 143 | **培养能力侧重点** | ||
| 144 | ))) | ||
| 145 | |((( | ||
| 146 | **ITIL 4 FND** | ||
| 147 | |||
| 148 | Foundation | ||
| 149 | )))|((( | ||
| 150 | 掌握数字化背景下IT服务管理的基本思维模式。对ITIL 4框架的关键概念、原则和指南有基本的理解，并能够将其试用于实际工作中，以期提供更高质量和高效的IT服务 | ||
| 151 | |||
| 152 | ))) | ||
| 153 | |((( | ||
| 154 | **ITIL 4 MP** | ||
| 155 | |||
| 156 | Managing Professional | ||
| 157 | )))|((( | ||
| 158 | 掌握实现数字化运营模式的方法。了解ITIL 4框架中关于数字化运营的核心概念、原则和方法，有能力采用敏捷、精益、DevOps及云计算等数字化技术和管理方法实现数字化运营 | ||
| 159 | |||
| 160 | ))) | ||
| 161 | |((( | ||
| 162 | **ITIL 4 SL** | ||
| 163 | |||
| 164 | Strategy Leader | ||
| 165 | )))|((( | ||
| 166 | 掌握规划数字化战略和引领数字化转型进程的方法。了解如何对齐组织的业务战略目标，制定数字化战略及领导数字化战略转型，并逐步打造数字化的能力底座 | ||
| 167 | |||
| 168 | ))) | ||
| 169 | |((( | ||
| 170 | **ITIL 4 PM** | ||
| 171 | |||
| 172 | Practice Manager | ||
| 173 | )))|((( | ||
| 174 | 掌握落地ITIL实践和价值流的方法。依照ITIL4实践指南构建在组织和人员、信息和技术、合作伙伴和供应商、价值流和流程共四个维度落地ITIL的能力，并逐步提升ITIL能力成熟度 | ||
| 175 | |||
| 176 | ))) | ||
| 177 | |||
| 178 | ====== **解析：** ====== | ||
| 179 | |||
| 180 | (% class="wikigeneratedid" id="H2588A0ITILMasterFF08ITIL59275E08FF094E3AITIL4E2A4EBA768467009AD87EA7522B8BC14E66FF0C5B9865B9PEOPLECERT5DF24E8E20235E74467081065E56B635F0F4E0A7EBF30028BA48BC14E0D518D9700898151998BBA6587548C7B548FA9FF0C53EA970063095B9865B989816C425B8C62106240670980038BD5FF0C901A8FC7540E4F1A81EA52A883B75F973002" %) | ||
| 181 | ✔ **ITIL Master**（ITIL 大师）为ITIL个人的最高级别证书，官方PEOPLECERT已于2023年4月10日正式上线。认证不再需要写论文和答辩，只需**按官方要求完成所有考试，通过后会自动获得。** | ||
| 182 | |||
| 183 | |||
| 184 | (% class="wikigeneratedid" id="H2588ITILMaster3DITIL4MP2BITIL4SL2BITIL4PMFF0C53734E4B524D5DF27ECF83B75F97ITIL4ManagingProfessionalFF084EE54E0B7B8079F0MPFF09548CITIL4StrategicLeaderIT6218756598865BFC8005FF084EE54E0B7B8079F0SLFF094E244E2A9AD87EA78BC14E6676845B66545853EA97008981518D80034E004E2A65B051FA7684ITILPracticeManager5B9E8DF57ECF7406FF084EE54E0B7B8079F0PMFF0976848BC14E66FF1B4FBF53EF81EA52A883B75F97ITILMaster8BC14E663002" %) | ||
| 185 | ✔ **ITIL Master=ITIL 4 MP+ITIL 4 SL+ITIL 4 PM，**即之前已经获得ITIL 4 Managing Professional（以下简称MP）和ITIL 4 Strategic Leader IT战略领导者（以下简称SL）两个高级证书的学员只需要再考一个新出的ITIL Practice Manager实践经理（以下简称PM）的证书；便可自动获得**ITIL Master**证书。 | ||
| 186 | |||
| 187 | |||
| 188 | (% class="wikigeneratedid" id="H2588ITIL4PM3DCDS2B4EFB610F4E004E2A7EC454086A215757FF08Monitor2CSupport26FulfilorPlanFF0CImplement26ControlorCollaborateFF0CAssure26lmproveFF09FF0C53734E4B524D62E56709CDSFF08521B5EFA30014EA44ED8548C652F6301FF098BC14E6676845C0F4F194F34FF0C518D800353D64EFB610F4E0095E865B051FA76847EC454086A215757621680054EFB610F65B051FA768454E2A72EC7ACB6A215757FF0C4FBF53EF81EA52A883B75F97ITIL4PM5B9E8DF57ECF74068BC14E663002" %) | ||
| 189 | ✔ **ITIL 4 PM=CDS+任意一个组合模块**（Monitor, Support & Fulfil or Plan， Implement & Control or Collaborate，Assure & lmprove），即之前拥有CDS（创建、交付和支持）证书的小伙伴，再考取任意一门新出的组合模块或者任意新出的5个独立模块，便可自动获得**ITIL 4 PM实践经理证书。** | ||
| 190 | |||
| 191 | |||
| 192 | (% class="wikigeneratedid" id="H25884ECEITIL4Foundation5230ITILMasterFF0C4E00517197008981155929FF0C970089815B664E604E0395E8300265E296C69F50ITIL4FND3001PM3001SL3001PM8BC14E6676845C0F4F194F34FF0C4FBF53EF81EA52A883B75F97ITIL4E2A4EBA768467009AD87EA7522B8BC14E66FF0C5B9865B9PEOPLECERT63884E0E7684ITILMaster8BC14E663002" %) | ||
| 193 | ✔ **从ITIL 4 Foundation到ITIL Master**，一共需要15天，需要学习七门。既集齐ITIL 4 FND、PM、SL、PM证书的小伙伴，便可自动获得ITIL个人的最高级别证书，官方PEOPLECERT授与的**ITIL Master证书。** | ||
| 194 | |||
| 195 | |||
| 196 | |||
| 197 | ===== **█** **ITIL大师认证总体知识结构分析** ===== | ||
| 198 | |||
| 199 | |||
| 200 | (% class="wikigeneratedid" id="HITIL463D04F9B4E8654047EC47EC762409700768463075BFCFF0C4EE55E945BF94E0D65AD53D853167684670D52A17BA17406FF0C5E76514552065229752873B04EE36280672F76846F5C529B3002" %) | ||
| 201 | **ITIL 4提供了各组织所需的指导，以应对不断变化的服务管理**，并充分利用现代技术的潜力。 | ||
| 202 | |||
| 203 | ====== ====== | ||
| 204 | |||
| 205 | ====== ====== | ||
| 206 | |||
| 207 | (% style="text-align:center" %) | ||
| 208 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/152755r0zeea8ottrage40.png||alt="105246a0z800kn8h0xe33q.png.thumb.jpg"]] | ||
| 209 | |||
| 210 | ====== ====== | ||
| 211 | |||
| 212 | (% style="text-align:center" %) | ||
| 213 | [[image:152428xvahgg2wunwsnsnn.png.thumb.jpg]] | ||
| 214 | |||
| 215 | |||
| 216 | (% class="wikigeneratedid" id="HITIL474068BBA4F537CFB898189E351B34EC04E4895EE9898FF1F" %) | ||
| 217 | **ITIL 4 理论体系要解决什么问题？** | ||
| 218 | |||
| 219 | |||
| 220 | (% class="wikigeneratedid" id="H20228F6C53D8601D60F3FF0C5EFA7ACB65705B57531665F64EE376845E955C42601D7EF4903B8F91FF1A4EE54EF7503C4E3A4E2D5FC3FF0CIT5373751F4EA7529B" %) | ||
| 221 | •**转变思想，**建立数字化时代的底层思维逻辑：以价值为中心，IT即生产力 | ||
| 222 | |||
| 223 | (% class="wikigeneratedid" id="H2022IT518590E8657454083001IT4E0E4E1A52A14EF7503C5171521BFF0C91C77528654F637730017CBE76CA548CDevOps768465B96CD5FF0C5EFA7ACB65705B5753168FD084256A215F0F" %) | ||
| 224 | •**IT内部整合、IT与业务价值共创**，采用敏捷、精益和DevOps的方法，建立数字化运营模式 | ||
| 225 | |||
| 226 | (% class="wikigeneratedid" id="H202289E3802667B66784548C91C7752865705B57531665B06280672FFF0C6253902065705B5753166218756565C57A0BFF0C5EFA7ACB53EF884C768465705B5753168F6C578B65B96CD58BBA" %) | ||
| 227 | •**解耦架构和采用数字化新技术，**打造数字化战略旅程，建立可行的数字化转型方法论 | ||
| 228 | |||
| 229 | ====== ====== | ||
| 230 | |||
| 231 | ====== ====== | ||
| 232 | |||
| 233 | (% class="wikigeneratedid" id="HFoundationFF1A638C63E165705B57531680CC666F4E0BIT670D52A17BA17406768457FA672C601D7EF46A215F0F30025BF9ITIL4684667B676845173952E69825FF53001539F5219548C63075357670957FA672C7684740689E3FF0C5E7680FD591F5C0651768BD575284E8E5B9E96455DE54F5C4E2DFF0C4EE5671F63D04F9B66F49AD88D2891CF548C9AD865487684IT670D52A1" %) | ||
| 234 | **Foundation：**掌握数字化背景下IT服务管理的基本思维模式。对ITIL 4框架的关键概念、原则和指南有基本的理解，并能够将其试用于实际工作中，以期提供更高质量和高效的IT服务 | ||
| 235 | |||
| 236 | |||
| 237 | (% class="wikigeneratedid" id="HManagingProfessionalFF1A638C63E15B9E73B065705B5753168FD084256A215F0F768465B96CD530024E8689E3ITIL4684667B64E2D51734E8E65705B5753168FD08425768468385FC369825FF53001539F5219548C65B96CD5FF0C670980FD529B91C77528654F637730017CBE76CA3001DevOps53CA4E918BA17B977B4965705B5753166280672F548C7BA1740665B96CD55B9E73B065705B5753168FD08425" %) | ||
| 238 | **Managing Professional：**掌握实现数字化运营模式的方法。了解ITIL 4框架中关于数字化运营的核心概念、原则和方法，有能力采用敏捷、精益、DevOps及云计算等数字化技术和管理方法实现数字化运营 | ||
| 239 | |||
| 240 | |||
| 241 | (% class="wikigeneratedid" id="HStrategyLeaderFF1A638C63E189C4521265705B57531662187565548C5F15988665705B5753168F6C578B8FDB7A0B768465B96CD530024E8689E359824F555BF99F507EC47EC776844E1A52A16218756576EE6807FF0C52365B9A65705B5753166218756553CA98865BFC65705B575316621875658F6C578BFF0C5E7690106B656253902065705B575316768480FD529B5E955EA7" %) | ||
| 242 | **Strategy Leader：**掌握规划数字化战略和引领数字化转型进程的方法。了解如何对齐组织的业务战略目标，制定数字化战略及领导数字化战略转型，并逐步打造数字化的能力底座 | ||
| 243 | |||
| 244 | |||
| 245 | (% class="wikigeneratedid" id="HPracticemanagerFF1A638C63E1843D5730ITIL5B9E8DF5548C4EF7503C6D41768465B96CD530024F9D7167ITIL45B9E8DF56307535767845EFA57287EC47EC7548C4EBA545830014FE1606F548C6280672F300154084F5C4F194F34548C4F9B5E94554630014EF7503C6D41548C6D417A0B517156DB4E2A7EF45EA6843D5730ITIL768480FD529BFF0C5E7690106B6563D05347ITIL80FD529B6210719F5EA6" %) | ||
| 246 | **Practice manager：**掌握落地ITIL实践和价值流的方法。依照ITIL4实践指南构建在组织和人员、信息和技术、合作伙伴和供应商、价值流和流程共四个维度落地ITIL的能力，并逐步提升ITIL能力成熟度 | ||
| 247 | |||
| 248 | |||
| 249 | |||
| 250 | ===== **█** **各门课知识点及培养的能力点** ===== | ||
| 251 | |||
| 252 | |||
| 253 | ====== ✔ **ITIL 4 Foundation** ====== | ||
| 254 | |||
| 255 | |||
| 256 | (% class="wikigeneratedid" id="H57F9517B80FD529BFF1A" %) | ||
| 257 | **★培养能力：** | ||
| 258 | |||
| 259 | (% class="wikigeneratedid" id="H638C63E165705B57531665F64EE3IT670D52A17BA17406768457FA672C601D7EF46A215F0F" %) | ||
| 260 | 掌握数字化时代IT服务管理的基本思维模式 | ||
| 261 | |||
| 262 | |||
| 263 | (% class="wikigeneratedid" id="H5B664E6051855BB9FF1A" %) | ||
| 264 | **★学习内容：** | ||
| 265 | |||
| 266 | * ((( | ||
| 267 | (% class="wikigeneratedid" id="H670D52A17BA17406768457FA672C69825FF5" %) | ||
| 268 | 服务管理的基本概念 | ||
| 269 | ))) | ||
| 270 | * ((( | ||
| 271 | (% class="wikigeneratedid" id="H670D52A17BA17406768456DB4E2A7EF45EA6" %) | ||
| 272 | 服务管理的四个维度 | ||
| 273 | ))) | ||
| 274 | * ((( | ||
| 275 | (% class="wikigeneratedid" id="HITIL7684670D52A14EF7503C7CFB7EDF30014EF7503C94FE548C4EF7503C6D41" %) | ||
| 276 | ITIL的服务价值系统、价值链和价值流 | ||
| 277 | ))) | ||
| 278 | * ((( | ||
| 279 | (% class="wikigeneratedid" id="H65705B57531665F64EE37684IT670D52A17BA1740663075BFC539F5219" %) | ||
| 280 | 数字化时代的IT服务管理指导原则 | ||
| 281 | ))) | ||
| 282 | * ((( | ||
| 283 | (% class="wikigeneratedid" id="HITIL7BA174065B9E8DF5" %) | ||
| 284 | ITIL管理实践 | ||
| 285 | ))) | ||
| 286 | |||
| 287 | ====== ====== | ||
| 288 | |||
| 289 | |||
| 290 | |||
| 291 | ===== ✔ **ITIL 4 CDS（创建、交付和支持）** ===== | ||
| 292 | |||
| 293 | |||
| 294 | (% class="wikigeneratedid" id="H57F9517B80FD529BFF1A-1" %) | ||
| 295 | **★培养能力：** | ||
| 296 | |||
| 297 | (% class="wikigeneratedid" id="H638C63E14EF7503C6D41843D573053CA7EC47EC767B66784300156E2961F6587531676848F6C578B65B96CD5" %) | ||
| 298 | 掌握价值流落地及组织架构、团队文化的转型方法 | ||
| 299 | |||
| 300 | |||
| 301 | (% class="wikigeneratedid" id="H5B664E6051855BB9FF1A-1" %) | ||
| 302 | **★学习内容：** | ||
| 303 | |||
| 304 | * ((( | ||
| 305 | (% class="wikigeneratedid" id="H670D52A17BA17406768457FA672C69825FF5-1" %) | ||
| 306 | 服务管理的基本概念 | ||
| 307 | ))) | ||
| 308 | * ((( | ||
| 309 | (% class="wikigeneratedid" id="HIT670D52A17BA1740676847EC47EC76A215F0F76846F148FDB" %) | ||
| 310 | IT服务管理的组织模式的演进 | ||
| 311 | ))) | ||
| 312 | * ((( | ||
| 313 | (% class="wikigeneratedid" id="H65705B57531665B051746280672F" %) | ||
| 314 | 数字化新兴技术 | ||
| 315 | ))) | ||
| 316 | * ((( | ||
| 317 | (% class="wikigeneratedid" id="H521B5EFA30014EA44ED8548C652F630176844EF7503C6D41" %) | ||
| 318 | 创建、交付和支持的价值流 | ||
| 319 | ))) | ||
| 320 | * ((( | ||
| 321 | (% class="wikigeneratedid" id="H7BA17406IT670D52A176845DE54F5C4F1851487EA7548C4F9B5E945546" %) | ||
| 322 | 管理IT服务的工作优先级和供应商 | ||
| 323 | |||
| 324 | |||
| 325 | (% class="wikigeneratedid" %) | ||
| 326 | |||
| 327 | ))) | ||
| 328 | |||
| 329 | ====== ====== | ||
| 330 | |||
| 331 | ===== ✔ **ITIL 4 DSV（驱动利益者相关价值）** ===== | ||
| 332 | |||
| 333 | |||
| 334 | (% class="wikigeneratedid" id="H57F9517B80FD529B:" %) | ||
| 335 | **★培养能力:** | ||
| 336 | |||
| 337 | (% class="wikigeneratedid" id="H638C63E165705B5753164EA754C12F670D52A1768497006C425206679030018BBE8BA1548C4EA44ED876845BA2623765C57A0B65B96CD5" %) | ||
| 338 | 掌握数字化产品/服务的需求分析、设计和交付的客户旅程方法 | ||
| 339 | |||
| 340 | |||
| 341 | (% class="wikigeneratedid" id="H5B664E6051855BB9FF1A-2" %) | ||
| 342 | **★学习内容：** | ||
| 343 | |||
| 344 | * ((( | ||
| 345 | (% class="wikigeneratedid" id="H670D52A17BA17406768457FA672C69825FF5-2" %) | ||
| 346 | 服务管理的基本概念 | ||
| 347 | ))) | ||
| 348 | * ((( | ||
| 349 | (% class="wikigeneratedid" id="H5BA2623765C57A0B" %) | ||
| 350 | 客户旅程 | ||
| 351 | ))) | ||
| 352 | * ((( | ||
| 353 | (% class="wikigeneratedid" id="H5E02573A63A27D22" %) | ||
| 354 | 市场探索 | ||
| 355 | ))) | ||
| 356 | * ((( | ||
| 357 | (% class="wikigeneratedid" id="H4E9252A8" %) | ||
| 358 | 互动 | ||
| 359 | ))) | ||
| 360 | * ((( | ||
| 361 | (% class="wikigeneratedid" id="H4F9B5E94" %) | ||
| 362 | 供应 | ||
| 363 | ))) | ||
| 364 | * ((( | ||
| 365 | (% class="wikigeneratedid" id="H534F8BAE" %) | ||
| 366 | 协议 | ||
| 367 | ))) | ||
| 368 | * ((( | ||
| 369 | (% class="wikigeneratedid" id="H5F155165" %) | ||
| 370 | 引入 | ||
| 371 | ))) | ||
| 372 | * ((( | ||
| 373 | (% class="wikigeneratedid" id="H4EF7503C5171521B" %) | ||
| 374 | 价值共创 | ||
| 375 | ))) | ||
| 376 | * ((( | ||
| 377 | (% class="wikigeneratedid" id="H5B9E73B04EF7503C" %) | ||
| 378 | 实现价值 | ||
| 379 | |||
| 380 | |||
| 381 | |||
| 382 | ))) | ||
| 383 | |||
| 384 | ===== ✔ **ITIL 4 HVIT (高速IT)** ===== | ||
| 385 | |||
| 386 | (% style="text-align:center" %) | ||
| 387 | [[image:https://p3.itc.cn/images01/20231228/545ba038bcea4c248614a7f6788eb27d.png]] | ||
| 388 | |||
| 389 | ====== ====== | ||
| 390 | |||
| 391 | (% class="wikigeneratedid" id="H57F9517B80FD529BFF1A-2" %) | ||
| 392 | **★培养能力：** | ||
| 393 | |||
| 394 | (% class="wikigeneratedid" id="H638C63E165705B575316621875658F6C578B548C65705B5753168FD084256240970076847CBE76CA3001654F6377300163017EED4EA44ED8548C5F3960278FD0842576849AD8901FIT7EC47EC776845B9E73B065B96CD5" %) | ||
| 395 | 掌握数字化战略转型和数字化运营所需的精益、敏捷、持续交付和弹性运营的高速IT组织的实现方法 | ||
| 396 | |||
| 397 | |||
| 398 | (% class="wikigeneratedid" id="H5B664E6051855BB9FF1A-3" %) | ||
| 399 | **★学习内容：** | ||
| 400 | |||
| 401 | * ((( | ||
| 402 | (% class="wikigeneratedid" id="H670D52A17BA17406768457FA672C69825FF5-3" %) | ||
| 403 | 服务管理的基本概念 | ||
| 404 | ))) | ||
| 405 | * ((( | ||
| 406 | (% class="wikigeneratedid" id="H57FA672C672F8BED-9AD8901FIT300165705B575316" %) | ||
| 407 | 基本术语-高速IT、数字化 | ||
| 408 | ))) | ||
| 409 | * ((( | ||
| 410 | (% class="wikigeneratedid" id="H8F6C578B800391CF-4F537CFB5316768456DB4E2A7EF45EA630014EF7503C6D41" %) | ||
| 411 | 转型考量-体系化的四个维度、价值流 | ||
| 412 | ))) | ||
| 413 | * ((( | ||
| 414 | (% class="wikigeneratedid" id="H59824F554EA44ED89AD8901FIT-654F637730017CBE76CA300163017EED4EA44ED830015F3960278FD08425" %) | ||
| 415 | 如何交付高速IT-敏捷、精益、持续交付、弹性运营 | ||
| 416 | ))) | ||
| 417 | * ((( | ||
| 418 | (% class="wikigeneratedid" id="H5404ITIL5B9E8DF559824F55652F63019AD8901FIT" %) | ||
| 419 | 各ITIL实践如何支持高速IT | ||
| 420 | |||
| 421 | |||
| 422 | ))) | ||
| 423 | |||
| 424 | ====== ====== | ||
| 425 | |||
| 426 | ====== ====== | ||
| 427 | |||
| 428 | ===== ✔ **ITIL 4 DPI (指导、计划和改进)** ===== | ||
| 429 | |||
| 430 | (% style="text-align:center" %) | ||
| 431 | [[image:https://p6.itc.cn/images01/20231228/be886f0966834ec49e3e64dd5a7dff42.png]] | ||
| 432 | |||
| 433 | ====== ====== | ||
| 434 | |||
| 435 | ====== ====== | ||
| 436 | |||
| 437 | (% class="wikigeneratedid" id="H57F9517B80FD529BFF1A-3" %) | ||
| 438 | **★培养能力：** | ||
| 439 | |||
| 440 | (% class="wikigeneratedid" id="H638C63E15BF99F507EC47EC754045C427EA776846218756576EE6807FF0C63A88FDB65705B57531665F64EE376847EC47EC753D89769FF0C786E4FDD6218756576EE6807843D5B9E768465B96CD5" %) | ||
| 441 | 掌握对齐组织各层级的战略目标，推进数字化时代的组织变革，确保战略目标落实的方法 | ||
| 442 | |||
| 443 | |||
| 444 | (% class="wikigeneratedid" id="H5B664E6051855BB9FF1A-4" %) | ||
| 445 | **★学习内容：** | ||
| 446 | |||
| 447 | * ((( | ||
| 448 | (% class="wikigeneratedid" id="H670D52A17BA17406768457FA672C69825FF5-4" %) | ||
| 449 | 服务管理的基本概念 | ||
| 450 | ))) | ||
| 451 | * ((( | ||
| 452 | (% class="wikigeneratedid" id="H63075BFC30018BA15212548C65398FDB76845173952E" %) | ||
| 453 | 指导、计划和改进的关键 | ||
| 454 | ))) | ||
| 455 | * ((( | ||
| 456 | (% class="wikigeneratedid" id="H6CBB7406300198CE9669548C540889C4" %) | ||
| 457 | 治理、风险和合规 | ||
| 458 | ))) | ||
| 459 | * ((( | ||
| 460 | (% class="wikigeneratedid" id="H63017EED7EC47EC753D89769" %) | ||
| 461 | 持续组织变革 | ||
| 462 | ))) | ||
| 463 | * ((( | ||
| 464 | (% class="wikigeneratedid" id="H6D4B91CF548C62A5544A" %) | ||
| 465 | 测量和报告 | ||
| 466 | |||
| 467 | |||
| 468 | |||
| 469 | |||
| 470 | ))) | ||
| 471 | |||
| 472 | ===== ✔ **ITIL 4 DITS（数字化与IT战略）** ===== | ||
| 473 | |||
| 474 | (% style="text-align:center" %) | ||
| 475 | [[image:https://p0.itc.cn/images01/20231228/6f403e0a97b74dc396f91297769fc8a5.png]] | ||
| 476 | |||
| 477 | ====== ====== | ||
| 478 | |||
| 479 | (% class="wikigeneratedid" id="H57F9517B80FD529BFF1A-4" %) | ||
| 480 | **★培养能力：** | ||
| 481 | |||
| 482 | (% class="wikigeneratedid" id="H638C63E152365B9A65705B5753166218756553CA5F15988665705B5753168F6C578B8FDB7A0B768465B96CD5" %) | ||
| 483 | 掌握制定数字化战略及引领数字化转型进程的方法 | ||
| 484 | |||
| 485 | |||
| 486 | (% class="wikigeneratedid" id="H5B664E6051855BB9FF1A-5" %) | ||
| 487 | **★学习内容：** | ||
| 488 | |||
| 489 | * ((( | ||
| 490 | (% class="wikigeneratedid" id="H65705B575316548CIT62187565" %) | ||
| 491 | 数字化和IT战略 | ||
| 492 | ))) | ||
| 493 | * ((( | ||
| 494 | (% class="wikigeneratedid" id="H613F666F662F4EC04E48" %) | ||
| 495 | 愿景是什么 | ||
| 496 | ))) | ||
| 497 | * ((( | ||
| 498 | (% class="wikigeneratedid" id="H62114EEC73B05728572854EA91CC" %) | ||
| 499 | 我们现在在哪里 | ||
| 500 | ))) | ||
| 501 | * ((( | ||
| 502 | (% class="wikigeneratedid" id="H62114EEC60F353BB54EA91CCFF1F62114EEC59824F5552308FBE90A391CC" %) | ||
| 503 | 我们想去哪里？我们如何到达那里 | ||
| 504 | ))) | ||
| 505 | * ((( | ||
| 506 | (% class="wikigeneratedid" id="H884C52A8" %) | ||
| 507 | 行动 | ||
| 508 | ))) | ||
| 509 | * ((( | ||
| 510 | (% class="wikigeneratedid" id="H62114EEC662F54265DF27ECF52308FBE" %) | ||
| 511 | 我们是否已经到达 | ||
| 512 | ))) | ||
| 513 | * ((( | ||
| 514 | (% class="wikigeneratedid" id="H62114EEC59824F554FDD630153D15C5552BF5934" %) | ||
| 515 | 我们如何保持发展势头 | ||
| 516 | ))) | ||
| 517 | * ((( | ||
| 518 | (% class="wikigeneratedid" id="H56DB592762187565652F649180FD529B" %) | ||
| 519 | 四大战略支撑能力 | ||
| 520 | |||
| 521 | |||
| 522 | |||
| 523 | |||
| 524 | ))) | ||
| 525 | |||
| 526 | ===== ✔ **ITIL Practice Manager实践经理（PM）** ===== | ||
| 527 | |||
| 528 | (% style="text-align:center" %) | ||
| 529 | [[image:https://p3.itc.cn/images01/20231228/665cf6ffba42435c928ca4079d35dea1.png]] | ||
| 530 | |||
| 531 | |||
| 532 | (% class="wikigeneratedid" id="H57F9517B80FD529BFF1A-5" %) | ||
| 533 | **★培养能力：** | ||
| 534 | |||
| 535 | (% class="wikigeneratedid" id="H638C63E1ITIL68385FC35B9E8DF57684843D57305B9E65BD548C5EFA7ACB8DE85B9E8DF54EF7503C6D41768465B96CD5" %) | ||
| 536 | 掌握ITIL核心实践的落地实施和建立跨实践价值流的方法 | ||
| 537 | |||
| 538 | (% style="text-align:center" %) | ||
| 539 | [[image:https://p2.itc.cn/images01/20231228/faaa5e14fd2a4ee1a70809e750a0eba8.png]] | ||
| 540 | |||
| 541 | ====== ====== | ||
| 542 | |||
| 543 | (% class="wikigeneratedid" id="H5B664E6051855BB9FF1A-6" %) | ||
| 544 | **★学习内容：** | ||
| 545 | |||
| 546 | * ((( | ||
| 547 | (% class="wikigeneratedid" id="H5B9E8DF5768476EE768430015173952E672F8BED30015173952E6210529F56E07D20548C76F8517363076807" %) | ||
| 548 | 实践的目的、关键术语、关键成功因素和相关指标 | ||
| 549 | ))) | ||
| 550 | * ((( | ||
| 551 | (% class="wikigeneratedid" id="H5B9E8DF576846D417A0B53CA59824F5596C6621052307EC47EC77684670D52A14EF7503C6D414E2D" %) | ||
| 552 | 实践的流程及如何集成到组织的服务价值流中 | ||
| 553 | ))) | ||
| 554 | * ((( | ||
| 555 | (% class="wikigeneratedid" id="H5B9E8DF589D2827253CA7EC47EC767B6678489E351B365B96848" %) | ||
| 556 | 实践角色及组织架构解决方案 | ||
| 557 | ))) | ||
| 558 | * ((( | ||
| 559 | (% class="wikigeneratedid" id="H5B9E8DF56240970076844FE1606F548C81EA52A853165DE551777684529F80FD602797006C42" %) | ||
| 560 | 实践所需的信息和自动化工具的功能性需求 | ||
| 561 | ))) | ||
| 562 | * ((( | ||
| 563 | (% class="wikigeneratedid" id="H5B9E8DF559824F55522975287B2C4E0965B980FD529B" %) | ||
| 564 | 实践如何利用第三方能力 | ||
| 565 | ))) | ||
| 566 | * ((( | ||
| 567 | (% class="wikigeneratedid" id="H5B9E8DF5768480FD529B6210719F5EA68BC46D4B53CA59824F5563017EED63D053476210719F" %) | ||
| 568 | 实践的能力成熟度评测及如何持续提升成熟 | ||
| 569 | |||
| 570 | |||
| 571 | ))) | ||
| 572 | |||
| 573 | (% class="box" %) | ||
| 574 | ((( | ||
| 575 | 报名详情请联系知识库首页本站管理员 | ||
| 576 | ))) | ||
| 577 | |||
| 578 | |||
| 579 | [[返回：ITIL4认证考试资料集>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/]] |